SEUR Reviews

Name: SEUR
Rating: 1.07

1.1 Rating 231 Reviews

2 %

of reviewers recommend SEUR

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Metrics

1.1

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Servicio nefasto. Hago referencia al pedido con número de seguimiento 01015140987535 de una chaqueta que compré en BIKE24 y que tiene como empresa repartidora en España a SEUR. Después de un incidente en la dirección de envío, la empresa BIKE24 se pone en contacto con SEUR para rectificarla. BIKE24 me envia un mail con la corrección hecha y empieza la odisea de la entrega por parte de SEUR. Después del primer intento fallido de entrega con el motivo de dirección errónea, me pongo en contacto con SEUR y mi sorpresa es que la dirección de envío que tienen registrada es correcta. Se vuelve a programar el envío y, de nuevo, intento fallido por error en la dirección de envío. Me vuelvo a poner en contacto con SEUR y me dicen que el motivo es que la dirección de entrega (mi casa particular) no existe! Después de la queja telefónica vuelven a reprogramar el envío y, de nuevo, intento fallido, esta vez, por no encontrarme en el domicilio de entrega cuando no me fui de casa, precisamente, para recibir el envío; de nuevo otra llamada y nueva reprogramación del envío y, cómo no, otro envío fallido, esta vez, porque el locker donde lo tenían que dejar era pequeño. Vuelvo a llamar y esta vez me la dejan en una tienda, concretamente el día 9 de agosto de 2022. Cabe decir que no recibo el mensaje de confirmación de ningún envío, todo y que SEUR me asegura una y otra vez que recibiré. Siendo que no tengo información alguna sobre los plazos de recogida, llamo a la tienda donde se encuentra mi producto y me aseguran que tengo 15 días naturales, hasta el 24 de agosto para recogerlo. Siendo que me encuentro de vacaciones, planifico la recogida el 22 y mi sorpresa es que el día 18 el producto se encuentra en el estado de devolución a BIKE24 (tienda alemana)! En resumen, SEUR ha mentido en los motivos de las entregas fallidas, NO ha pasado ningun mensaje con la información sobre los plazos de recogida y en la web de seguimiento tampoco aparece, además, la información que me dan en la tienda de recogida es incorrecta. Resultado, no tengo el pedido y me queda otra odisea por delante para gestionar la devolución. Si alguien de SEUR está leyendo esto, POR FAVOR, no gestioneis la devolución porque el lunes 22 de agosto del 2022 pasaré a recogerlo a primera hora”

Helpful Report

Posted 2 years ago

“My parcel, along with that of other SEUR deliveries, was left in the street. LEFT IN THE STREET by your driver. As I informed them previously, the collection shop was closed all last week. Fortunately a good neighbour of the shop saw the packets and took them in, delivering them to the shop today, when they reopened. After many emails and web page formulas filed, because they did not respond to even one, many hours chasing up my parcel that sometimes they denied they had it, others that they did, I finally received my goods 14 days after the programmed delivery date. This is despicable service. It is not the first time. It is every time. I will assure as many people as possible know about this.”

Helpful Report

Posted 2 years ago

“They have lost my parcel (it appears as delivered but the recepient have never received it). Seur's answer was an automatic message: "Sorry for the inconvenience, your parcel appears as delivered. Issue closed". They do not reply to any phone calls or any other means of reaching them. Extremely bad business practices”

Helpful Report

Posted 2 years ago

“Joke company, they dont give accurate delivery times and make you go downstairs to get the package off them!”

Helpful Report

Posted 2 years ago

“Mienten que vinieron y no vinieron, aparte que hace una semana que me enviar e-mails diciendo que mi paquete va llegar, y no llega, llame a la atencion al clienete y son sinicos y sin paciencia.”

Helpful Report

Posted 2 years ago

“¿Por qué Seur pretende intentar entregar? En España han afirmado en varias ocasiones que no estamos en casa. No solo estamos en casa, sino que tenemos una cámara de seguridad que graba a todos los que llegan a la puerta. ¡Tu supuesto repartidor está durmiendo debajo de un árbol! Why does Seur claim to try to deliver? In Spain, they have claimed on several occasions that we are not home. Not only are we home but we have a security camera that records everyone who comes to the door. Your so-called delivery person is sleeping under a tree!”

Helpful Report

Posted 2 years ago

“Package posted at pickup point, REC000016406049 it has registered in transit for 12 days. Contacting SEUR is practically impossible, their web site seems designed to deter the customer from trying to make any kind of contact.”

Helpful Report

Posted 2 years ago

“Es una mierda, pierde los paquetes.”

Helpful Report

Posted 2 years ago

“They left my package in a SEUR locker and never gave me the code to open it. What am I supposed to do?!?!?!???”

Helpful Report

Posted 2 years ago

“SEUR is a pile of sh1t. They are not fit for purpose. They refuse to deliver my parcel even though they are a few minutes away. This the only company that I have problems with. There website is just as bad.”

Helpful Report

Posted 2 years ago

“top 3 shittiest experience with a delivery company. dpd should drop them”

Helpful Report

Posted 2 years ago

“Extremely bad experience. Workers are rude and cannot fulfil any need. I submitted 2 claims, no one responded. I called many times for them to send the receipt to my email, the same lady kept saying that she’s not responsible but no one else was on the hotline. Wish I could rate 0 stars. Do not use this service.”

Helpful Report

Posted 2 years ago

“What went wrong is that this shitty company is STILL in business 😡😡😡 The lie day after day saying attempt delivery, wrong address, no body home ABSOLUTE BULLSHIT THEY SHOULD BE CLOSED DOWN 😡😡😡”

Helpful Report

Posted 2 years ago

“I would give zero stars if it was possible. the worst of the worst ever!! I keep calling them everyday to manage a delivery of my order, they keep telling me that it will be delivered, which did not happen until now. it has been almost 20 days now that I still waiting for a delivery. they don't respond to claims or any messages to costumer services. I am pretty sure that my order was lost on the way, which is something they are not willing to confirm.”

Helpful Report

Posted 2 years ago

“these criminals never delivered my amazon package and are not responding. I am boycotting amazon as long as they work together with seur”

Helpful Report

Posted 2 years ago

“Worst delivery service, they don't care at all, keep putting wrong post code in our deliveries and then say unable to deliver, other Carriers manage to deliver, so angry that they are used at all for the purpose they are paid for. Unbelievable!!! You can't even put your case to anyone and get reasons why, all we get is incorrect post code, failed to deliver 🤬🤬🤬”

Helpful Report

Posted 2 years ago

“They destroyed a package of cost 1800 euros.”

Helpful Report

Posted 2 years ago

“Worst delivery company ever!! Always goes to wrong address and usually delays your packages. This isn't the first time, if you have other options for deliver, DO NOT CHOICE SEUR! many many times they annoyed me because of this poor service! That's just unbelievable!”

Helpful Report

Posted 2 years ago

“Don't use this company. They are the worst company that I have had experience dealing with. And to top it all of, they have no customer care at all. I refuse to buy anything from any business that uses this delivery service. As they fail in that exact thing! To deliver. Useless.”

Helpful Report

Posted 2 years ago

“La peor compañía de transporte del universo!! No llaman por teléfono antes, casi nunca las entregas a tiempo. ¿ En qué cabeza cabe que hay que estar en casa todo el día todos los días hasta que a Seur le de la gana de entregar un paquete? Pésimo, no veo la hora de que quiebre de una vez para no tener que padecerla más.”

Helpful Report

Posted 3 years ago

SEUR is rated 1.1 based on 231 reviews