shonajoy.com Reviews

Name: shonajoy.com
Rating: 2.23

2.2 Rating 147 Reviews

29 %

of reviewers recommend shonajoy.com

Company Reviews

Questions

Metrics

2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how shonajoy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

shonajoy.com 1 star review on 13th December 2023

Manjola Sulka

shonajoy.com 1 star review on 28th February 2023

Anonymous

shonajoy.com 1 star review on 18th August 2022

Eglantina

shonajoy.com 1 star review on 19th January 2022

Will Never Shop At Shona Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing is terrible, material is cheap and does not replicate exact item from website. Overpriced for the items they are producing.”

Helpful Report

Posted 3 years ago

“DO NOT RISK ONLINE SHOPPING.. WORST COMPANY FOR ONLINE SHOPPING!! Received notification that a dress I was after came back in stock. I wanted to buy 2 sizes to compare, I noticed no refund so I rang and they said ‘definitely no refund’ and to go with the larger size as I could tie it up at the back, also ‘they just came back into stock so I should not have a problem’ even though I purchased day 2, I received it within a couple of days but it was too big so I went to exchange for a smaller size and there wr no one left. I called them and told them I took her advice on the sizing and I do not want anything else as I was buying for an engagement to wear and wanted my money back. Which was ‘never going to happen’ according to ‘the manger’. .. as I wasn’t going to risk another order from SJ I took the dress to seamstress to take in for me, which again cost more money..”

Helpful Report

Posted 3 years ago

“I too will never purchase from Shona joy again !! Terrible quality worth about 10% of what I paid truly ! Poor fabric quality - pictures on website not representative of items ! Sooo disappointed especially for the cost .... I will not look at the website as will never purchase anything again !”

Helpful Report

Posted 3 years ago

“Terrible experience purchasing online... will never buy shona joy again. The colour wasn't the same as what is shown on their website and they wouldn't refund the money. So i had to spend $340 on something i didn't like”

Helpful Report

Posted 3 years ago

“I ordered a dress from the Shona Joy website and it never arrived. I contacted Shona Joy by email and was told that in the event an item is lost while in transit, they will not be liable and I’m just out the $229 I spent on the dress. This would violate UCC laws in the US but I suppose Australia does things differently? In any event, I will never shop Shona Joy again. I know they don’t care if they lose one customer but I can’t imagine I’m the only person who this has happened to.”

Helpful Report

Posted 3 years ago

“Buyer Beware Terrible returns policy for online orders. One of the only online stores that doesn’t offer a refund if you take the risk and buy online. EVERY other online stores offers refunds. Will never put has anything again from this store”

Helpful Report

Posted 3 years ago

“Do not buy anything from here. 1. Their return possibly is horrible and there is no flexibility with it. 2. The dress quality is nowhere near expected for the price you pay. I bought a bridesmaid dress for $395 and the sewing was horrible. 3. Dress was frumpy and awkward looking.”

Helpful Report

Posted 3 years ago

“The customer service team were so accommodating to my enquiry and ensured that I would have my order in time at such short notice!”

Helpful Report

Posted 3 years ago

“The seams aren't finished by any measure. Such poor quality doesn't match the price. Unbelievable!”

Helpful Report

Posted 4 years ago

“Unfortunately I will not shop here again. My fault I didn’t read the returns policy and when covid restrictions eased I spent 2000 on bridesmaid dresses different sizes and colours to try online when I went to return I was offered a store credit only. Dresses are not worth the price tag either unfortunately I was expecting a great deal more quality. I have one that had a mark on it and I hope I can get some cash back for that dress. Sorry would not purchase again unless some changes are made with returns process coz I think some of their dresses would be nice”

Helpful Report

Posted 4 years ago

“The worst company in the world. If you read this DO NOT BUY HERE. It will be a nightmare”

Helpful Report

Posted 4 years ago

“Ive bought a dress 9 months ago, i did not get it and even a response or my money back. I have never had such a bad experience in any shop in the world. If they do not give me the dress or my money back i will have to tale legal issues. This is to steal someone, i cannot believe it.”

