“While I can certainly attest to the quality of the shirts, I DID NOT appreciate being charged $14.05 for a "membership" I didnt agree to, NOR was it ANYWHERE in the advertising and the sakes receipt! It was done within seconds of tge original order so my bank was immediately notified of the FRAUD. They immediately stopped that payment and notified me. Imagine my surprise to find out it was your company. A phone number dialed and suroemrise again, it wasnt in Florida, it was in Coinjack, NC. I was told it was stabdard oractice for the "membership". To which I said, funny, "your ad says you're going out of business!" I told him this was fraud and Ive reported it.no more orders from me. Regardless of the quality. Theft is theft.”
Hey Jacquelyn,
I totally understand your frustration, and I appreciate you bringing this to our attention. Just to clarify, the $14.05 charge was not for a membership fee but for the Thank You Page Mystery Shirt offer that was added to your order at checkout. Our phone agent misspoke, and I sincerely apologize for the confusion.
If you didn’t mean to add that item, we’re happy to make things right. Let me know how you’d like to proceed, and we’ll get it sorted for you.
Best,
Free Spirited
Hi Christopher! 🎉 We're so glad to hear that you found great quality and selection with us! Thank you for sharing your experience and for taking advantage of the discount. We appreciate your support and can’t wait to see you back for more amazing finds! 😊💖
Hi Sharon! 🌟 We’re so thrilled you loved all the shirts! Thank you for your lovely feedback. Your support truly makes our day, and we can’t wait to share more awesome styles with you soon! 😊💖
Hi Timothy! 🌈 We're so glad to hear you love the tie-dyes! Thank you for your awesome feedback. Your support means everything to us, and we can't wait to see you rocking more vibrant styles soon! 😊💖
Hi Kathleen,
Thank you for reaching out and sharing your experience with us. I'm really sorry to hear that you didn't receive your T-shirt and I completely understand how disappointing that must be for you. Your satisfaction is really important to us.
Please reach out to our support team as soon as possible at support@shopfreespirited.com, and we will do our best to resolve this and ensure you receive your refund. We appreciate your patience and understanding.
Best,
Free Spirited
“Even at age 67, I love me some tie-dye! The free heart shirt got my attention, and the second one I bought is gorgeous! The prices are very reasonable, and shipping was fast! Great company!!”
Hi Marcia! 🌈 We're so excited to hear that you're loving the tie-dye, especially at 67! It's awesome that the free heart shirt caught your eye and that you've found another gorgeous piece. Thank you for your lovely feedback on our pricing and shipping speed. Your support means everything to us, and we can't wait to see you embrace more of our vibrant styles! 💖✨
Hi Laura! 🌟 We're so glad to hear that you loved your sweat and t-shirt! Thank you for taking the time to share your feedback. Your support means the world to us, and we hope you enjoy wearing them! Can't wait to see you back for more! 😊💕
“Both shirts I ordered are beautiful. They are perfectly sized. The sleeves and shoulders are spot on, which is rare for women's shirts based of a man's t-shirt style.”
Hi April! 🌟 We're so thrilled to hear that you're loving both of your shirts! It's fantastic to know the fit and style are on point for you. Your feedback truly means a lot to us, and we can't wait to see you in more of our designs in the future! 💖🙌
“The shirts I ordered are beautifully dyed and high quality. The website is easy to use, and the shipping is fast. I can't rate cutomer service, because I haven't had any problems. I definitely will be ordering again!”
Hi Ruth! 🌟 We’re so glad to hear that you’re enjoying your beautifully dyed shirts and that our website made your shopping experience easy. Thank you for the lovely feedback about our fast shipping! We really appreciate your support and can’t wait to have you back for more amazing pieces soon! 😊💖
“The T Shirt is nice , but not too happy with Customer Service. Have not responded to my emails about not receiving the Free shirt that was part of their Promo.”
Hi Denise, we're so sorry for the delay in responding! That’s definitely not the experience we want for our customers. We just reached out to make sure you get your free shirt, and we appreciate your patience. Thanks for your feedback—we’ll work on improving our response times!
Hi Nancy! 💖 We're overjoyed to hear that you loved wearing the heart shirt for Valentine's Day! Thank you so much for sharing your enthusiasm with us. Your support brightens our day, and we can't wait to see you in more of our designs soon! 🌟💕
“I’ve never had such a wonderful tie-dyes in my life! I hit the sale and got like 10 shirts a few months ago :-) the Valentine day tie-dye were so cute. They were on sale last week. I ordered them and they were at my doorstep in like three days! I’m so very pleased with your company!”
