SEUR Reviews

Name: SEUR
Rating: 1.04

1.0 Rating 225 Reviews

1 %

of reviewers recommend SEUR

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1.0

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Posibles soluciones!! Me tenia que llegar un paquete con Seur y despues de uno o dos intentos, desde la web tuve que pedir cuando me lo podian enviar. Puse al dia siguiente por la tarde y vinieron por la mañana cuando no estaba en casa asi qeu seur dejo de enviarme el paquete. Estaba preocupada poruqe les habia mandado cientos de mensajes a atencion al cliente diciendo que lo dejaran en una tienda de recoleccion pero no me lo mandaban. Les llame por telefono a los dos numeros que ofrecen y a otro que encontre en internet gratuito y ninguno tenia linea. En fin, que mas puedo decir del servicio... bastante malo. Al final lo solucione, y quiero dejaroslo aqui por si os encontrais en mi situacion. En google, puse Seur, mi provincia telefono y me salio un numero de seur pero con prefijo de mi provincia. LLame y esta vez me lo cogieron. Al principio es una maquina a la que le das los datos pero al final te pasa con un agente, que localiza tu paquete y al que le puedes pedir qeu te lo manden a un punto de recogida. Al dia siguiente tenia mi paquete.”

Helpful Report

Posted 3 years ago

“I would give them a 0. I have had items sent to me on two occasions and they failed to deliver it correctly both times. They said the address incorrect even though it was correct on their site. They also failed to get in touch to let me know that a delivery had been attempted. I had to chase it up both times and their calls go straight into the answerphone and someone gets back to you 4 days later. Terrible service.”

Helpful Report

Posted 3 years ago

“Would give this appalling company no stars if it were possible. Failed to deliver the parcel on two occasions, causing me to wait indoors each time for more than twelve hours. On neither occasion did they tell me the parcel would be delayed, this despite having my contact details. They then lied, saying the parcel would definitely be delivered the following day. Again, no text message, no email, no call to advise me of their failure. Probably the most appalling service I have ever experienced from any company. They are absolutely dishonest, shamelessly so. Run a mile from this so-called delivery company.”

Helpful Report

Posted 3 years ago

“terrible service, every time the parcel doesn't arrive, the phone customer service is terrible, no one answers, or the automated software doesn't understand anything, THE WORST”

Helpful Report

Posted 3 years ago

“Son la peor compañía de repartos de españa. El servicio de atención al cliente es completamente inútil y faltan el respeto. No entiendo cómo las empresas y personas siguen eligiendo a esa mierda de empresa para sus repartos. Espero sinceramente que se fundan y se queden todos en la calle.”

Helpful Report

Posted 3 years ago

“I'd give no stars if I could get messages saying incorrect address, funny how every other delivery services find it. Do not buy from companies that use them.”

Helpful Report

Posted 3 years ago

“lo peor que exciste pesimo servicio al cliente”

Helpful Report

Posted 3 years ago

“Very unprofessional courier services book a parcel from UK to Spain. DPD works with SEUR no update for the parcel more then 15 days . In SEUR online tracking system is shown in custom clearance and in DPD online tracking it's attempt to deliver no one home and in fact everyone is home they LIE even they did't drop any note for the missing of delivery .Very Bad Services please hire capable people how do there job with honesty .”

Helpful Report

Posted 3 years ago

“Absolute joke of a company... If you buy anything and these cowboys are the couriers cancel the order immediately.. I'm shocked that a company so incompetent gets any trade. We have over the past 12 months had 7 deliveries where this outfit have messaged to say they have the parcel and given a delivery date....Not one has been delivered, they cant find the address, this urbanization has been here 40 years put in the address in any search engine and it gives you directions right to the door, and their favourite excuse they called but you weren't home... so they arrange to deliver again the next day between 8am and 10pm so a second day where you stay in waiting and again nothing.. And guess what! the exact same thing has happened today, so that's delivery number 8 not delivered... You couldn't make it up. They should be embarrassed to call themselves couriers...”

