Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the product,and I'm always getting compliments on how nice the coat is”

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Posted 9 months ago

Lovely to hear.

Posted 8 months ago

“Great quality products and made to a high standard!”

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Posted 9 months ago

Thank you

Posted 8 months ago

“Great quality and the bringer of good luck for my fishing.”

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Posted 9 months ago

That will be the sprinkling of magic in the finishing process ;)

Posted 8 months ago

“Shackleton, one of the most influential companies on the palnet.”

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Posted 9 months ago

That's lovely of you to say. Thank you.

Posted 9 months ago

“Your T-shirts are excellent........... Please make loads more please please please..........................”

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Posted 9 months ago

Thank you. We certainly hope to!

Posted 9 months ago

“Brilliant service. Quality item. Regards Mike 🍺”

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Posted 9 months ago

Thank you for your comments.

Posted 9 months ago

“I like my Merino tops, but the grey one arrived with a snag on the right sleeve”

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Posted 9 months ago

We're really sorry to hear that it didn't arrive with you in perfect condition. Please do get in touch with our customer services team so we can resolve this for you. They can be contacted on info@shackleton.com or 0208 1380212.

Posted 9 months ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

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Posted 9 months ago

Thank you for your feedback.

Posted 9 months ago

“Excellent company with top quality clothing”

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Posted 9 months ago

Thank you for your comments.

Posted 9 months ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

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Posted 9 months ago

Thank you for your comments.

Posted 9 months ago

“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

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Posted 9 months ago

Thank you for your feedback.

Posted 9 months ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

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Posted 9 months ago

Fantastic. Thank you for your comments.

Posted 9 months ago

“The cap is nice and warm, unfortunately this winter has been so mild, I have not been able to try out the wool sweater!”

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Posted 9 months ago

The time will come! Thank you for your comments.

Posted 9 months ago

“Supreme goods...well thought out design...premium fabrics”

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Posted 9 months ago

Thank you for your feedback.

Posted 9 months ago

“Great products and great service in the Piccadilly store”

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Posted 9 months ago

Brilliant! Thank you.

Posted 9 months ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

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Posted 9 months ago

Thank you for your comments.

Posted 9 months ago

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

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Posted 9 months ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 9 months ago

“Good product”

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Posted 9 months ago

Thank you

Posted 9 months ago

“Jacket received as expected. Great piece, very pleased.”

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Posted 9 months ago

Thank you, pleased to hear that.

Posted 9 months ago

“absolutely best coat ever owned and there have been many”

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Posted 9 months ago

Fantastic to hear that. Thank you.

Posted 9 months ago

Shackleton is rated 4.8 based on 720 reviews