“The shirts were nice but they sign you up for a $25 a month subscription without telling you. They then have no formal pathway for canceling the subscription besides emailing their customer service. In my case, someone from their customer service confirmed the subscription was cancelled on 12/4/24. I came to find they charged me again on 1/4/25 and 2/4/25. I guess this explains how the shirts are so cheap. They simply hold onto your card information and continue charging you whether you canceled or not.”
Hi Mark,
We appreciate your feedback and are truly sorry for any frustration this caused. Our Free Spirited Insiders membership is an optional program that offers exclusive discounts, and we do our best to make it clear throughout the website. However, we understand that it’s possible to accidentally join since the offer appears in multiple places during checkout and on product pages.
We’re glad we could process your refund quickly, and we never want anyone to feel misled. If you ever need help. reach out to us at support@shopfreespirited.com—we’re happy to help. We truly appreciate you giving us a try and are sorry to see you go!
Best,
The Free Spirited Team
“Their customer service is horrendously bad to the point that I can only assume it’s run by an AI. I’ve reached out to them twice, first because one of the two items I ordered didn’t arrive. They weren’t willing to resend or even partially refund the item. I get it, the item was likely lost in transit and a small business can’t afford to be as generous on lost packages as Amazon, so I didn’t fight it.
The bigger issue I have with them is that they charge you $20 for a monthly subscription that they automatically add to your cart when you make a purchase. My order confirmation does have this monthly subscription and explicitly says it is FREE - not even a one-time discount, just free, and then they hit you with a $20 charge. Beyond shady.
I didn’t notice this the first month which is on me, but I contacted them to request a refund and their responses have been increasingly confusing and contradictory to what they’ve said previously. They explicitly said I had been refunded for both charges (despite previously saying that went against their policy) but I was only refunded for one. They also responded to me saying I was only charged twice, not three times, when I never said anything about being charged three times (hence my strong suspicion that the customer service is AI). The email they sent that response to was just a request for clarification where they didn’t answer my question at all.
Lastly, a LOT of the t-shirts on their website look identical to Colortone brand tie-dyes and even have the same names. If you want a tie-dye shirt, just buy from Colortone instead.”
Hi Kat,
We appreciate your feedback and are truly sorry for any frustration this caused. Our Free Spirited Insiders membership is an optional program that offers exclusive discounts, and we do our best to make it clear throughout the website. However, we understand that it’s possible to accidentally join since the offer appears in multiple places during checkout and on product pages.
We’re glad we could process your refund quickly, and we never want anyone to feel misled. If you ever need help. reach out to us at support@shopfreespirited.com—we’re happy to help. We truly appreciate you giving us a try and are sorry to see you go!
Best,
The Free Spirited Team
“They have forced to to file disputes 4 months in a row which has frozen my account. Each month I have to be issued a new CC because the charges are unauthorized. No human to connect with either. Be aware when dealing with this company. I would give 0 stars if I could.”
Hi Victoria,
I'm really sorry to hear about your experience. It’s concerning to learn about the issues with unauthorized charges and the challenges you've faced in resolving this. Your feedback is crucial, and I apologize for any frustration this has caused.
We understand how important it is to have clear communication, and we are currently working on improving our customer support options. Please reach out to us directly at support@shopfreespirited.com so we can assist you more effectively. Your satisfaction is important to us, and we want to make this right.
Best,
Free Spirited
“Ask them where their shirts are tied and dyed. I did and was told Dominican republic. They use clever wording like “American owned” and “ships from our Florida location” to make you think they’re made in the US. They run ads that make it sound like they’re going out of business due to inflation. No integrity.”
“I bought two shirts. The quality was terrible. Shirts were short and warped in shape. The tie dye designs were the ugliest and stupidest designs ever. The colors were all pastel-like. I sent them back. Never received credit for refund. And the fraudsters are trying to charge me a monthly subscription I never agreed to. DO NOT DO BUSINESS WITH THESE CROOKS.”
Hi Cheryl! 🌈 We're so glad to hear you love your new tie-dyed shirts! Thank you for sharing your joy with us. It's awesome that you found something special that fits your free-spirited vibe! We appreciate your support and can’t wait to see you flaunt more of our designs! ✌️💖
“The product is terrific
I wanted one order, received two orders plus more to come and everything is Medium?
No way. I’m an XL! I ordered S, M, L & XL
The Hoodie in the first order was XL
Anyway Thanks”
Hi Kevin,
Thanks for your review and for sharing your experience! I'm glad to hear you love the product, but I’m truly sorry for the mix-up with your order and the sizing issues. That’s definitely not what we aim for, and I understand how confusing that must be.
If there’s anything we can do to help fix this, please don’t hesitate to reach out! We appreciate your support and hope to provide a better experience next time.
Best,
Free Spirited
