Conni has been a leading textile innovator since 2003. That's a long time standing alongside Australians, helping achieve comfort and dignity in times of need.
We are delighted to hear that you have had such a positive shopping experience with us and that you love the high-quality products in the Conni range, Rae.
Thank you for taking the time to share your amazing feedback with us.
“Unfortunately, I ordered the wrong size - too small - who was I trying to kid?
Anyway I found out while trying on, so I couldn't exchange. 🥲
That's when I decided to create Frankenpads which I wore with my Conni undies. Worked a treat. 😄
I would recommend following the instructions on the order form and measure, that way you won't need to get crafty just have the peace of mind knowing you are protected.”
Thank you for taking the time to share your experience with us, Kaye. As body shapes and sizes vary, we do our very best to cater by designing our Reusable Underwear and Disposable Pull-Ons ranges using Australian standard measurements.
Our friendly Customer Service team are always here to assist with any sizing enquiries and any returns of unworn/unused garments if needed. Please do not hesitate to reach out to us if you have any questions about your order.
We appreciate the need for our products and aim to dispatch nearly all orders on the very same day to ensure our valued customers' products arrive promptly. We are delighted to hear that your order has arrived safely and have no doubt you will love the protection your Conni items provide.
Thank you for taking the time to share your amazing review with us, Stephanie.
“Very prompt delivery by Australia Post and good products
My only gripe is the size label at the inside back of the trunks is very scratchy and causes discomfort, the only solution seems to be to cut it off. But even then what's left is still scratches my back.
Please make the labels out of soft material or place it somewhere where it isn't constantly rubbing against skin”
Thank you for taking the time to share your review with us. We are over the moon to hear that your parcel arrived so promptly and that you are happy with your Conni items.
The care labels on our products are crafted from a gentle satin material. However, we understand that individual skin sensitivities can vary. Your feedback is valued, and we will certainly take it into consideration.
“The matress protector I ordered was delivered very quickly and fits well. My only problem has been the deluge of emails following the order - please stop! All I need is an invoice and a tracking number - not a dozen emails over the next two or three days!”
Thank you for taking the time to share your feedback with us, Lynne. We are so pleased to hear that your order arrived promptly and that your Micro Plush Mattress Protector is fitting so well.
We strive to deliver the very best customer service possible and any feedback provided motivates us to continue improving and doing the very best we can for our amazing customers. We also aim to provide clear communication about the status of orders for our valued customers as we want to ensure all orders arrive safely.
If you have any questions regarding our emails, please do not hesitate to contact our customer service team who are always here to assist.
“Firstly Conni I want to thank you for excellent service. From the day I ordered the puppy happy pads to today when I received them it only took 4 days. I have placed a puppy pad down for my two little dogs tonight and everything is going great. You need more stars. Thank you.”
Your review has made our day, Maggie. We are so pleased to hear that you have had such a fantastic shopping experience with us and that the Conni Pet Pads have been such a wonderful addition to your home for your two little dogs.
Thank you for taking the time to share your heartfelt feedback with us and we look forward to spoiling you with more incredible service and products soon.
We are delighted to hear that our customer service team provided the information and support you needed when placing your order and that you have had such a great shopping experience with us, Leanne.
Thank you for taking the time to share your amazing review with us and we look forward to spoiling you with more amazing service soon.
Thank you for your wonderful 5-star review! We strive to delivery prompt and efficient service for every order for our valued customers and we are delighted to hear that your order arrived so swiftly. Thank you for taking the time to share your amazing feedback with us.
We love receiving reviews such as yours, Michelle. We strive to deliver the very best service possible in additional to an incredibly high-quality range of incontinence products. Your feedback lets us know that we are on the right track!
Thank you for taking the time to share your amazing review with us and we look forward to spoiling you with more great service and products soon.
Thank you so much for your glowing 5-star review, Mary. We are thrilled to hear that you were pleased with your purchase and that you find the Conni Ladies Active Underwear to be of great quality and true to size.
Our top priority is to provide our customers with comfortable and reliable products that they can trust.
Thank you once again for your positive feedback. We look forward to serving you again in the future.
Our amazing warehouse team work incredibly hard to aim for same-day dispatch as we know just how important our Conni products are to our valued customers. We are over the moon to hear that your order arrived so promptly, Judy. Thank you for sharing your amazing review with us and we hope to spoil you with more great service soon.
We love receiving reviews such as yours! We appreciate that ordering online can be tricky, particularly when trying products for the very first time. We are thrilled you are very happy with your Conni items and that you have had a positive first shopping experience with us.
Please remember that our friendly customer service team are always here if you have any questions and we look forward to spoiling you with more great products and service in the future.
Thank you for the wonderful 5-star review, Wayne! We are over the moon to hear that you are satisfied with our X-Wide Bed Pads. They really do offer so much convenience and protection!
“Got the toilet training undies, didn't find they really helped that much as the wee runs straight out the side of them on to their pants/the floor. I see that they have been padded for absorbancy but the actual design is not that effective.”
Thank you for taking the time to share our feedback with us. Our Kids Tackers are a wonderful toilet-training tool that help to catch those little leaks along the way. It is important to remember that our Tackers are only for light bladder and bowel leaks and are not designed to be used as a replacement for a disposable nappy. Instead, they build the bridge between nappies and regular underwear.
We have so many customers who love the discreet look and feel of the Tackers so we are saddened to hear that you are not satisfied with the design.
A member of our dedicated customer service team will be in touch with further information for you and hope to resolve your concerns quickly.
Thank you so much for your wonderful 5-star rating of Conni! We truly appreciate your loyalty and continued support.
We're delighted to hear that you have used our products several times and found our range to be excellent and practical. It's fantastic to know that our delivery service has consistently met your expectations with its speed.
We sincerely value your trust in our brand, and we can't thank you enough for being such a loyal customer. We'll continue striving to provide you with top-notch products and a seamless shopping experience.
“My elderly father was very happy with the Conni underwear. Looks like normal underwear but has that added protection. He normally wears size medium, we purchased the large size which was the perfect fit. My dad said they were very comfortable.”
Thank you so much for taking the time to leave us a fantastic 5-star review, Theodora! We are thrilled to hear that your father is very happy with our Conni Mens Reusable Underwear.
We designed our underwear to strike a perfect balance between style and functionality, and it's wonderful to hear that your Dad loves the normal look and comfortable fit.
Hearing such positive feedback truly makes our day! So, thank you again, for taking the time to share your amazing feedback with us.
We are thrilled to hear that you have such a positive shopping experience with us Zachary. Thank you for taking the time to share your amazing review with us.
“The training pants are amazing, my daughter is ASD and toilet trainer has been difficult. She has outgrown majority of the supermarket products so it was awesome to find training pants that will fit her! They allow her to feel wet, without big puddles everywhere. Highly recommend!”
Your review has made our hearts sing, Leisha! We appreciate that the toilet-training journey can pose its challenges and our Kids Tackers are a remarkable toilet-training tool to help catch those little leaks along the way.
We are thrilled our Kids Tackers are working so well for you and your daughter. We greatly appreciate your amazing 5-star review and are very grateful for your recommendation.
“Hi We ordered 3 matt's. Great product, look great in our caravan and easy to clean. showed some friends and we are just about to order 7 more non slip mat's”
Wow, Brett! Thank you for such a great review and your continued loyalty to Conni. We are thrilled to hear that the mats have been such a great addition to your caravan and that you love the user-friendly features.
We are very grateful for your recommendation to your friends and look forward to spoiling you and your friends with more great service and products soon.
“Product is good but found staff did not know that GST should not be charged for NDIS Plan holders. He'd to send tax determination for them to read
Did not get issued Tax Invoice as requirered ATO. Reception staff were very helpful and nice.”
We appreciate your feedback, Mark. We take this topic very seriously. We are investigating further. However, all of our information now and for the past 20 years has been that most of our products are GST FREE, with the exception of a few, including floor mats. As promised, we'll certainly get back to you on this once we've gained further clarification.