Helpful Report

Posted 3 years ago

“aguantan el paquete en la franquicia de destino con la excusa que la direccion no la entienden o esta mal y no lo entrega al destinatario”

Helpful Report

Posted 3 years ago

“Paquete no tiene seguimiento, se pierde, se devuelve a la direccion incorrecta y cuando llega a la direccion de devolucion correcta esta abierto y han ROBADO parte del contenido. Tendria que ser denunciable, unos sinvergüenzas vamos. Recomiendo que no los useis nunca, para tener servicios asi mejor no tenerlos!”

Helpful Report

Posted 3 years ago

“lo peor de lo peor,pessimo servicio”

Helpful Report

Posted 3 years ago

“The worst service ever! No respect for the client, it’s my first and last experience with them.”

Helpful Report

Posted 3 years ago

“I´m waiting 7th day for my deliver to come .... it sopoused to be 24-48 hors, and my doughter didnt get her present under the Christmass Tree .”

Helpful Report

Posted 3 years ago

“Worst shipping experience I have ever had. I paid twice as much because they guarantied a 24/48h delivery and it is past that time window and the parcel is nowhere to be seen. There is no way to contact the company (other than the paying helpline in which you are made to wait 15 minutes). I CANNOT STRENGHTEN THIS ENOUGH! PLEASE PEOPLE, FIND ANOTHER COMPANY!”

Helpful Report

Posted 3 years ago

“Un desastre, te desesperas. La web funciona mal y no puedes ver ni el seguimiento de tu pedido. Si tienes algún problema con la entrega es imposible contactar con ellos porque la web no les carga y porque en el número de atención al cliente tienen a un robot. Si hay algún malentendido, en lugar de pasarte con un agente, te dice que lo siente y te cuelga. Toda la mañana para localizar un pedido que debería haberme llegado hace días, y por problemas suyos no llega.”

Helpful Report

Posted 3 years ago

“Avoid this Company like ghe plague ask when ordering any item on an ECOMMERCE site who do you use as a carrier ???? if they respond SEUR (means Gutter in english) say no i will NOT buy from you.... the worse Delivery system ever so much so in San Roque Country Club i wrote a sign after 8 months of constant non delivieries and having to go to collect the package from their Warehouse stating the "to the LAZY SEUR DRIVER HE PROPERTY IS THE BIG ONE IN FRONT OF YOU ALL YOU HAVE TO DO IS RING THE BELL AND /OR SOMEONE WILL ANSWER AND PLEASE DO NOT CALL ONCE ON A MOBILE AND THEN ON REPLY YOU NEVER ANSWER AND DRIVE OFF" anyway he rang the bell and left it with a neighbour apparently that doesnt live within 1 mile of me as all of them have not got it ..... so go figure they have no shame ...i hope a foreign hedgefund buys this compnay and liquadates it that will teach them the value of their jobs ...”

Helpful Report

Posted 3 years ago

“Package not delivered and no communication whatsoever.”

Helpful Report

Posted 4 years ago

“Evitad el servicio SEUR/DPD a toda costa.!!! El servicio de reclamaciones por daños o perdidas no funciona, te marean de un sitio a otro y siempre da Error, para que te aburras y lo dejes pasar. En la web tienen la opción porque están obligados por Ley, pero casualmente no funciona. La calidad de servicio recibida después de 4 años de trabajo no puede ser peor, y nada de profesionalidad. De hecho, me llegó a casa una caja diferente a la enviada originalmente por mi familia y esta nueva caja era mucho más grande, por lo que el contenido no estaba protegido, muy mal embalada y además rota por varios lugares. Y faltaba contenido y el resto estaba gravemente dañado. He intentando reclamar por todas las vía facilitadas por el chat de Facebook, ya que por teléfono y la web es imposible y nada funciona.”

Helpful Report

Posted 4 years ago

“This company is a joke. They have a delivery time window of 9am to 9pm. So you have to wait at home for 12 hours! The tracking service of their website is a joke - all it says is "in process" - and it's been saying that for 5 days. My delivery was supposed to arrive on Friday, so I waited in all day - for 12 hours! Then it was supposed to arrive on Monday - so I waited in all day again. Now it is supposed to arrive tomorrow (Tuesday) - They give you no information, no communication. Utterly terrible. Don't use them.”

Helpful Report

Posted 4 years ago

SEUR is rated 1.0 based on 225 reviews