Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“The Shoes International website only offered my 3 colours of slippers in my size. I ordered 1 pair in dark brown and 2 in mocca. I then received an email saying that Shoes International was out of stock of mocca in my size, but they did have wine. This was a surprise as wine was not a coloured that had been offered to me on the website. After some correspondence, I decided to change my two pairs of mocca to loden on the understanding that I would need to wait for the manufacturers to confirm availability. I also request that all three pairs should be sent at the same time (so that that I did not have to wait in for more than one delivery). The next email I received confirmed that the colour loden was available. I then received a shipment notice to say mocca pair was being shipped and my credit card charged, so I phoned up to ask for it to be held until the other two pairs could be shipped at the same time, which was agreed to. The next email said that my credit card had been refused with the message: REJECTED BY THE VENDOR RULE BASE. My credit card provider confirmed that they had approved the transaction but it had been rejected by the people Shoes International use to collect card payments. I phoned Shoe International to ask what had happened but no one was able to help other than to offer me another way to pay for my two remaining pairs, which I did. I then received an email telling me that two pairs were to be shipped: one dark brown and the other mocca. I telephoned Shoes International to say that I was expecting one pair of dark brown and two of loden, but their shipment emails said differently. I was assured that the changes were being handled outside of their system and that I would receive the colours which I had ordered. This seemed unlikely to me at the time, but it is difficult to gainsay what you have been told. The delivery arrived: one pair of dark brown, one of loden and one of mocca. I did not have the energy to complain.”

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Posted 2 years ago

“Very happy with my order, It arrived in great time in Romania, shoes are nice and as described + a lovely thank you note from the shop.”

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Posted 2 years ago

“My red shoes are gorgeous. They are true to their size. They are very comfortable. The price, well quite expensive, but they'll probably last me a long time!”

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Posted 2 years ago

“Customer Service was excellent with 2DD to NI. I couldn't be happier with the boots.”

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Posted 2 years ago

“Brilliant service, sadly had to return, but everything was seamless. Thank you.”

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Posted 2 years ago

“very good service. the shoes arrived very in a very short time.”

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Posted 2 years ago

“Excellent shoes and great communication.”

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Posted 2 years ago

“Excellent service! Next day delivery, easy online ordering system. Shoes (Spanish cowboy boots) arrived in a very nicely packed box with a returns postage in the box. I had to return a pair of shoes because the size was not right. Returning and reordering the right size was very easy. Customer service over phone was very good too.”

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Posted 2 years ago

“As it has been for many years, the shoes arrived in Australia safely within the estimated time. They are exactly what I ordered, perfect fit. Thank you so much.”

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Posted 2 years ago

“A straight forward company to deal with. First rate Customer Service. Their Staff are a credit to them. And to top it all, their pricing is highly competitive, as are the choices of footwear available.”

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Posted 2 years ago

“Wonderful service. Communicate well. Needed exchange on previous purchase which was easily dealt with”

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Posted 2 years ago

“Great company always helpful shoes arrive when expected and shoe descriptions are accurate”

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Posted 2 years ago

“I have found this company very helpful. Ordering shoes and delivering them in good time. The staff are also friendly.”

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Posted 2 years ago

“Bought some slippers. Good price, arrived promptly and safely.”

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Posted 2 years ago

“My wife and I have used Shoes International for a number of years and have always been very happy with the quality of the products, service and value for money. Communication about availability and delivery is excellent and the packages are so expertly wrapped.”

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Posted 2 years ago

“Excellent service from helpful and friendly staff.”

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Posted 2 years ago

“Shoes International truly went the extra mile to help me. Thank you so much.”

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Posted 2 years ago

“I have used these Rohde shoes for years and have always found them to be comfortable and hard-wearing. The delivery service was quick and the shoes were well packed. Satisfied customer”

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Posted 2 years ago

“Kept informed about status of order which arrived as indicated. Good choice of Mephisto.”

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Posted 3 years ago

“Super price, beyond brilliant service, ordered one day despatch next, arrived next. Couldn’t ask for better service. Goods as expected were top quality too.”

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Posted 3 years ago

Shoes International is rated 4.9 based on 4,311 reviews