Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really sorry but I don't think I'll be buying these again or anything else. See photo?”

Helpful Report

Posted 1 year ago

Dear Marjorie, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email and we will be more than happy to help with any after sales care you may need? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Probably the best company I’ve dealt with especially too when having to return an item. They were so helpful and the return process so simple. Highly recommended!”

Helpful Report

Posted 1 year ago

“Excellent and fast delivery, I will certainly buy from you! My husband loves his Sketcher Boots 🥾 I would love to share a picture with you, but he wears them for work! Thank you”

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Posted 1 year ago

“Very good service,delivered when expected.Very happy with boots and good price.”

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Posted 1 year ago

“Excellent seller , good sales would use again”

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Posted 1 year ago

“Fabulous trainers”

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Posted 1 year ago

“Lovely shoes with a good prompt value for money service.”

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Posted 1 year ago

“Purchased a pair of boots a year ago then purchased another pair 2 weeks ago of the same size but they are half a size smaller. They will not accept a return / refund as they altered the heel size at my request which I paid for. So I now have a £200 pair of boots that don’t fit me so I’m seeking legal action. Avoid this company, they are very quick to take your money but when problems arise they do not take ownership and nothing is stated in their terms regarding size differences so they are in breech of consumer rights.”

Helpful Report

Posted 1 year ago

Dear Shafique, Thank you for the review and I am sorry to hear you are displeased, if I may, I would like to clarify some of the points you have raised. The pair you purchased was customised at your request for an additional fee, before taking any payment from you we did specify via email and on the telephone that this item is not eligible to be returned. When we customise an item as requested by the customer, we are essentially changing this item for you from the standard way it has been manufactured, you were made aware of the conditions of the sale and decided to proceed. Your previous order in 2022 was for the Valente pair, this is a different design and all styles can vary in their fitting, we cannot guarantee an item will fit and it is very much dependent on your own feet, this is not a manufacturing fault with the pair and very much a fitting issue. I am sorry that the pair did not fit as expected but in no way have we breached any Consumer Rights, once again, apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 1 year ago

“Great service and prices from Shuperb! I bought some Hush Puppies boots which arrived very quickly - I'll definitely use this company again.”

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Posted 1 year ago

“So comfortable, love them”

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Posted 1 year ago

“Excellent boots, good price, great service and quick delivery”

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Posted 1 year ago

“Very pleased with the navy court shoes from Shuperb. Reasonably priced and comfortable. Quick delivery too.”

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Posted 1 year ago

“Great customer service and prompt delivery !”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Got the shoes I wanted in 2 days. Easy.”

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Posted 1 year ago

“I bought these boots as a gift for my sister and she just loves them so much.Great boot and good quality”

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Posted 1 year ago

“Service good, shoes very good except made to continental sizes so English not quite right. Usually take 10 English but need 9 from this manufacturer.”

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Posted 1 year ago

“Great service 👏”

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Posted 1 year ago

“I’m very happy with the product and the quick delivery. I have problems finding pretty shoes as I have bunions but these are really nice and don’t show my feet whilst looking stylish.”

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Posted 1 year ago

“Superb service and food quality shoes.”

Helpful Report

Posted 1 year ago

Shuperb is rated 4.7 based on 17,699 reviews