Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,953 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the mothers day blue for mothers day, flowers came very quickly, and looked absolutely stunning.”

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Posted 6 years ago

“The flowers were not fresh one of the roses was dehydrated already”

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Posted 6 years ago

“The delivery was after 5pm, although I was emailed the chauffeur left at 10am. No one gave us ring before the courier was supposed to arrive. The box was left out next to rubbish been hidden from plain sight but no note was left in the mailbox advising where the flowers were put - until I called my wife and suggested she looks around everywhere. And finally, the bouquet looks quite pathetic, nothing like the view on the advert picture. Sorry guys, but I am never going to use your service again. Vadim”

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Posted 6 years ago

“Delivered as requested. Easy website and competitive pricing. Recipient said flowers were lovely.”

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Posted 6 years ago

“Very helpful service I will come back definitely Thansk”

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Posted 6 years ago

“Have had three lots of flowers all been lovely”

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Posted 6 years ago

“Excellent quality, very fresh flowers.”

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Posted 6 years ago

“Easy to use website. Reasonable prices. Efficient and reliable service and delivery. Good communication before and after delivery. Very happy with the flowers that were delivered - good quality and as described on the website. All in all, I'm very happy with Serenata.”

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Posted 6 years ago

“The flowers were great, the card, balloon and chocolates, same, were great. Only thing I didn’t like is that they were left on my mother’s doorstep. Other than that, absolutely great service.”

Serenata Flowers 4 star review on 10th March 2018

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Posted 6 years ago

“The flowers I order for Mothers Day were very well received by my Mum. Thank you very much Serenata Flowers.”

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Posted 6 years ago

“Easy to order- delivered on time”

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Posted 6 years ago

“Fantastic flowers. Really pleased as they were a gift.”

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Posted 6 years ago

“Excellent service and beautiful flowers”

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Posted 6 years ago

“If you need to amend an order it seems it is almost impossible. Better to use a local flower shop to where you want to have the flowers delivered.”

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Posted 6 years ago

“Easy to use website. Great product. I like the delivery tracking and confirmation so you know when the flowers have arrived. Also really like the language used by Serenata in emails. I sent the flowers in the photo to my best friend.”

Serenata Flowers 5 star review on 10th March 2018

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Posted 6 years ago

“Exactly as required, good price & the recipient was very happy.”

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Posted 6 years ago

“Always a good, reliable service and excellent flowers.”

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Posted 6 years ago

“Flowers were delivered on time & recipient told me they were beautiful.”

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Posted 6 years ago

“They made my parents very happy on their wedding Anniversary”

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Posted 6 years ago

“5 stars all round!”

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Posted 6 years ago

Serenata Flowers is rated 3.4 based on 5,953 reviews