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SEUR Reviews

1.1 Rating 254 Reviews
2 %
of reviewers recommend SEUR
1.1
Based on 254 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 1%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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SEUR 1 star review on 17th January 2025
Anonymous
SEUR 1 star review on 24th October 2024
Yudith
SEUR 1 star review on 24th October 2024
Yudith
SEUR 1 star review on 22nd October 2024
Alex
SEUR 1 star review on 28th May 2024
Niedermaier Angelika
SEUR 1 star review on 12th April 2024
Mark
SEUR 1 star review on 28th January 2022
Fotis Anyfantis
5
Anonymous
Anonymous  // 01/01/2019
¡ineficiente! ¡Desgraciadamente Desigual los utiliza para enviar sus mercancías! extremadamente difícil de contactar. Llamado: 977544151 pero sin ayuda. Cuenta de Twitter: no ayuda. ¡Todavía estoy esperando!
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Posted 3 years ago
they don't even deserve one star. haven't seen such a mess in my entire life. they don't show up, telling the customer is on vacation, they put "delivery incident" in the system and no one knows what doesn't really mean. This is the worse company on earth!
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Posted 3 years ago
The shittiest company on Planet earth. AVOID AVOID AVOID!
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Posted 3 years ago
I could copy-paste any of the complaints below as everything as been said: They pretended I wasn't home while I was home, tracking the little truck on my computer every minute coming to my place to studently putting an error message saying I wasn't home! Then, you try to talk with a human being to solve your problem but always end up with automated service...the only place you can be answered by a human is via messenger where she shows absolutely no interest on your problem just mentioning the new delivery date. basically, their customer service is quasi inexistent.
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Posted 3 years ago
I would give them a 0. I have had items sent to me on two occasions and they failed to deliver it correctly both times. They said the address incorrect even though it was correct on their site. They also failed to get in touch to let me know that a delivery had been attempted. I had to chase it up both times and their calls go straight into the answerphone and someone gets back to you 4 days later. Terrible service.
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Posted 3 years ago
Would give this appalling company no stars if it were possible. Failed to deliver the parcel on two occasions, causing me to wait indoors each time for more than twelve hours. On neither occasion did they tell me the parcel would be delayed, this despite having my contact details. They then lied, saying the parcel would definitely be delivered the following day. Again, no text message, no email, no call to advise me of their failure. Probably the most appalling service I have ever experienced from any company. They are absolutely dishonest, shamelessly so. Run a mile from this so-called delivery company.
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Posted 3 years ago
terrible service, every time the parcel doesn't arrive, the phone customer service is terrible, no one answers, or the automated software doesn't understand anything, THE WORST
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Posted 3 years ago
Son la peor compañía de repartos de españa. El servicio de atención al cliente es completamente inútil y faltan el respeto. No entiendo cómo las empresas y personas siguen eligiendo a esa mierda de empresa para sus repartos. Espero sinceramente que se fundan y se queden todos en la calle.
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Posted 3 years ago
I'd give no stars if I could get messages saying incorrect address, funny how every other delivery services find it. Do not buy from companies that use them.
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Posted 3 years ago
lo peor que exciste pesimo servicio al cliente
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Posted 4 years ago
Very unprofessional courier services book a parcel from UK to Spain. DPD works with SEUR no update for the parcel more then 15 days . In SEUR online tracking system is shown in custom clearance and in DPD online tracking it's attempt to deliver no one home and in fact everyone is home they LIE even they did't drop any note for the missing of delivery .Very Bad Services please hire capable people how do there job with honesty .
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Posted 4 years ago
Absolute joke of a company... If you buy anything and these cowboys are the couriers cancel the order immediately.. I'm shocked that a company so incompetent gets any trade. We have over the past 12 months had 7 deliveries where this outfit have messaged to say they have the parcel and given a delivery date....Not one has been delivered, they cant find the address, this urbanization has been here 40 years put in the address in any search engine and it gives you directions right to the door, and their favourite excuse they called but you weren't home... so they arrange to deliver again the next day between 8am and 10pm so a second day where you stay in waiting and again nothing.. And guess what! the exact same thing has happened today, so that's delivery number 8 not delivered... You couldn't make it up. They should be embarrassed to call themselves couriers...
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Posted 4 years ago
aguantan el paquete en la franquicia de destino con la excusa que la direccion no la entienden o esta mal y no lo entrega al destinatario
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Posted 4 years ago
Paquete no tiene seguimiento, se pierde, se devuelve a la direccion incorrecta y cuando llega a la direccion de devolucion correcta esta abierto y han ROBADO parte del contenido. Tendria que ser denunciable, unos sinvergüenzas vamos. Recomiendo que no los useis nunca, para tener servicios asi mejor no tenerlos!
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Posted 4 years ago
lo peor de lo peor,pessimo servicio
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Posted 4 years ago
The worst service ever! No respect for the client, it’s my first and last experience with them.
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Posted 4 years ago
I´m waiting 7th day for my deliver to come .... it sopoused to be 24-48 hors, and my doughter didnt get her present under the Christmass Tree .
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Posted 4 years ago
Worst shipping experience I have ever had. I paid twice as much because they guarantied a 24/48h delivery and it is past that time window and the parcel is nowhere to be seen. There is no way to contact the company (other than the paying helpline in which you are made to wait 15 minutes). I CANNOT STRENGHTEN THIS ENOUGH! PLEASE PEOPLE, FIND ANOTHER COMPANY!
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Posted 4 years ago
Un desastre, te desesperas. La web funciona mal y no puedes ver ni el seguimiento de tu pedido. Si tienes algún problema con la entrega es imposible contactar con ellos porque la web no les carga y porque en el número de atención al cliente tienen a un robot. Si hay algún malentendido, en lugar de pasarte con un agente, te dice que lo siente y te cuelga. Toda la mañana para localizar un pedido que debería haberme llegado hace días, y por problemas suyos no llega.
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Posted 4 years ago
Avoid this Company like ghe plague ask when ordering any item on an ECOMMERCE site who do you use as a carrier ???? if they respond SEUR (means Gutter in english) say no i will NOT buy from you.... the worse Delivery system ever so much so in San Roque Country Club i wrote a sign after 8 months of constant non delivieries and having to go to collect the package from their Warehouse stating the "to the LAZY SEUR DRIVER HE PROPERTY IS THE BIG ONE IN FRONT OF YOU ALL YOU HAVE TO DO IS RING THE BELL AND /OR SOMEONE WILL ANSWER AND PLEASE DO NOT CALL ONCE ON A MOBILE AND THEN ON REPLY YOU NEVER ANSWER AND DRIVE OFF" anyway he rang the bell and left it with a neighbour apparently that doesnt live within 1 mile of me as all of them have not got it ..... so go figure they have no shame ...i hope a foreign hedgefund buys this compnay and liquadates it that will teach them the value of their jobs ...
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Posted 4 years ago
SEUR is rated 1.1 based on 254 reviews