“If I could give it a negative star rating I would. The first delivery person showed up with only 1 of 21 items I ordered. The Shipt driver blames the store for not giving her the right order. The store blamed the driver on not communicating with the store. Now Shipt keeps texting me that they will deliver the rest of my order between a certain time and then keep texting me that it's going to be an hour later an hour later an hour later....the store will be closed by then! what the hell!!!”
“Absolute worst customer service. I booked over a month ahead for my removals was under the impression everything was sorted to go ahead. 2 days beforehand I get a phone call to tell me they haven't booked a driver for my job and can't guarantee one. When I ask what I'm supposed to do at 6pm on a Saturday night 2 days before I'm supposed to be moving I basically got a load of humming and hahhing and told they'd still try to book a driver but couldn't guarantee one so it was up to me what I did (I.e. I needed to go elsewhere) when I asked them why I wasn't told that there wasn't a driver available when I first booked the job or at least 2 weeks beforehand the man on the phone couldn't even answer! I went with anyvan and couldn't recommend them more they had my collection and delivery slot guaranteed straight away and confirmed when my driver would be near and everything. However it did cost £150 more than what I had expected to pay with shift due to the last minute booking. When I explained to shift that because of their lack of customer care I had to pay this extra money which as a student is extremely difficult for me to find (I had to borrow from family) I put in a complaint and asked that they recompense me for this. They assured me the complaint would be dealt with. Over a month later after two emails from me asking what was happening I finally get told that they'll give me 10% off my next order with them. It's a joke! They don't care about customers they are time wasters!”
“Absolute worst customer service. I booked over a month ahead for my removals was under the impression everything was sorted to go ahead. 2 days beforehand I get a phone call to tell me they haven't booked a driver for my job and can't guarantee one. When I ask what I'm supposed to do at 6pm on a Saturday night 2 days before I'm supposed to be moving I basically got a load of humming and hahhing and told they'd still try to book a driver but couldn't guarantee one so it was up to me what I did (I.e. I needed to go elsewhere) when I asked them why I wasn't told that there wasn't a driver available when I first booked the job or at least 2 weeks beforehand the man on the phone couldn't even answer! I went with anyvan and couldn't recommend them more they had my collection and delivery slot guaranteed straight away and confirmed when my driver would be near and everything. However it did cost £150 more than what I had expected to pay with shift due to the last minute booking. When I explained to shift that because of their lack of customer care I had to pay this extra money which as a student is extremely difficult for me to find (I had to borrow from family) I put in a complaint and asked that they recompense me for this. They assured me the complaint would be dealt with. Over a month later after two emails from me asking what was happening I finally get told that they'll give me 10% off my next order with them. It's a joke! They don't care about customers they are time wasters!”
“This is a scam. Never managed to finish setting up my subscription as the software doesn't work. They still charged me. I contacted customer service who assure they would refund me and cancel the subscription. 2 weeks later, no refund and my card was charged again. If you look carefully, you'll notice there is no way to actually log into your account. Because you can never complete your registration because this service is just a scam!”
“I have already recommended your service to two neighbors which says everything! If a product is unavailable, I would always request an alternative. Gilbert Pugh”
“This company should not advertise services that they can then not deliver, promised delivery on Wednesday, then Friday and then Saturday , none of them arrived, there was no contact from customer service, when I did get on their chat line all I was told yet again that they had no drivers - they are adverting a weekly delivery slot taking your money and then not turning up - No Delivery, No Customer Service, DO NOT USE I say”
“Worst company ever. Worked almost one year for them. They owe me £180, are almost two months late. When I call them, they are lie: "The transfer was made, wait 72 hours to see the money in your account." Of coarse, no money in my account. The managers are simply cowards, they don't have the courage to speak to me. Simply, patetic thiefs. Don't work for SHIFT, don'tt contract their services , if you don't want to encourage scums.”
“Booked two men house move. No contact from the company, no timing, no details of the driver... Finally received the name and driver's number on the day of the move, just to be told he is not our driver. Contacted customer service, no answer for 40 minutes. In the mean time, someone else turned up with a van (one man, not two I paid for), at 9am without any notice. We were not ready since nobody notified us and we wasted half of the morning dealing with this company and trying to find out how to reach the driver... Requested multiple times to be contacted over the phone, they didn't of course bother.
UNRELIABLE, AVOID AT ANY COST”
“The drivers never showed up . They said the driver will come the next day. Same story... When I called they said driver is coming from Birmingham to London... They are a bunch of liars.. don't ever go with them..”
“Totally incompetent company with unacceptable service. Driver never turned up - in fact they hadn’t got anyone booked. Would give zero stars if I could”
“Shift.Online a Unacceptable Service
shift online did not turn up at all.
when contacteing them number was stait to voice mail. for days when calling call center they hung up on multiple people calling them about not turning. long and placated falce storys and claimes were made by them then after we had contested the finaly claimed it wss between us and the driver who we had never sern and they never called. reported to trading standards and citizens advice please do not use shift.online”
