shoc.com Reviews

Name: shoc.com
Address: 187 Oceanic Drive, Warana, Queensland
Rating: 4.87

4.9 Rating 874 Reviews

97 %

of reviewers recommend shoc.com

4.9

Based on 874 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

shoc.com 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our first lax visors. Great design where the 3.0 fits both the Cascade R and S. Solid material, absolutely no "cheap" feeling. And smart packaging including the bag/cloth but pointing consumers to online videos on how to install rather than printing a bunch of instructions. Five stars, easy.”

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Posted 4 years ago

“Thank you so much for making my son happy with his new visor.”

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Posted 4 years ago

“Nice look 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾”

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Posted 4 years ago

“Delivered quickly,no issues. Visor looks great”

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Posted 4 years ago

“Quick shipping”

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Posted 4 years ago

“Ordered and the product was quickly shipped off.”

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Posted 4 years ago

“Awesome quality”

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Posted 4 years ago

“Wonderful costumer service”

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Posted 4 years ago

“Perfect perfect”

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Posted 4 years ago

“I can say there is good customer service. Then there is great customer service. SHOC delivered great customer service with my issue. I bought a football visor last year, and it cracked halfway through the season. So I said eventually I would get around to checking on the warranty. Well that turned into 13 months later which was about a month past the 1 year warranty figures. However I randomly emailed SHOC on Instagram one day after seeing an ad. Honestly, I thought I was wasting my time and just going to be overlooked. To my surprise I got a message back within minutes. Wanting to know what happened and the nature of things. I explained and he went on to say it doesn’t matter if it’s a year or 5 years, the equipment shouldn’t have failed you like that. I agreed, he then went on to say that they could replace my visor half off. At this point I was very satisfied with that. Then we talked about other options because they had a new visor that would fit better. And he said they would replace my old one for free. I just want to say how thankful I am, it’s not like this to receive above average customer service. They will continue to get my team and fellow players business. Thank You SHOC for delivering great customer service. Get all your visor and shield needs, this is a legit stand behind their product company. Thanks Again.”

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Posted 4 years ago

“I never even received my visor”

shoc.com 1 star review on 24th September 2020

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Posted 4 years ago

Customers we appreciate feedback. Most of all we appreciate the ability to have a chance to provide you customer service. When you do not receive the item and you have tracking information from FEDEX, NOT SHOC that states that its been delivered, it is not our fault. Please do not instantly leave us negative reviews PRIOR to contacting Sales@shoc.com Please just give us a chance to provide you the customer service you demand. In these situations 1. The item has been stolen by Porch Piracy or 2. FEDEX the Delivery Company has mishandled and lost your item. Neither of these points have been caused by our company, but because of a negative review like this, it is very detrimental to our business. Especially when you have done nothing to give us a chance to repair it, We have no idea that there is an issue as you have done nothing to notify us. This is entirely unfair for us as a company. We attempt to address ALL issues. And we try our best for a positive outcome. This type of review is totally unfair for us. I have provided photo evidence of the delivery of the item to the customer.

Posted 4 years ago

“The Shoc visor is great, super cool look, and is very clear !”

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Posted 4 years ago

“This visor is very good, looks very nice, fits perfectly, looks sweet!”

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Posted 4 years ago

“SHOC provides excellent & reliable customer service. Their products ship quickly, and are high quality items. We 100% recommend their products to everyone we know”

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Posted 4 years ago

“Perfect view. Very tough shield.”

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Posted 4 years ago

“great company”

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Posted 4 years ago

“Great product”

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Posted 4 years ago

“Great product and quick service.”

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Posted 4 years ago

“Love the way it looks. Makes me play 10x better and look 10x cooler”

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Posted 4 years ago

“Amazing quality.”

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Posted 4 years ago

shoc.com is rated 4.9 based on 874 reviews