Shark Cleaning Reviews

Name: Shark Cleaning
Rating: 1.94

1.9 Rating 80 Reviews

21 %

of reviewers recommend Shark Cleaning

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1.9

Based on 80 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Shark Cleaning 1 star review on 21st June 2024

Anonymous

Shark Cleaning 1 star review on 8th December 2021

Javier Cano

Shark Cleaning 1 star review on 29th August 2020

Adriana

Anonymous

Anonymous // 01/01/2019

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“Device is okay, app and customer service suck. I’ve tried to send a forgot password code to my email 24 times over the last two days and haven’t gotten a single code. Customer service phone number puts you on hold for hours. Terrible.”

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Posted 2 years ago

“While the shark did work at first I then had wifi issues of it not connecting. Customer service was useless. Every person I talked to wanted me to take the exact same efforts. Kept promising to call me back. Never did call. I will never buy or recommend this companies products to anyone”

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Posted 2 years ago

“Jessica phone rep was very professional and patient in walking us through setting up our shark robot. I would definitely recommend her as a valued employee. Nelson”

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Posted 2 years ago

“Mapping SUCKS! "Home" moves! Exclude areas are min 6x6. You can't exclude just a chair or stair landing. Unless you're room is perfectly square, very difficult to map.”

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Posted 2 years ago

“It is the worst 300.00 ever spent. It is a waste!!! I picked up a little 20.00 plug in vacuum, and it works better then this hunk of junk!!!!! Wish I would of saved my money instead of buying this worthless piece of junk!!! MY ADVICE SAVE YOUR MONEY!¡!!”

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Posted 2 years ago

“My review isn't about the product, but about the company and their so call customer service. On May 2nd I placed an order for a Shark Al Robot Self Emptying vacuum and an Air Purifier through the Shark Clean website. I placed two separate orders so I could use the promo codes for each item. One was $200 off and one was $100 off. I received and order confirmation on both items. Not receiving product or any notifications, I called to check my order on May 17th and was told by Ackzia my order was cancelled. When asked why, I was told product was out of stock and was told to try and reorder. I went online and of course the promo codes I used originally were no longer available- how convenient. I did not order at that time. Instead, I called Shark Customer Service on May 23rd and explained everything. The lady I spoke with Jakeshia advised only a 20% is offered right now. I explained to her, I did not cancel my order and the discount I was getting originally should be the same discount. She finally advised me to order with the 20% and then call back-she put a note in system, and I would get another 20% off my total. I did as I was instructed. I placed my order, got an order confirmation, called back spoke with Tionne who wasn't able to assist me with the extra 20%. She connected me to Janelle who wasn't able to do the 20% but gave me a phone number and said I should call that number the next day for the 20%. Payment of product went out of my bank account and then went right back into my account. I received an email thanking me for my order on May 23rd at 8:28pm and then I received an email at 9:00 pm saying my order was cancelled. The next day I called and spoke with Monique who advised me the product was out of stock. When I said the payment come out and then went right back into my account, she advised I should contact my bank because they would've done that. Uh no ma'am. I called my bank to let them know I would be purchasing a large dollar item before I ever placed my order and I know what my online limit is without the bank checking to see if the purchase is legit. Monique advised me to visit one of their retailers to purchase. Evidentially this company trains reps to cancel an order if the discount is too much and to drive you to a retailer so you can pay full price. I don't need a shark vacuum or air purifier that bad. I will be sure to tell my friends and family not to bother trying to order a shark vacuum or anything from Shark. There are other brands that are just as good and I'm sure without all the hassle. Four out of the 5 ladies I spoke to were very nice, but only one was willing to try and assist. Monique was rude and hung up before I could ask any other questions. Extremely poor customer service.”

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Posted 2 years ago

“took my money and ran. Lying thieving motherfuckers”

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Posted 2 years ago

“Horrible customer service. There is no 5 year warranty. That’s a scam. My 1 year old shark apex zero m vacuum does not work on carpet it keeps tripping the brush rollers off. Do not buy this vacuum. There’s thousands of complaints about this issue.”

