Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pricing and shipping went well”

Helpful Report

Posted 7 years ago

“I ordered two items that were available in stock. After two weeks (exactly 15 days) I received a message that one of these items was shipped. This item was delivered yesterday, that is after 4 weeks exactly (which is two times longer that could be expected for an item in stock with delivery 10 - 18 days). The second item has not been sent yet.”

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Posted 7 years ago

“Product delivered quickly.”

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Posted 7 years ago

“I have received HALF of my order. You still owe me my front derailleur.”

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Posted 7 years ago

“Product as described, and arrived quickly.”

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Posted 7 years ago

“quality caps! very pleased!”

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Posted 7 years ago

“Placed my order on Sep 15. Contacted customer service on Sep 19 to inquire a tracking code and again on Sep 22 to remind about my request. Got reply on Sep 22: "Sorry to answer late. Your order was shipped from Netherland 2days ago. It was moving with other orders to our transportation hub. We will update the local tracking information as soon as it is transferred to you. Because of our system delay, we need to check it for a few days. I will update if there is any issue" Contacted customer service on Sep 23, to request "again" for my tracking code. No answer On Oct 9 I opened a case in PayPal; "Item not received". Got answer on Oct 10: "Sorry for the delivery accident. We just shipped the item again. You can track it in your email or USPS" This time I received a tracking code. On Oct 16 I received the item and closed the case on Oct 19. WHY WAS I TOLD ON SEP 22 THAT MY ORDER WAS SHIPPED FROM THE NETHERLANDS 2 DAYS AGO?”

Helpful Report

Posted 7 years ago

“From order to shipping was more than three weeks. Did not reply to email inquiry. Eventually received item, but was starting to get nervous that it was not going to be sent.”

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Posted 7 years ago

“Postage was held up, freight refund was promised but not received”

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Posted 7 years ago

“Order had a 14 day delivery, so far it's been 24 days and still nothing. I contacted them and they sent me a fake tracking number that did not work. Keep away from these crooks”

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Posted 7 years ago

“all was ok, delivery time a little long. the goods are exactly was as I expected! thx”

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Posted 7 years ago

“My bike part arrived on time and as expected. Thanks.”

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Posted 7 years ago

“Price was very good. Shipping took a while (more than a week), but I expected that, coming from Korea.”

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Posted 7 years ago

“Product was a great price shipping was quick. I really like the bike lock I bought and can't wait to use it.”

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Posted 7 years ago

“The order was received in good time and as purchased”

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Posted 7 years ago

“Fast delivery and packaged well. The bike bag we ordered is very nice.”

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Posted 7 years ago

“I needed my item for a planed tour 3 weeks after placing my order and paid for 3-5 day shipping service. It took the supplier 1 week before he even shipped my order so a 3-5 day delivery was already impossible. A month after payment I am still waiting for delivery and the supplier failed to respond to any of my emails and even messages send through Paypal were ignored. I would NOT advice anyone to make use of this supplier. Ewald Nicholaas”

Helpful Report

Posted 7 years ago

“Used these guys twice now and will be using them again. Delivery time ain't bad considering the distances and the price is bang on”

Helpful Report

Posted 7 years ago

“A le mérite d'exister mais délais vraiment trop longs et trop de temps sans nouvelles (dix jours au moins). This service for such a rare product deserves to exist but is far too long. I stood more than ten days without any information about my parcel. It would be acceptable if the tracking were more active.”

Helpful Report

Posted 7 years ago

“Good experience”

Helpful Report

Posted 7 years ago

Sewoong International is rated 3.7 based on 1,337 reviews