“Good experience but my initial order with ShoutFactory.com was marred by its old ordering system. Now the system is more improved. However, it could be more seamless like Amazon.com. But great discounts on many of the titles during sale periods, though.”
“I have been ordering from Shout Factory since they began their horror/cult film label, Scream Factory. I am an avid horror film collector and it brings me so much joy to see many classic films get the collector's treatment they deserve. They always do a fantastic job with their releases, normally giving older films a much needed HD upgrade, going above and beyond to get new features for beloved films, and giving fans the option to use new custom collectible art or the original theatrical art. I always order direct from Shout so I can expand my collection of posters on my walls. I have never had any issues ordering from Shout. They have adopted a few different methods of purchasing throughout the years although it seems they have settled now with the current system. If I had any complaints, it would be the cost of shipping. However, this does not feel valid enough to lower my rating as my orders are ALWAYS received within days of being shipped, and I often place one large order each time so I can save on buying multiple preorders. All in all, I will continue being a loyal Shout customer as long as they keep delivering such awesome quality products and service!”
“For a collector like me, a site like this is a Godsend. Special offers, collectible blu rays AND cool posters and magnets are just scratching the surface. Plus they're remastering a releasing some movies and shows from my past, and I absolutely love them for it. Rock on!”
“I wish they would just put out blue-ray/dvd combos. Too many movies available only in blue-ray. The art work is just a matter of taste I would like to see different artists.”
“Every order I've placed through Shout Factory has always been great. Shipping time is always good and any issues that have arisen have been met with excellent customer service.”
“I have a few dvd's that I WISH I bought from SHOUT! Did not know you could buy from them. There are so many DVD'S I saw in a catalogue I got to day that are put out by SHOUT! The worse thing is I live on a very small disabilty check, and have to save up.
And I would like at ask them to look in to a old ABC comedy that only lasted one season, was high in the ratings, But ABC wateded so long to renew, some of the cast jump ship, one was Joel Higgins that went to SILVER SPOONS. But SHOUT! The show I was you would look in to is
BEST OF THE WEST.....very funny. IF you can see the pilot, that was used for episode one..you will see.
Thanks
A new customer when I have the extra money to buy.
And look in to a move called SPIKE OF BENSONHURST
I”
“Some of the movies I ordered were on back order but their Customer Service department got right back to me when I emailed them and gave me an update. The order showed up in a cool box and the products looked great.”
“Been waiting a month and a half for an order and they won't respond when I contact about it now. This company usually gets great feedback so I'm wondering why I'm getting poor service and definitely feel ripped off and disappointed”
“I have been researching Tokusatsu for the past 6 years... I'm thankful you brought Super Sentai to America which im planning on to buy box all Super Sentai sets you released .... My only trouble is why no Kamen rider released in America. If you do start to release Kamen rider start with Kamen Rider Kuuga (2000). I admit I like Heisei era (1989- current) more than Showa era 1946-1989). I admit I'm a sucker for for form changes.”
“I placed an order a month ago, and to date I've only received 1 of the 6 movies I ordered. And to make matters worse, no Shout Factory representatives will respond to my e-mails. I'm never buying from this site again, and I'm warning all my friends not to do so either.”
“I've only bought a few things from Shout! Factory (Zyuranger, Power Rangers 8-12, all 4 volumes of Beetleborgs, both Digimon tri. releases, Transformers Japanese Collection, Megaranger and Fargo along with some stuff for my dad to give at christmas) and the stuff comes fast, usually a couple days around the release date or within the week if not a pre-order, and I've had no problem with stuff arriving broken or defective. Plan on staying a loyal customer in the future and will try to dip my toes into the Scream Factory terrain, but only after getting the stuff I love from my childhood.”
