Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you! Beautiful shoes,true to size, at a good price and quickly arrived.”

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Posted 6 years ago

“I love Shoon! After a whole day looking for wedding shoes in Reading I learnt that Shoon is sadly no longer in the Oracle so we looked in all the other shops with no success. I then found the perfect ones on Shoon's website and they were delivered quickly and made beautifully with a soft comfortable / quality material and fitted perfectly. Shoon never disappoints. Thank you! - Loyal Customer :)”

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Posted 6 years ago

“Shoes are fab & so arrived so quickly. Ordered Saturday afternoon arrived Sunday morning”

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Posted 6 years ago

“These white wedge shoes are absolutely beautiful. They are so soft I just hope I get to wear them out somewhere nice this summer.”

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Posted 6 years ago

“Great price. But service could be improved to let the customer know when the item has been shipped.”

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Posted 6 years ago

“Ordered two pairs of sandals & payment went out of my account, did not hear anything for one week and found out that one of them was out of stock! If I had known that there was none online, would have bought them at store!”

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Posted 6 years ago

“I placed my order - SHN15588 on 5th June, had email confirmation then heard nothing. I emailed, phoned (always voicemail) - nothing. On 12th June I managed to get through on the phone to Danny in Custmer Services who confirmed my order could not be supplied as the shoes were out of stock - if I hadn't phoned what would have happened as my payment had been taken???. She confirmed on the phone and by email (at my request) that I would be refunded - then on the 13th of June I had an email saying my order had been despatched but it has never been received. What a fiasco. I just hope my refund has been processed.... and I shall never order anything from Shoon again.”

Helpful Report

Posted 6 years ago

“My delivery information was not available, I received no email to confirm my order apart from an email from UKmail. I contacted the company by phone (you have to leave a msg) so I used their website to Contact them on 7 June asking when is the delivery due, and received a reply on 15 June. Rating is based on the above. Poor level communication, In terms of the product we ordered they were good.”

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Posted 6 years ago

“very good price, rapid delivery”

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Posted 6 years ago

“Shoes arrived on time. As usual they are of good quality.”

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Posted 6 years ago

“Wide variety of footwear from many manufacturers. Parcel received soon after order placed. Alas I had to send my moda in pele shoes back as they were too small”

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Posted 6 years ago

“Delivery was clean and fast. Very happy customer🤗”

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Posted 6 years ago

“Prompt delivery. good price.quality goods”

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Posted 6 years ago

“Website was easy to use, delivery promt. I do miss the store in Cheltenham. Would buy more if able to browse and try different styles. The staff were very helpful and friendly.”

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Posted 6 years ago

“I am really disappointed with my first experience of shopping with shoon, I placed the order on 15 May and payment was taken at time of order, on 17 May I received an email saying shoes had been dispatched and I would receive them in 3-5 days, then on the 21st May (4 days later) I received an email to say the shoes had not been sent as they were faulty and I would be refunded, which I had to wait a few more days for. As you had taken payment and confirmed they had been posted I am sceptible as to whether you actually ever had these shoes and feel you should of sourced another paid yourself to honour the order.”

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Posted 6 years ago

“Prompt deliver and loved the shoes”

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Posted 6 years ago

“Have used before but still waiting on a order placed nearly 2 weeks ago”

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Posted 6 years ago

“I purchased pair of men's trainers in UK size 9. Delivered promptly but shoe size was uk8 marked in box with uk9. Spoke to Danny at shoon - who checked stock and sent return label. Soon then refunded rather than exchanged which was a shame. Received follow up phone call from Danny to check if all ok. I indicated that I still wanted shoes. Danny took payment and ensured correct size issued to.me with next day delivery. All in all great service and would recommend company to anyone.”

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Posted 6 years ago

“Lots of beautiful shoes and friendly helpful staff.”

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Posted 6 years ago

“The parcel went missing. Customer services failed to respond to my query about its whereabouts despite saying they would get back to me. I had to phone again and was told the courier then said the parcel was lost. I still haven’t received a replacement. So your survey is premature to say the least. I’m hoping the replacement might arrive tomorrow, 10 days after my online order. So not impressed at all.”

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Posted 6 years ago

Shoon is rated 4.1 based on 633 reviews