Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,951 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,951 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent expensive flowers to my grieving elderly Dad which contained 4 white Roses. There were no instructions and no food. I contacted them on the same day and they said to use sugar. I contacted them again to say Roses had to be cut off close to head and put in egg cups...still wilted anyway...apparently they are only guaranteed for 3 days. Tesco sell Roses guaranteed for 7 days. They would do nothing to remedy the situation causing alot of distress on a very sad occasion. I had used them many times but they still did nothing...they don't care.”

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Posted 6 years ago

“Fast delivery. Work weekends. Good price. I use your service everyyear ordering from Russia flowers Thank you”

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Posted 6 years ago

“Two dozen red roses were ordered by my husband for our wedding anniversary. They arrived on time, but despite following the cut and care instructions, they had started to deteriorate within 2 days, I took photos and emailed customer services who told me the 3 day guarantee / complaint limit applied and so I was too late to complain by 24 hours. Delivered Wednesday - so day one Thursday, day two Friday, day three was Saturday- when I complained. Within 5 days all the roses were dead, with mouldy heads and stems. As a comparison I had some from Marks and Spencer's bought in store, which are guaranteed for 5 days and mine have lasted 10 at a fraction of the price. As a result I have cancelled my 2nd order for a friend's birthday arrangement and ordered with Marks and Spencer online - more expensive, but I'll pay the extra for the quality and support. I will never use them again.”

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Posted 6 years ago

“I ordered flowers for 50th wedding anniversary. flowers took 4 days to arrive. 4 days late and wilting by the time they arrived. Customer services cannot be contacted by phone. Not surprised as a waste of space.”

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Posted 6 years ago

“Ordered flowers to a business address and it is now 7.35 and Yodel still not delivered so a total waste of money, and I have let the recipient down. I will never use Serenata again. I am very upset and I feel that Serenata do not care at all about their customers.”

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Posted 6 years ago

“I ordered some flowers for my wife's birthday to be delivered to her work. When I received the email telling me they had been dispatched, it said they could be delivered up to 9PM. This is hidden in their Ts & Cs but is not made obvious until you receive this email and if I had known this would never have ordered with them. My wife left work at 6pm, they did not attempt to deliver them til 6.38 and even then couldn't find the place (it is a large shop marked Mothercare on a retail park!). So, flowers for my wife's birthday arrived the next day (what use is that?) and surprise, surprise the driver the next day found the place no problem! Avoid this company they hide behind their Ts & Cs like all the best cowboys. They should make their all day delivery times more apparent when you are ordering instead of being underhand.”

Helpful Report

Posted 6 years ago

“Flowers arrived a day after the promised date. Flowers looked worse than what was presented on their website, also a few were already moulded. The card is of very bad quality. No possibility to cancel the order or get a refund whatsoever. No phone number available to call them. Terrible service, overpriced and poor products.”

Helpful Report

Posted 6 years ago

“I paid an additional £4.95 for guaranteed pre-noon delivery to a workplace for a departing employee. Flowers never arrived. No method of contacting Serenata other than online. I submitted several complaints, but did not receive a response. Not sure if the flowers will ever arrive, but it is irrelevant now as the employee has left. Seems like a complete scam to me and reading the other dreadful reviews here, I suppose that I'll never receive a refund either.”

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Posted 6 years ago

“Had roses delivered yesterday for my birthday. Used recommended instructions given with roses. Sadly roses had wilted by night time. Very disappointed in these flowers. Not worth the money.”

Helpful Report

Posted 6 years ago

“The flowers were delivered a day late, the customer service is restricted to facebook messages and they will not contact you via telephone. One they have made a mistake they take no steps to remedy it. This company is awful, I would advise you not to use it. They do not seem to value their customers in the slightest.”

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Posted 6 years ago

“The best flower company ever ordered for many family and friends and never let down flowers are beautiful service exemplary beautiful flowers great price 🙂🙂”

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Posted 6 years ago

“Scam. Charged for the flowers I ordered only to be told they had no record of order. I was reassured no money had been taken but when checking bank account, the full amount had been taken out! The company is based in Malta, although there is no mention of this online. Do not use this company!!”

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Posted 6 years ago

“Had an awful experience with Serenata Flowers. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The worst communication i have experienced and appalling customer service. Very very disappointing, will never use again. Do not waste money on this is company!!!”

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Posted 6 years ago

“My roses came they was dead sent photos but they said that how they should be. They have a 3 day policy to complain. I sent my photos on the day of delivery. But they wouldn't do anything about it. So I would never by flowers from these again.”

Helpful Report

Posted 6 years ago

“Have ordered on a few occasions with no problems but my last order from my husband to me for my birthday was more than disappointing. Flowers died with 48hrs, delivered Friday dead by Sunday. Contacted them on Tuesday to advice and told complaint has to be within 3 days so BEWARE. Ignore any reference to flowers that last 7 days as this is untrue (as per the small print in T&Cs). In addition found it very hard to communicate my issues, especially if not an account holder as only able to contact them via webform on site. Will not be using again and definitely do not recommend, my advise is contact a local florist in the area you wish to have delivered, personal and definitely more professional.”

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Posted 6 years ago

“Completely overpriced! Granted you are paying for delivery and a box but you could pick up the same bunch for less than half the price at the supermarket. Not impressed at all and the price we bought them at was £10 off the normal retail value!! Not impressed at all.”

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Posted 6 years ago

“The flowers I ordered that were advertised on their website turned up nothing like the images. They refused to offer a refund,a bunch of flowers from the supermarket would have been better.”

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Posted 6 years ago

“Horrendous, overpriced rubbish. Had to throw away as they reeked of stagnant water from the napkin they were wrapped in”

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Posted 6 years ago

“Damaged and dead flowers. Avoid at all costs”

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Posted 6 years ago

“Awful service. A full week after I ordered the flowers, and THREE delivery CONFIRMATIONS later, no flowers have been received. The contact process is long, tedious and takes numerous click-throughs, via an automated service to be able to reply. There is no option to email or phone a human being. I expect a full refund, but simply keep being asked to arrange re-delivery. Clearly, a week after the event, the flowers are not wanted, nor do I have any trust in this company to fulfil the delivery. I am sad to say it. But avoid at all costs.”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,951 reviews