Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for money, good service, arrived on time.”

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Posted 6 years ago

“Ordered the evening before date required, arrived at Breakfast time on the date, amazing service, thank you.”

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Posted 6 years ago

“Easy to order, delivered on time. Reasonably priced with free delivery. Would use them again.”

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Posted 6 years ago

“ordered on Friday 16th march 2018, the flowers arrived the next day to my friend on Saturday. she was very pleased, and said they were beautiful, she sent me a picture and they looked lovely, so can recommend.. thank you I had an email from you to say the flowers had been dispatched, and when recieved. good service”

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Posted 6 years ago

“Efficiet and on time with even a reference to happiness”

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Posted 6 years ago

“Very happy beautiful flowers and great service”

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Posted 6 years ago

“I have ordered from Serenata many times before and each time have had a good response from the recipients. I also love the emails informing me that the flowers have been delivered. Thank you.”

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Posted 6 years ago

“Its so easy to say thank you with a surprise gift of flowers knowing they will make many people happy.”

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Posted 6 years ago

“Ordered at 5pm and delivered at 9am the next morning. Perfect for a gift from relatives abroad. More than happy.”

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Posted 6 years ago

“Absolutely brilliant service. Ordered in the evening on a Friday and the flowers reached my friend early Saturday. Brilliant price, free delivery and excellent service!”

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Posted 6 years ago

“The flowers were delivered on time & looked beautiful”

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Posted 6 years ago

“Fantastic service. Next day delivery as promised. The recipient was over the moon and was thrilled with the beautiful flowers. Will most definately use again. Thank you.”

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Posted 6 years ago

“The customer service/after sales care is shocking. The vase that was ordered with my flowers was broken and they refused to replace it. These were SYMPATHY flowers ordered by my work after a family bereavement so the fact they said they'd just refund the company the money for the vase is shocking and extremely unhelpful! Would never use this company based on their service.”

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Posted 6 years ago

“The flowers I ordered all arrived on mothers day (quite miraculous considering I left it so late to book!). They said the flowers were beautiful. I couldnt find a way to order multiple bunches online which would have been really useful and time saving as I had 3 to order.”

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Posted 6 years ago

“the spray of roses were of good quality rose .very pleased”

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Posted 6 years ago

“Very quick, free delivery, good service! Love the emails 👍”

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Posted 6 years ago

“Flowers were delivered on time and recipient said they were bright and cheerful as I had requested. They were sent to UK from overseas and much appreciated. It was very easy to use your website, and sending the flowers through Serenata was cheaper than the local florists. The discount for friends and family encouraged them to use your website as well.”

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Posted 6 years ago

“Arrived on time and was fabulous”

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Posted 6 years ago

“Flowers arrived on time for mother’s day but were wilted & rose petals were brown. They were completely dead 3 days later. My mother said they were rotting from the inside out like something was inside them eating them! I contacted serenata with my concerns and was told there was nothing they could do because I didn’t email them right away. Second time I have ordered flowers from here which have arrived this way, used to recommend them but not any more. In my mother’s words “don’t waste any more money buying from them”. Very disappointed in the flowers and even more so with the response I received. I will not be using this company anymore after being a customer for several years. Not all customers can get photos uploaded straight away to complain when something is wrong, especially not when it is an elderly woman who can’t work technology! Thanks for ruining mother’s day for my mum, and also for me knowing how disappointed she was with my gift. Photo is of flowers on arrival.”

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Posted 6 years ago

“The delivery was when expected, as expected and a nice surprise for the recipient. Colours lovely (though roses didn’t last too long) and would consider using again despite never hearing of the company before.”

Serenata Flowers 4 star review on 17th March 2018

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews