Mango Reviews

Name: Mango
Rating: 2.53

2.5 Rating 175 Reviews

38 %

of reviewers recommend Mango

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2.5

Based on 175 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Mango 1 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

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“Everything came fast and was in great condition. Great service and communication from team. That's about as good as it gets.”

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Posted 2 years ago

“Terrible customer service! I placed an order online nearly 2 months ago and it hasn’t been dispatched yet! Despite numerous communications, nobody is able to tell me when it will be dispatched. When I post about this on their Facebook page, my comments are removed. No transparency of their poor service is allowed to be shared with future customers. Absolutely terrible!”

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Posted 2 years ago

“Thank you for your store for the excellent service and quick answers to all my questions. Very good attitude to customers, managers are polite and attentive.”

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Posted 2 years ago

“Thank you for your store for the excellent service and quick answers to all my questions. Very good attitude to customers, managers are polite and attentive.”

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Posted 2 years ago

“I've placed several items but keep cancling as they're not in stock so why say they are also lost packages.”

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Posted 2 years ago

“Risky ordering with mango, be willing to part with your money I return for poor quality goods and absolutely no customer service”

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Posted 2 years ago

“Customer service is so poor, nobody reads the complaint. I have found the clothes good but the faulty jewellery was cheap. No interest given by Customer Serviice personal.”

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Posted 2 years ago

“I don't understand why there is always a man In the ladys bathroom. Can you please fix this! It has happened 4 times. First time, guy in lady's stalll guess not knowing if he's a guy or a lady, but full force man's voice, body and physique. 2nd time guy 6'4 washing his hands next to in a red dress that was to small he didn't know what he was. But he had the nerve to complain about the ladies bathroom line. , Third time a guy in handicap talks to his buddy on his phone in the lady's bathroom . My final straw, a full blown illegal Mexican immigrant In the ladies bathroom. He claimed he didn't speak English. What the hell!! 4 times To many!!!!”

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Posted 2 years ago

“REF. 27081115-YUELING-LM Textured knit dress. Low quality material, after one wearing lint balls everywhere”

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Posted 2 years ago

“I sent a jacket back to them on accident. It was supposed to go to another store. I sent multiple emails asking if they could send it back to me in my dime. I understand if they couldn’t find it but they never responded to my emails. Terrible customer service and will never shop there again based on this experience.”

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Posted 2 years ago

“The horrible shopping experience, lost my package, mango customer service and Ontrac are keeping shift responsibilities, and no one is really doing anything the solve the issue.”

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Posted 2 years ago

“First time ordering from Mango.com. What a horrible experience. I don't even think there are real humans behind customer service. The contact number offered for Mango.com Kuwait customers is an international number! Robert Bentley, the only customer service agent who responds to my emails might not even be a real person. He sure doesn't act like one. Because he couldn't do the simplest of tasks which is to read a customer request and execute it. Shameful. Placed an order only because it said the order would arrive within two days. But when I received the confirmation email, it stated that delivery might take 15 days because of Covid-19. So I canceled the order right away via email because I wasn't able to find an option to cancel my order on the website. I did send a request to cancel message via the website though. My request wasn't acknowledged. Possibly because no one reads these emails or messages. Now I have to wait for my order to arrive to then cancel it and be further inconvenienced by waiting up to 14 days, maybe, for my refund. Never again.”

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Posted 2 years ago

“Do u think you are doing a great job? NO!!!!! Even an old lady wouldn't wear this! I'm 18 so I have style ! Now the only stores I will trust are Mohito, Bon Prix, Women's Secret, Spingfield,and that's it !! But what really went wrong was u stole my money and lied it was a twenty! It was an 1 hundred! I even had to talk to the manager and had the biggest fiasco ever! Don't ever trust this store, they even wanted to make me pay more than I had to and yep I counted! Sorry Mango, but improve alot NOW!!!!!!!!!!”

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Posted 2 years ago

“COMPLETE WASTE OF TIME!please do not order from this place, this company is completely incompetent. Ordered a couple of items from this website and 2 weeks later, instead of getting a message regarding my order being shipped, I get a message saying one of the item "became unavailable". I double checked on their website and the item was available (in my size as well) but the only difference is.. it is listed for the full price. A few days later, I get another notification that another item was unavailable. I reached out to the company and they didn't even bother providing a proper response/explanation but a gave me a bunch of "templated response". Complete waste of my time shopping with this company and half the things I ordered was somehow "unavailable". This is not how you run a business. Horrible experience, shady company, incompetent CS. It just baffles me why they would list items they can't honor the price on.”

Helpful Report

Posted 3 years ago

“Absolutely shocking. Ordered €300 in clothing that I never got. The online shopping platform is unstable and although money was deducted from my credit card the goods remained in my shopping basket. After endless emails and telephone calls, one month later, there is no refund, the "order" was never shipped and I fear that the money is lost forever. In short: FRAUD and STAY AWAY.”

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Posted 3 years ago

“I have to say this is the worst customer service I've ever experienced. Three days ago I tried to spend $700 at their online store after seeing a Facebook advertisement for a 30% off. After countless messages over days with each reply message responses over 12 -24 hours. I was given useless information and the code for the sale still not working. What a shame they didn't want my $$ or my future clients especially since I am Stylist and would have liked to have recommend them!”

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Posted 3 years ago

“Tried to cancel my order and they refused 2 minutes after I ordered. Horrid customer service. Afraid I won’t get a refund now by the many bad reviews of this company.”

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Posted 3 years ago

“I visited Cambridge branch today to collected my online order , all team super nice and helpful, unfortunately I cant say exactly the same about the manager or supervisor( lady with the round glasses) who was on duty today ITS WAS JUST SHOCKING HOW SHE WAS TALKING TO HER TEAM - HOPEFULLY SOMETHING WILL BE DONE REGARDING THAT ISSUE AS IM ASSUMNING ITS HORIBLE PLACE TO WORK THERE .”

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Posted 3 years ago

“The worst service customer. I order 250 USD in clothes, I call to customer services, explain I never got the products, they said is the lasership (shipping company) company, contact also. I am still trying to get my refund.”

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Posted 3 years ago

“I ordered mangoes through www.mangocanada.com after telephonic conversation, I paid 98.35CAD to deliver as a gift , the box had 9 mangoes, out of which 8 were rotten and the box was wet with the pulp. Nobody should buy from them. Very bad experience.”

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Posted 3 years ago

Mango is rated 2.5 based on 175 reviews