“Good prices on sales yarns but lousy communication.
Have ordered twice, first order took over a week to arrive. Given Covid problems this was expected however I had to chase as I not heard if the order had been depatched.
Second order, after 12 days nothing had arrived so I emailed company and asked for an update. Two days later I had an email from Paypal to say my payment had been refunded. Presumably the goods were out of stock, but there was no explanation or apology from Shirley Wools.
Fortunately found another supplier, although price was a lot higher, and yarn arrived within 2 days of placing the order, along with an email to confirm it had been sent.
I guess you get what you pay for, but it would have been good to know, yarn was not going to arrive.”
“I ordered yarn on Sunday 13 and it arrived today, Thursday 17. Postage was free, as I had spent (just) over £25, and I was given a free pattern for one of the yarns I had bought. Shirley Wools is a great source for Sirdar yarns, in terms of price and range covered. I will continue to make Shirley Wools my first stop when sourcing the Sirdar yarns I need,”
“I wish I had looked at this site before making a purchase. I would not recommend this site as the owner does not recognise her own Terms & Conditions and does not read her emails. I will not be using her shop again. BEWARE.”
“This is not genuine Sirdar Dk Crofter Wool. I compared it with the real thing which I had already received from another firm. Shame on you! It’s not quite as soft and slightly thicker, even the label is different 🤷♀️Just as well I am only knitting a cowl, if it was a baby garment it would have. Knitted up bigger. I’m still inclined to send an official complaint. Very disappointed 😕”
“Terrible experience ordering from Shirley Wools. Please avoid unless you like rude members of staff and no communication.
I received an email to confirm my order was processed, two days later I then received a notification from paypal to say a partial refund had been processed. No explination as to why this happened, what was being send or even if what I ordered was being sent. There was no reply to my email asking why I was refunded either. When I called today the woman I spoke to rude and dismissive from the second she picked up the phone, I understand you may be having a tough time of it at the moment however we are all having a rough time but there is no reason to treat people like that ESPECIALLY if the issue is down to your companys lack of communication. This call would never have happened if someone had send an quick email to state that what I ordered was no longer in stock or if someone had taken the initiative to perhaps call or email to see if I had wanted an alternative or heavens forbid explain what at had happened!
If your staff pick up the phone and start off the call rude that is what they are going to get in return, shocking non existant customer service, staff should NOT be taking their frustrations out on customers. I woukd suggest some customer service training is long overdue.”
“Wool ordered on 6th September and received In Ireland, today (Monday 14th) . I was a bit worried as some reviews not very complimentary.
The only email I received was acknowledging my order. I would have expected another when order was posted. If I had received the extra email I would have given this 5 stars. Thanks”
“Wool arrived promptly but it was advertised as buy 3 plus balls and receive 3 free patterns. I didn't receive any patterns, so would not buy from her again as false advertising.”
“Never received my order thru her business on Etsy. She closed her shop and I could not communicate with anyone. Currently trying to resolve thru Etsy. Order still classified as unshipped, but you know she got her money. Have emailed thru an email address on the internet, but still have had no response. Will never order from her again.”
“This is the first time I have used Shirley Wools. My delivery came very quick and the quality of wool I received was excellent. Thank you.
I will definitely use them again.”
“Great website!!! Huge choice of all types of yarn, in well known labels. Colours in every rainbow you've imagined, and some you would never of dreamed on. Very competitive prices, and free delivery over £20. My kind of heaven. Fast and reliable. Well done Shirley!!!!!”
