Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mother was thrilled to receive her birthday bouquet, (on time as I'd requested)! Since I live in the United States and was unable to be with her on her special day, I too was very happy imagining her smile when she received your "beautiful" flowers. So, thank you so much for making both of our days! P.S. It's important to me to purchase goods and services from local suppliers, whenever possible, especially when my tiny contribution helps to keep the economies of lovely communities, such as Wickham, healthy and thriving.”

Helpful Report

Posted 6 years ago

“A friend sent me a basket of plants as I had not been well. The basket arrived with lots of Moss which fell out when package opened and part of the arrangement was missing. I contacted Serenata and although I could not provide a photo they arrived to replace the basket. Replacement basket arrived yesterday which was just as bad as the first. Contacted them which has been blamed on the courier. I have used Serenata in the past but will certainly not do so in the future. This has been a total waste of money.”

Helpful Report

Posted 6 years ago

“The communication was awful. They took three days to deliver flowers and even then they did not arrive. There was an error on the address but no=one communicated with me. The recipient was due to go to hospital so they missed the flowers. Waste of £40 and hours of hassle”

Helpful Report

Posted 6 years ago

“Lovely fresh flowers delivered on the right day to the right person, what more can you ask”

Helpful Report

Posted 6 years ago

“Have used Serenata several times and would always recommend them. Always delivered as requested, recipients always very pleased with the quality, and say the flowers last several weeks. From my perspective, they are inexpensive, so I can happily send for more “ordinary” events, ie not only for very special occasions, and the order /delivery process is well communicated. Thank you”

Helpful Report

Posted 6 years ago

“Easy online ordering, rapid response to my one online query, delivery as promised. Excellent value overall.”

Helpful Report

Posted 6 years ago

“The flowers were delivered in perfect conditions in time (roses, chrysanthuma..). Good service.”

Helpful Report

Posted 6 years ago

“Delivery was on time great service.”

Helpful Report

Posted 6 years ago

“Were given a time slot for delivery & was on time & courteous”

Helpful Report

Posted 6 years ago

“Wonderful flowers great services”

Helpful Report

Posted 6 years ago

“When flowers arrived by courier, the container box was slightly crushed. On opening, the heads on some of them had been sheared off. Ruined the experience.”

Helpful Report

Posted 6 years ago

“Hi I wrote a rewiew about my friend Bev loving the flowers and I expressed how good your service was , but I've just spoke to my friend, who only recently received the flowers yesterday and she said the roses had all died”

Helpful Report

Posted 6 years ago

“I was kept informed of delivery progress. Recipient said that flowers were beautiful.”

Helpful Report

Posted 6 years ago

“The flowers were absolutely gorgeous and my mother was more than happy with her birthday gift . Kept informed of delivery times too”

Helpful Report

Posted 6 years ago

“Thank you so much for the absolutely beautiful flowers you sent me – my favourites, Roses and Lillies! They arrived in perfect condition and are now looking fabulous in the sittingroom - Msg from the lady who received the flowers .....”

Helpful Report

Posted 6 years ago

“I was absolutely thrilled that the flowers were sent to my friend so quickly and you sent me email texting that they'd arrived. My friend was so happy with flowers and even said they were the nicest brunch of flowers she'd been sent. So I'd just like to say thank you”

Helpful Report

Posted 6 years ago

“Flowers were received quickly and recipients were very pleased with them”

Helpful Report

Posted 6 years ago

“the flowers i sent to my friend made her very happy ...she said they were beautiful, so that made me very pleased and very happy.”

Helpful Report

Posted 6 years ago

“Ordered some flowers on a Saturday to be sent to a bereaved friend. They arrived on Monday. I'm very disappointed to learn that half the flowers in the bouquet were dead on arrival . The rest didn't even last 5 days. The courier had the box upside down , so any water had drained out too. Having contacted customer services via their website, I have still not heard anything 2 days later. Unfortunately this is not the first time I've had dead flowers sent by Serenata, but it will certainly be the last. Such a shame as I'd used them for last 5 years and they had previously been very good. Save your money & go elsewhere.”

Helpful Report

Posted 6 years ago

“I am a long standing customer and Serenata had delivered flowers to my elderly aunt over several years. But when it came to her funeral, the flowers never turned up! This was in spite of timely ordering for the day before the funeral on a timed afternoon delivery. Very upsetting and disappointing. I came home to a flurry of emails, one saying they had been delivered and another they had not, and one offering me a credit note. I wrote and requested a refund which I got and suggested they sack their new couriers - DPD - an unreliable firm. I await developments.”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews