Shark Cleaning Reviews

Name: Shark Cleaning
Rating: 1.94

1.9 Rating 80 Reviews

21 %

of reviewers recommend Shark Cleaning

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1.9

Based on 80 reviews

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Delivery Methods	Courier
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Communication Channels	Telephone, Email

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Shark Cleaning 1 star review on 21st June 2024

Anonymous

Shark Cleaning 1 star review on 8th December 2021

Javier Cano

Shark Cleaning 1 star review on 29th August 2020

Adriana

Anonymous

Anonymous // 01/01/2019

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“I live live my shark navigator!!Easy to assemble .So quite you dont know its on.It cleans and picks up with ease bit leaving any dirt or crumb behind. Easily switch from carpet to hard floors. Definitely a must have. So pleased”

Helpful Report

Posted 4 years ago

“Garbage product. Unashamed customer service. Avoid. We purchased our Shark Cordless directly from Shark. Our excitement turned into disappointment when we realised the brush head jammed quickly with hair. Also, the pickup rate was poor. We wrote to Shark customer service and their reply was, “removing hair from the brush roll is classed as general maintenance of your vacuum”. We spent more time removing hair than vacuuming and Shark considered this “general maintenance”!! They would not accept return, refund or exchange. Needless to say, we have stopped using the vacuum cleaner. They spend a lot of money on advertising. Beware. Don’t waste your money on them.”

Helpful Report

Posted 4 years ago

“I received a shark duo clean vac for a gift. When I attempted to use it neither battery would charge. I called customer service and they told me i would need to ship them the whole unit and I would need to pay 20.00 for shipping costs! It's ridiculous that I should have to pay anything when the unit wasnt charging since I took it out of the box. When I asked to speak to a manager I was told there were none available and someone would return my call in 24 to 48 hours. I would highly recommend not buying any products from this company. The quality of the product is lacking and the customer service isn't any better. It's clear to me this company doesn't care about their customers. If I would have purchased the vac myself I would have bought a DYSON vac. Regrettably my mom thought she was saving money to get me the shark instead. Since she lives in Florida and me in Wisconsin to return to point of purchase is not an option. So now I will throw this pos in the garbage and go get a vac from a reputable company that stands behind its products. This company basically stole money buy selling unusable products.”

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Posted 4 years ago

“Worst ever!!!!!!! Wish I could leave negative stars”

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Posted 4 years ago

“Worst company to deal with. Buy anything but a shark”

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Posted 4 years ago

“❗️12/15/2019 -Lift away lock broken 2. Emptiing Dust-Cup considered a safety hazard - to empty over trash dust is flying all over while emptying! Suggestion a vacuum with disposable bag for health safety! Photo included. Wasn’t expecting this & wished I saved receipt from Bed, Bath & Beyond Distribution n Redlands, Ca. Sincerely, HKS❗️”

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Posted 5 years ago

“Customer service rubbish faulty battery after 5 months”

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Posted 5 years ago

“Awful designs. I had bought an expensive vacuum and it is the worst thing I have ever bought. Just do yourself a favor and do your research or be ready to return”

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Posted 5 years ago

“Love my new shark duo clean. Doesnt miss a thing and so easy to use”

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Posted 5 years ago

“I bought Shark vacuum cleaner end of Nov.2018. in the begging of Dec. opened and tried to clean carpet.Power head went on red light and rubber pulley start emit burning smell. Called Shark service, talk to Rep. he said numerous time sorry and for $20.(New unit!!!!) offer to replace power head with new and more powerful. I paid by credit card money and he said in few days I will get bar code labels then I have to go to FED EX and send him defective head and in two weeks i will have new head. Two week passed , I got nothing. I call again asked where are labels again I got numerous sorry I will get them shortly. Week later Talk to Gabriel, again lot's of sorry, I asked him to stop telling me sorry and replace UNDER WARRANTY with additional $20 my unit ASAP. He informed me that we have to go with whole process FED EX again. I asked him to transfer my call to his supervisor, he put me on hold for 9 minutes and then informed that his supervisor too busy and he would definitely call me in next 24 hours. After 24 hours call again and talk to Sebastian, after multiple questions and sorry I asked him to go to supervisor and explain everything and let me talk to him. In a few minutes I was connected to Valentine, she told me she is supervisor ( I have doubts about it). She advised me that they have a very specific warranty on their products. The can replace my power head on the same one and no guaranty it will be better, and I have to pay them again $20 dollars +tax because they did not withdraw money yet on first time and then they will send me labels (who knows when) for FED EX and when they receive my defective unit I have to allow 4-6 week for manufacturing new unit. I told her this is what she said is different what was said by her employees and her published warranty does not said i have to pay for replacement parts and wait up to 4-5 month. I refused to accept this Another words they have no warranty on their products or keep wrong personal . Now I have useless unit SHARK ROCKET UV422CCO Alex”

Helpful Report

Posted 5 years ago

“I don't write many reviews but this is the best hoover I have ever had!! Powerful, light, easy to use! It bends as well, so it's easy to hoover under sofas and coffee tables and it comes with good additional parts! 2 batteries are perfect for hoovering a big house. Great purchase overall.”

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Posted 6 years ago

“Fantastic product. Very fast delivery”

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Posted 6 years ago

“My new vacuum was chosen as it was supposed to be good for pet hair, however once the motor burnt out and twice it has become so clogged that I have had to poke it with a wire coathanger in the handle section to remove hair which clogged there. On phoning shark the last 2 times they said that they were unable to help with blockages and I suggested that this was missilod as it really was not fit for purpose (ie cannot cope with hair from our dog ) they were not prepared to enter into any resolution and continued to tell me they caould not help with a blockage!!”

Helpful Report

Posted 6 years ago

“Ordered their battery operated hoover. Brilliant! Delivered within a couple of days well packaged. Set up easy. Came with 2 batteries that last approx 45mins. Lightweight, easy to carry. Tools cover every job from dusting on high to upholstery cleaning, also a pet brush included. Easy container to empty. Strong suction. Folds in half for easy storage.”

Helpful Report

Posted 6 years ago

“I placed an order with Shark on 12/30/2017. I did not receive any word on delivery. After a week I wrote Customer Care on 1/8/2018 and received the following; "We are currently running an inventory count. This is a mandatory procedure, we are making every effort to complete it as quickly as possible to resume shipping. We anticipate shipping your order the week of January 8th. Once the order ships, we will email you a Shipping confirmation email which will include the tracking information." )n 1/10/2018 I received an update saying my order was shipped by FedEx and should be delivered 1/16/2018. They even provided a tracking number. I used the tracking number and the package took over a week to get to my hometown. It sat in the FedEx warehouse for three days. Well the package did not get delivered on the 16th as promised. I wrote Customer Care again and received a message saying my package had been turned over to USPS. This is the most ridiculous process I have encountered. I have order other products from Shark and received them on time. I will be filling a BBB report.”

Helpful Report

Posted 7 years ago

“Absolutely thrilled with my floor steamer, so easy to use and store. I will buy Shark products in the future and recommend to anyone”

Helpful Report

Posted 7 years ago

“Amazing machine with Duoclean action. Lightweight and super efficient. Best vacuum ever.”

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Posted 7 years ago

“Outstanding customer service & quality products. Leaves Dyson in the dust.”

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Posted 7 years ago

“Good product description. Easy purchase options. Good variety of accessories.”

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Posted 7 years ago

“This vacuum cleaner is probably the best I have ever purchased. And I have purchased many over the years!! I have 9 dogs which loose hair daily so to be able to pick up this compact but powerful vacuum makes it a breeze to clear up after them. The tools which come with the vacuum allows me to be able to quickly hoover the hairs from the sofa and chairs. The detachable hose which allows you to put the original vacuum head back on with the bulk allows me to hoover under the couches without having to drag the furniture from one area to the other. I have mixed flooring around my home and the switch of a button allows to be used straight from one floor to the next without stopping and turning the machine off. The ease of putting this vacuum together shows that there has obviously been a great deal of thought put into the build of the product. The twin brushes that sweep the carpet also makes the pile of the carpet look new as well as giving a great clean carpet. The suction isn't as powerful as some brands I have used in the past but the twin brush rollers makes up for this so even the frail could use this product and get a great finish to their carpets.”

Helpful Report

Posted 7 years ago

Shark Cleaning is rated 1.9 based on 80 reviews