Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,938 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 25th October 2024

ALeesha

Serenata Flowers 1 star review on 18th August 2024

Masha

Serenata Flowers 1 star review on 12th July 2024

Anonymous

Serenata Flowers 1 star review on 26th June 2024

Anonymous

654

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were ok but the delivery let them down..They did not knock at the door, or ring the bell, just left the flowers lying on the step..Only pure luck they were found! Not happy...”

Helpful Report

Posted 6 years ago

“They delivered my gift”

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Posted 6 years ago

“The flowers were well presented and have lasted well so far; however, I paid extra for a bulk up and could not see the difference, I feel the extra was not worth it”

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Posted 6 years ago

“Delivered right on time, but recipient felt flowers had seen there best before date & wasnt up to previous experiences.”

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Posted 6 years ago

“Beautiful flowers, but your delivery service leaves a lot to be desired, they made no effort to deliver the flowers to me, even though I was at home awaiting delivery. The flowers were delivered 6 doors away from me and being disabled I could not go and collect them, this led to great stress as I had to call on a friend to change their plans in order to drive 10 miles to come to my assistance. Very unimpressive delivery which has a very negative impact on the likelihood of repeat business from me. Price and quality of flowers were top class - pity about your choice of delivery courier.Worth thinking about this as it is damaging your business.”

Helpful Report

Posted 6 years ago

“service and delivery very good but disappointed that the flowers were not the colours I had ordered and there didn't seem to be as many flowers as shown in the picture.”

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Posted 6 years ago

“I have no idea what the vase of white roses looked like and am worried now reading the reviews after the fact. Though I had already decided not to use this florist again as the progress notes were so stupid and inane.”

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Posted 6 years ago

“Arrived on time but disappointed with the roses as different colour to what I had expected from the photo and the ferns missing. Nethertheless, the recipient was pleased with the bouquet.”

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Posted 6 years ago

“I was a little disappointed with the flower arrangement for my gf. It does say that some come in the form of buds, but I don’t see many buds in the photo she sent me and it just does not look as colorful and vibrant as the advertisement on the website. Not many flowers for $65. I’ve attached a comparison photo for reference. Also, she said the driver left the flowers outside her gate by the road where anyone could have stolen them. Not good.”

Serenata Flowers 3 star review on 11th January 2018

Helpful Report

Posted 6 years ago

“The flowers looked good on line and they were reasonably priced. They were delivered on the right day and the recipient was pleased with them. However, I had an email from Serenta to say that the delivery had failed so I am not sure why that had been sent, I did respond to the email to let them know that the delivery had in fact been successful.”

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Posted 6 years ago

“Very happy. Prompt reliable service”

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Posted 6 years ago

“Serenta flowers delivered a bouquet on the day but they looked nothing like the flowers I had ordered. I paid for a larger bouquet and it looked like they delivered the smaller one anyway. Not thrilled.”

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Posted 6 years ago

“When I received the flower I was so delighted, they were beautiful. Unfortunately within 4 days they were dead, what a shame.”

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Posted 6 years ago

“You charged me the following day for a card o didn’t order and didn’t even write anything in it”

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Posted 6 years ago

“A beautiful bunch of flowers but they were left on the doorstep when I asked for them to be left with a neighbour if the recipient was not in.”

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Posted 6 years ago

“Apparently the flowers inside the box were lovely, but the outer box casing was squashed and ripped, the flowers had obviously tipped over and the card was soaking wet. A bit disappointing when the delivery already looks like the dog has had a go at it first! Maybe you should speak to the couriers concerned.”

Serenata Flowers 3 star review on 8th January 2018

Helpful Report

Posted 6 years ago

“Lovely flowers arrived on time but was disappointed with the size of the basket when it arrived especially as I paid extra for the bigger size.”

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Posted 6 years ago

“The first flowers delivered were almost dead they looked as though they had been cut for ages as the stalks were black , after getting in touch with serenata s they straight away offered to send more flowers which were delivered the next day these looked a lot healthier so will hopefully last a while , such a shame they couldn't have sent fresh ones in the first place”

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Posted 6 years ago

“Out of my 3 first orders 2 successful 1 problem resolved would have preferred no problem!”

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Posted 6 years ago

“Flowers never turned up but refunded my account when notified”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,938 reviews