National Transport Services Reviews

Name: National Transport Services
Address: 8610 N New Braunfels Ave, S-607, San Antonio, Texas
Rating: 4.63

4.6 Rating 202 Reviews

91 %

of reviewers recommend National Transport Services

Company Reviews

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Phone:

(888) 346-2202

Location:

8610 N New Braunfels Ave,
S-607,
San Antonio
Texas
78217

National Transport Services 5 star review on 23rd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average service. May or May or may not use them again. Didn’t care for the delivery driver. He was very rude.”

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Posted 2 years ago

Thank you so much for your review of National Transport Services! At NTS, we prioritize customer satisfaction above all else, and feedback like yours lets us stay on track. We highly value your opinion, and we hope our services continue to meet your needs. We'd love it if you come back to us in the future. If there's anything else we can do to improve your experience, please don't hesitate to contact us. Thank you again!

Posted 2 years ago

“First the car i had shipped by you was transported over a year ago. The car arrived in good shape no problems with it relating to the shipping in the truck. The problem was you told me I needed a certified check for $500 which I had waiting and when I was giving it to the driver he said the shipping fee was $600. I told the driver to call you because I have the check for the dollar amount you told me to have ready. He decided not to argue with me. I know I was not happy about the drive trying to chisel another hundred bucks from me. The driver cast a bad light on your business. Sorry but you asked so I’ll tell you.”

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Posted 2 years ago

Hi John, Thank you for taking the time to give us feedback on National Transport Services. It is valuable input like yours that helps us improve our services and better cater to our customers. We really appreciate it! We have read your comments and are doing our best to ensure our customers never experience what you have described the driver doing. We apologize for this experience, and this should have never happened. We have put this driver on notice. Under no circumstances should he have asked you for more than what was already agreed to. Please accept our sincerest apologies. If you ever need any help or have any other feedback that you feel would help us, you can always reach out to us– we would love to hear from you! Thanks again for your feedback. Sincerely, National Transport Services

Posted 2 years ago

“My truck was delivered undamaged and the gentleman was very pleasant. My issue came when I unloaded the tires out of the back of my vintage pick up and saw that he had put his garbage underneath my wheels through the center hole. His blue plastic gloves, and a water bottle. the reason I know that they were his is because he wore the same kind of gloves when he unloaded the truck. That is the only complaint that I have.”

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Posted 2 years ago

Hi Jeff! Thank you so much for informing us about your experience with National Transport Services. We apologize for the driver's inattention regarding the gloves and water bottle. We will address his carelessness with him right away. We really appreciate your feedback and are so glad that you had a pleasant experience, less the garbage. We strive to provide the highest levels of customer service so that our customers have the best experience possible. We are also always looking for ways to improve our services. If you ever need help in the future, do not hesitate to reach out to us. We're always here to help. Thanks again for your review! Sincerely, National Transport Services

Posted 2 years ago

“Okay. Too expensive.”

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Posted 2 years ago

Thank you for your feedback, Lenora! We pride ourselves on providing the best transport services to our customers. Our top priority is to ensure that all of our customers have an enjoyable experience, so your opinion is very valuable to us. If there is ever anything we can do for you, don't hesitate to reach out.

Posted 2 years ago

“Shipping took longer than anticipated, then you attempted to charge me additional costs”

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Posted 2 years ago

Hey David, Thank you so much for your review of National Transport Services! We strive to provide customers with an easy and personalized experience. We apologize for how long the process took. The unprecedented extreme weather in California and Colorado was the cause for the delay. The roads crossing over the Colorado Rockies were not safe for traveling. In regards to the upcharge, that was an internal mistake, as it was a computer generated email. And it is a misunderstanding. We did not attempt to charge you more. The dispatcher that was responsible for editing the message before it was sent, sent a follow-up message asking you to disregard it. "Please disregard the previous email. You are correct. The payment was made in full. You have a zero balance." The delay was caused by mother nature, and no upcharge was attempted. Thanks again for taking the time to leave your positive feedback! Best, National Transport Services

Posted 2 years ago

“My delivery contract was delivery into my garage. (My car was in non running condition and I paid more because of it) It was brought to the street and the only way it was going to be put in the garage was for me and the delivery driver to push the car up my driveway into the garage. Pictures were taken of the car in the drive way. In case there was damage from the driveway into the garage so that the delivery driver would not be responsible for any damages. Luckily there was no damage but it is unfair to think that they would have deniability in such case since the contract was for delivery into the garage. It in wrong to charge an additional fee for a non running car when the person receiving the delivery is expected to help push the car into the garage.”

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Posted 2 years ago

Thank you so much, Joshua, for reviewing National Transport Services! We appreciate your business. We strive to provide excellent service and ensure our customers have a pleasant experience. We are delighted that your 1970 Alfa Romeo Giulia GT Junior was successfully delivered. Regarding "delivery into my garage," unfortunately, this is not on the contract. This is not industry practice; it would be a liability issue for the drivers to do anything more than unloading at delivery. However, we are still sorry for not delivering on your expectations of in-garage delivery. We always welcome feedback and will continue to work hard to ensure our customers are happy. If there is anything else we can help you with in the future, please do not hesitate to contact us. Thanks again!

Posted 2 years ago

“The Russian driver spoke no English, very hard to communicate”

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Posted 2 years ago

Dear Gary, Thank you so much for providing feedback about your experience with National Transport Services. We recognize that excellent service forms the foundation of our success. We’re glad to hear that you had a satisfying experience with us, and we're always looking for ways to make our customers’ journey better. We pride ourselves on being a customer focused transportation provider, aiming to accommodate all your needs. We look forward to being of further service to you and would be more than happy to answer any additional queries you may have, so feel free to reach out to us again. We will continue to strive to maintain this high level of service and look for ways to improve your journey even further. Thank you again for your kind words and we are grateful for your business. Sincerely, National Transport Services

Posted 2 years ago

“Had troubles confirming delivery date and time”

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Posted 2 years ago

We are immensely grateful for your feedback about National Transport Services. The delivery of your Ford Ranchero was a success, and we thank you warmly for that! Unfortunately in the auto transport industry, it is hard to commit to dates due to various reasons like waiting several hours because of client requests or likely traffic disruptions - which can cause delays. However; our top priority remains providing unmatched customer service so that each experience meets quality expectations and surpasses satisfaction levels. Please don't hesitate if there's anything else needed from us - many thanks again!

Posted 2 years ago

National Transport Services is rated 4.6 based on 202 reviews