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Posted 2 years ago

“My shark vacuum model UV850 decided to try to catch on fire and spit out burnt plastic from the brush on the bottom. I did not vacuum up anything that would cause this. I’ve called 3 times now and was sent to the high priority members or something and haven’t recieved a call back like I was suppose to in 2-4 hours. It’s been 2 days and now they are off for the weekend and I don’t have a vacuum. Thanks. I’ll make sure to share my experiences with everyone.”

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Posted 2 years ago

“Horrible customer service”

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Posted 2 years ago

“I placed an order three weeks ago and till have not gotten a shipment notification. It must be a scam. luckily I used a credit card and will get my money back!”

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Posted 2 years ago

“Floor unit goes out on the Shark.." Sorry that is not covered by warranty, but we can send you a new one for the cost of a new vacuum, 4 to 6 weeks, how would you like that billed", Sorry but NO, another brand is a much better option.”

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Posted 2 years ago

“I am only leaving one star because it isn’t possible for me to leave negative stars. I ordered a vacuum and it was delivered in a completely different state. When I asked for a refund they kept telling me that I put the wrong address when I had entered the correct address and sent them proof. In fact, it was sent thousands of miles away in a different state. Do not order anything from this site. I’m not a karen, but this is the worst customer service I have ever received. Not only am I out of the money I spent, but I don’t have the product and they offer me nothing but the shift of blame to someone else.”

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Posted 2 years ago

“Trying to use the 5 year warranty after just one year is proving very difficult. The first person on the phone took details and said that a new part is on the way and should arrive in 7 days. Then the emails started, asking the same questions that had already been dealt with. Trying to reply to the emails is hit and miss and usually come back undelivered so you have to phone up again. Surprisingly they then have no record of emails or phone calls and leave you having to start the process again. It's now become apparent that the 5 year warranty doesn't exist and they give you the runaround hoping you'll give up and buy a new Vac. This is a Chinese rip off company and to be honest they are just the same as every other Chinese manufacturer, shoddy scammers. Avoid at all costs, you will be let down.”

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Posted 2 years ago

“Customer Beware. There is no return/refund policy or customer service phone number. I too had error messages when entering a credit card and then paid with PayPal. There was no email response to the customer service messages I sent and USPS has no record of the tracking number provided claimed to have shipped 4 days ago. The manufacturer's customer service (different from this website's customer service email) confirmed that this website is in no way connected to them and therefore has no authority. The manufacturer confirmed that the name described in the invoice does not work for the company. Since then PayPal has reported fraudulent activity and I've notified my card issuers. I have also gone back to purchasing a Dyson.”

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Posted 2 years ago

“i got scammed by sharkcleanusa.com/ sharkclean.com for which i thought it was the official website or maybe a third company. scammed by a toh jean shows i paid on paypal”

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Posted 2 years ago

“ordered a cordless for next day delivery. No next day delivery No delivery on day 2 either and product still not shipped No one to call and no reply to messages Its a Christmas present - so Christmas stuffed! Utterly useless and non-existent customer service Back to Dyson it seems.....”

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Posted 2 years ago

“Its always giving error codes, im getting the second one shipped out already, if I could I would return it what do you expect from an import!!!!!”

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Posted 3 years ago

“Just recieved a call back from sharkclean approx 20 minutes ago , it was a call back for troubleshooting ae1001 robot that i had been worring with for a trouble code 2 for several days, this technician was very helpful and walked me thru repair needed, and solved problem tell him Thank You for me .”

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Posted 3 years ago

“About 19 months after purchase our Shark ION robot is beyond repair (suction defect) - spoke with a representative who told me to buy a new model since mine is no longer usable.. (I used it about 1-2x /wk in a pet free small home) Please do not buy. Such a waste of 350+ dollars.”

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Posted 3 years ago

Shark Cleaning is rated 1.9 based on 80 reviews