Helpful Report

Posted 4 years ago

“WARNING: I purchased a dress from Shona Joy, received it on the 19/10/20 and opened my package to find that the dress had a blood stain on it. Immediately I was horrified and took a photo. I sent an email to Shona Joy with my complaint and weeks later I have STILL NOT RECEIVED a response. During this current covid climate the hygiene standards should be raised and its appalling to find blood on a brand new dress. Also I must add that the actual dress is extremely poor quality, the seams are not finished, the material is sheer and clearly feels cheap. I was buying the dress to decide whether or not to get our bridesmaids dresses from this brand and I can clearly see now that we won't be. This is extremely disappointing as the brand advertises such beautiful dresses and work hard on their campaigns/advertisement. Unfortunately I am led to believe that Shona Joy is falsely advertising. I would recommend buying from other Australian brands that actually make their clothes in Australia.”

Helpful Report

Posted 4 years ago

“Purchased 3 Dresses for my Bridesmaids and the quality is terrible, very flimsy and not at all the quality you would expect from this Australian Company at the prices they charge, was only told that they have not had this complaint on this dress before, which I find very hard to believe - La Lune Collection - pleaded for a refund as I had spent $860.00 and a credit note is no good when I now have to go and purchase another 3 bridesmaid dresses - very disappointing and shameful in this current climate of affairs, trying to keep my business in Australia this time for me was very costly - shame on you Shona Joy!!!!”

Helpful Report

Posted 4 years ago

“DO NOT purchase from Shona Joy online. I ordered a $270 dress for my sister's wedding and it not only looks, but feels, different than what is pictured on their website. It's awkward and frumpy. When I emailed customer service about how poorly constructed the garment was, they reiterated their return policy to me, and provided no help. For a more modest price, I wouldn't be so upset, but for $270 it should be higher quality. Will never order from them again.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY! My daughter ordered a Matron of honor dress and the fit was horrible! No refund, only store credit. Total rip off.”

Helpful Report

Posted 4 years ago

“I really don't like to speak so poorly of an Australian brand; but Shona Joy's returns policy is truly deplorable and absolutely ridiculous. I would assume for most people, purchasing a $300+ garment is quite a financial outlay, and most people would think that if the garment doesn't suit their body type, or fits poorly, or perhaps is even faulty- they are able to get a refund of their out of pocket expense. After all, it's what almost every other online and in-store retailer offers, right? Why think differently for a company that boasts about being australian made and great service & quality? That is unfortunately not the case with Shona Joy. I bought a dress for over $300 for a one off event, and when I tried the dress on at home once it arrived, I was a disappointed that it just made me look very frumpy and bulky. The material wasn't at all what the site said it would be and it was just... lacklustre in total. I thought it'd be easy to just pop it back for a refund and I'd keep searching for another gown for the event. When I called the Shona Joy customer service line, I was told I could only get a store credit, or exchange for another gown. When I said that's not really helpful to me, as this was the only gown that I knew would suit my height and body shape- I was told I could "gift" the dress to a friend instead, or choose another gown for an exchange. Uh, I'm sorry what? Are you kidding me? So now, I have the option of picking a different dress in a different colour which will just literally sit in my wardrobe because I won't ever wear it. Or getting a store credit for 12 months, to potentially just repeat the exact same experience I've just had. Please, to whomever is reading this; if you must purchase from Shona Joy, track down the exact item you are looking for in a PHYSICAL STORE and try it on first before buying. DO NOT purchase online. You may end up being out of pocket hundreds of dollars, and rather disappointed.”

Helpful Report

Posted 4 years ago

“Would give zero stars if I could. Their customer service is appalling and unethical. So much of my time wasted, when it was their product which was FAULTY. Never again will purchase anything Shona Joy. Disgraceful.”

Helpful Report

Posted 4 years ago

“Totally agree with the returns policy review below! How on earth can you be an online store and only accept returns if faulty?! Both in NZ and the UK it is illegal to not have a fair returns policy”

Helpful Report

Posted 4 years ago

“Returns policy is ridiculous, they also changed their policy between date of order and goods being delivered, they simply will not give you your money back, only a credit note, avoid”

Helpful Report

Posted 4 years ago

shonajoy.com is rated 2.2 based on 147 reviews