Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor flowers”

Helpful Report

Posted 6 years ago

“Great communication throughout and recipient was delighted with her flowers.”

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Posted 6 years ago

“The flowers were ordered with an additional vase, despite charging us this was not delivered. We noted that they pride themselves on flowers lasting longer than others, on the same day my mother also received flowers from another supplier that are still going strong, the Serenata flowers are however well past their best. To top it of we followed up with Serenata flowers re the missing vase, they are going to refund the cost of the vase however it was ordered as particular colour to be a memory of the occasions, they are not able to supply the vase separately! Finally the complaints system is painful, after filing in a form online you receive an email however to reply you have to go back to the website and fill in another form rather than reply to the email with a case number or other more practicable approach that makes you feel as if they care.”

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Posted 6 years ago

“Very happy with all aspects of the service. Commumication, cost, product and recipient satisfaction. All great. Thank you”

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Posted 6 years ago

“WOW. Fantastic service. My daughter was thrilled. Would definitely recommend you and use your company again. Thanks”

Serenata Flowers 5 star review on 14th May 2018

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Posted 6 years ago

“Excellent flowers, nice card and great delivery information”

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Posted 6 years ago

“I am here in the States, and my mother was visiting England and it was Mother's day and I only had a few hours left to place a flower order for her and Serenata Flowers were excellent on getting my order done in such a hurry, Mom got her flowers! Great professionalism done by Serenata staff! Good job!”

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Posted 6 years ago

“Quality of flowers are great”

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Posted 6 years ago

“They delivered the flowers exactly when they said they would. My nan was over the moon by the flowers that she received.”

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Posted 6 years ago

“Easy to order, good variety, kept me updated. All arrived on time, very pleased and happy.”

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Posted 6 years ago

“Flowers were fine. Delivered to the wrong address though”

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Posted 6 years ago

“Great flowers. Delivery on time. Flowers are same as on the photos. Serenata Flowers are the best company to deal with. 10 out of 10.”

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Posted 6 years ago

“Thanks Serenata, you made me look good with your lovely flowers. Sending flowers to a UK recipient from Australia it was great to have all your updates - which were warm and friendly not just robotic. Thankyou. Great service.”

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Posted 6 years ago

“Bit disappointed as the flowers were for my mothers 85th birthday and were looking a little wilted and dying not as great condition as the last bunch i sent her”

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Posted 6 years ago

“Very very easy to order on line. Payment fast. Responses for acceptance, receipts, delivery information excellent & the best fact enthusiastic, appreciative thanks from the recipient of the flowers.”

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Posted 6 years ago

“Second time I’ve used Serenata and am so impressed with the communications and prompt delivery. Highly recommended.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“No attempt made to deliver flowers on date requested. Delivered day late having spent 24hrs at least in depot/DPD van, poor condition. Very disappointed recipient and customer. Customer service not interested in complaint. Told they were delivered. Totally ignore breach of contract re delivery of "perishable" goods. Used them several times before previously but never again. Seem very complacent, steer clear, far better companies out there.”

Helpful Report

Posted 6 years ago

“Some of flowers look past sell by date Too much green fillers and not enough flowers Could have got flowers locally for less and better quality”

Helpful Report

Posted 6 years ago

“Easy to oprder, good feedback on status of order, reasonable price, on-time delivery!”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews