Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Quick delivery. All good”

Helpful Report

Posted 2 years ago

“The size 14 shoes were closer to an 11.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. Unfortunately, all brands and styles can vary slightly with their sizing and the sizing is set by the manufacturer. We are happy for the item to be returned back to us for a refund, unfortunately the UK 14 is the largest we stock in this style. Please do let us know if you need any further assistance and once again, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Quick delivery no problems”

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Posted 2 years ago

“As I have not worn the boots SD yet but they are a very good looking boot and very stylish”

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Posted 2 years ago

“So comfy makes our walks much nicer warm and comfortable dry feet no slipping.”

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Posted 2 years ago

“So comfy makes our walks much nicer warm and comfortable dry feet no slipping.”

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Posted 2 years ago

“Sadly had to send these back as I had ordered grey, but when the boots arrived they were black.”

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Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear this, I have looked into this further and can confirm we did send the correct pair as per your order. The Gabor LOURDES Ladies Chelsea Boots are classed as Grey by the manufacturer, we only stock this pair in Cognac or Grey, our product catalogue does not have Black. Sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“1st time ordering from Shuperb and excellent service kept informed and speedy delivery”

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Posted 2 years ago

“excellent products and service, I could not recommend them more highly.”

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Posted 2 years ago

“Brilliant does the job perfectly”

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Posted 2 years ago

“Delighted with my boots and the delivery service was second to none. Excellent”

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Posted 2 years ago

“After a lot less of research. I found this super company. The item I purchased was a good discounted price and great delivery.”

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Posted 2 years ago

“I bought doc martens and had to send them back because they were too tight and couldn’t stretch them. So it was with trepidation that I bought these instead. They are lovely to look at and fit very comfortably. I am looking and buying some more in a different colour. Couldn’t be more pleased.”

Helpful Report

Posted 2 years ago

“Great price boots and love them but fit wasn’t right for me. Feel a little stung on the postage plus paying for a return label. My boots took a long time to be registered as returned after 2 weeks and Shuperb saying I need a tracking number which isn’t issues with return label 🤦🏻‍♀️all needed well with a refund but took longer than I’d hoped”

Helpful Report

Posted 2 years ago

Dear Aimee, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and will process your refund as quickly as possible including the returns label. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I returned boots and I still haven’t received refund”

Helpful Report

Posted 2 years ago

Dear Althea, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer. I can confirm we have received the return and will process the refund promptly. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Excellent customer service and very speedy delivery of a lovely pair of boots!”

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Posted 2 years ago

“Very good everything ,from ordering to delivery spot on .Thank you”

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Posted 2 years ago

“Purchased these as they were advertised as wide fit. Unfortunately they were not wide fit and had to return. I have not had confirmation of receipt of return nor a refund.”

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Posted 2 years ago

Dear Sandra, Thank you for the review and I am sorry the pair did not fit as expected, we have since received the return and will process your refund as quickly as possible. We will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Perfect!! Ordered for my grandaughter, and she loves them. Comfortable and good fit, fast delivery too!”

Helpful Report

Posted 2 years ago

“I ordered a pair of school shoes for my granddaughter on 18th Dec. Shoes arrived soon after but found a random pair of patent shoes in the box...expected GEOX PLIE girls leather brogue school shoes. After a few emails the shoes were returned (postage paid by Shuperb) for replacement. Shuperb emailed on the 19th Jan (two weeks after posting) to say the shoes had been received...I was worried that they were lost. Still waiting for them to say the replacement shoes are on their way to us. If the box had been checked in December before despatch - then we'd have the correct shoes and not such a l-o-n-g wait for much needed school shoes.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry you received a different pair, we have since sent a replacement which you are returning to exchange for a larger size. We are very thorough with quality control but it appears this was missed when dispatched so I am sorry for the delay. I have emailed you with instructions on how you can return the pair to exchange, we will cover the cost of the return via the use of our returns label. Please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

Shuperb is rated 4.7 based on 17,699 reviews