Mango Reviews

Name: Mango
Rating: 2.47

2.5 Rating 183 Reviews

36 %

of reviewers recommend Mango

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2.5

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Mango 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service so disappointed with Mango ordered my Christmas presents online order number U4ZE3V on black Friday and it's 10th and up to now they have not delivered almost £400 worth of shopping. Please don't shop Mango they have no customer service at all. The way their staff tray customer is appalling they even cut off the phone poor communication between mango and the delivery company and I. Flying out tomorrow and I had bought 1 bag excess luggage on my flight and the delivery is not here no excuse for this level of service for someone who has been a customer for 6 years. Newlook is better than you. Not even a phone call for an apology or any effort to compensate for my shopping all they said we can refund you😱😱😱I mean my kids are not going to have Christmas presents there is a reason for online shopping and it's convenient for so of us. If you can't deliver don't just be in business you ruining people's memories”

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Posted 5 years ago

“Love mango but their delivery is shocking. Terrible service. Never ordering online again.”

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Posted 5 years ago

“So now with Black Friday, Mango announces in big black fat characters: IN STORES & ONLINE ONLY UNTIL SUNDAY BLACK FRIDAY 30% OFF EVERYTHING USE THE ONLINE CODE BLACK 19 and then down below on the right had side is a very tiny "more info". You actually do not see it, it took me 2 hours to find it while actively searching for it, which says that some articles do not apply for this reduction. Only found it out after 2 hours of shopping and trying to check out. Also the reduction is based on your country residence, some countries get -30%, some get -20% not sure what their criteria is. I am done with Mango, I had wrong advertisement.”

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Posted 5 years ago

“Made a big order from their website. It was never delivered. Tried to contact many time on 3 weeks. After hours of waiting on the line they finally answered! A representatives assured me that they are going to open a case and resend me my purchase. Guess what they never followed up and of course never sent anything. I tried calling again but now the call just drops every time. Scum bags! Never order anything from them. I had to dispute my purchase.”

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Posted 5 years ago

“After 7 Months and a lot of problems I just got my Money back of items that where never shipped! Terrible service!! Never again”

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Posted 5 years ago

“I never write such negative reviews but I feel like it should be know how terrible their customer service is. I had ordered a dress to wear at my brothers wedding and received shipment notifications that it would be delivered a few days beforehand. The delivery date came and went and I was wondering what happened with my order when I suddenly received an email with a refund notification. I called customer service to see what was going on only to be told that there was an issue with their delivery couriers and my entire delivery had been cancelled. I was irked but as the dress still showed as available online, I asked them to put through an order and pay for faster delivery so I could have it in time for the wedding. A simple request right? Oh how I was wrong. The person I spoke with on the phone not only refused to re-order the dress for me (??? Then what use is customer service???) but they condescendingly told me how “these things happen” and that I should learn to “prepare myself” for when delivery issues come up. I tried to remain calm on the phone and politely explained that if the dress is still available and the previous delivery wasn’t fulfilled within the promised delivery window I paid for (5-7 business days) then the company should make it right. She argued with me, refused to help, offered zero compensation for the terrible experience and said there was nothing she could do for this special occasion and no manager to talk with. Disgusted, I hung up. I work in customer service and couldn’t believe a company would think this kind of experience was ok. I then emailed their customer support asking for help given that my order was cancelled and the dress was still in stock but never received a response. Eventually I just gave up and swore to myself I’d never shop at Mango again. Funny enough, I never heard back from customer support about my order but I got a survey from them weeks later asking how my experience was. I had to laugh bc it’s such a truly awful company that could be this incompetent. Do yourself a favor and shop anywhere else but “fast-fashion” type stores like this.”

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Posted 5 years ago

“Never buy from Mango ! Worst online store ever. I ordered 48 express shipping since it was gift. Ended up with no gift, been waiting for more than week, nobody answered any mail. Been calling to Spain since that's the only one online support telephone number. And they told me package disappeared and they will contact me when they will.know where it is. After some days nobody contacted me,. Called them again, they promised to take a look again and asked me if I want refund or the items to be shipped again when they will find them. I asked for discount and they didn't even want to give me one. So I just cancelled all order.”

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Posted 5 years ago

“Nice clothes, shame about the customer service which is utterly appalling. I waited almost 2 months for a refund after my parcel was delivered to the wrong address.”

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Posted 5 years ago

“We need to have negative stars for their customer service. Probably the worst customer service I’ve ever came across. Calls were probably transferred to Philippines call centre, staff has no idea what customer service even like. Ordered 3 things online, which I never revived. When complained, they requested for a week to investigate. Never heard back from them, called again and was given another timeline for 73 hours. Never heard back, when called they said parcel was delivered and i must go and sort out with the person it was wrongly delivered to, also called us a lair. I have no product or refund.”

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Posted 5 years ago

“Love there clothes and 30 percent sales never fail to spend”

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Posted 5 years ago

“Good initial service. However returns service was poor, had to chase for refund.”

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Posted 5 years ago

“Very good prise”

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Posted 6 years ago

“very nice style,simple but functional dress for men”

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Posted 6 years ago

“The price-performance ratio is amazing. Great designs and colors. The customer service is also really great.”

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Posted 6 years ago

“Took for ever to arrive.”

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Posted 6 years ago

“Nice comunication, fast delivery, nice product”

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Posted 7 years ago

“bought a coat the size and model fit perfectly”

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Posted 7 years ago

“Quality of product was good. Discount offered online were amazing and their delivery period was also quick”

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Posted 7 years ago

“just love their clothes and prices”

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Posted 7 years ago

“The gold standard of their industry. Great value for money, high quality bikes, reliable fun and attractive to ride and to top it off - top notch customer service. What's not to love.”

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Posted 7 years ago

Mango is rated 2.5 based on 183 reviews