Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes that arrived were very poor quality, bad stitching and pin holes in shoes badly punched. Contacted Customer Services and Had a no quibble refund. Would purchase again but would hope the quality is better!!”

Helpful Report

Posted 9 years ago

“Received silk instead of white patent but delivery was quite quick”

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Posted 9 years ago

“The shoes are great - Birkenstocks so you know what you're getting! BUT I ordered a size 6/39 and a size 36 turned up! Good that returns are free & the right size did turn up a few days later - so happy in the end!”

Helpful Report

Posted 9 years ago

“Not very pointed. Was a bit disappointed with them ! Good quality and nicely made tho”

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Posted 9 years ago

“Ordered 2 pairs of Black desert boots but the actual colour was at best Charcoal. A totally different colour to the advertised Black.”

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Posted 9 years ago

“received the trainers, just the colour i wanted, nice and comfortable. but didnt notice at the back of the trainer. there were three rows of material, and on the other trainer four rows. instantly you realised they were odd, but having said that, when my trousers hung over them slightly you couldnt see the fault.”

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Posted 9 years ago

“Great shoes when they arrived delivery and communication terrible”

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Posted 9 years ago

“I've usually been pleased with the service from Shuperb but this time I ordered a size 39 and received a 38, they are a little tight but hoping they will give a bit.”

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Posted 9 years ago

“The shoes were of excellent quality but sadly I had to return them because of the narrow width. Waiting for refund. However I would definitely consider buying from Shuperb again.”

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Posted 9 years ago

“boots were nice, then wore them twice and the material started to peel off, sent back. and when ordering when u go to pay they add on vat.....”

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Posted 9 years ago

“Prompt delivery. However the shoes were poor quality, leather was already creased down the side of the shoe, dent in the sole”

Helpful Report

Posted 9 years ago

“Euroleathers Mens Hennesy Two Way Shoe Stretcher - bought the large size expecting it to fit but no. Needed the medium size. They supply a size chart but that does not show which sizes each of the shoe stretchers fit into. The shoe stretchers are fine. The assistance on the web site is poor.”

Helpful Report

Posted 9 years ago

“Ive currently put the review as normal as i haven't received the boots i ordered yet. I was given up to a 4 week wait as they were out of stock, but the money was taken out of my account when i placed the order. Slightly annoying as i have since found the boots in stock elswhere but cant buy. However, they did inform me prior to purchase that it would be up to a 4 week wait so i will update the review when the boots arrive.”

Helpful Report

Posted 9 years ago

“Have used Shuperb before and been happy with product and price. However, I do not like the returns policy. Asking for a fiver in the box in order to use the returns label is not on. Used cheaper Royal mail option. Not refunded the original postage on returned item. So I'm about £7 down. So maybe you can say it's my fault for choosing something that didn't look as good in the flesh and why should Shuperb foot the bill? Goodwill - that's why. Afraid I won't be using them again.”

Helpful Report

Posted 9 years ago

“I had to chase for my order as to when they would ideally be picked and delivered as I received no information on this on my email confirmation upon purchasing. When I telephoned Shuberp I was informed that they had closed for Xmas hence the delay in any email and delivery confirmations and I was told that it was the first week they had come back to the office. In addition to the above my confirmation order email did not give me a customer service telephone number to contact so I had to search this online and find a telephone number to track my order. I paid through PayPal and it was very confusing that a different company name came up when my payment confirmation was confirmed, which worried me slightly thinking it may not be a genuine site. When the boots finally arrived all was normal however the boots did not have the DR Marten print on them on the top part of the boot imprinted on the leather as they were displayed in the picture online. Because the display item online looked the way it did that it was my daughter ordered them from your company thinking that this is what they would like when they arrived otherwise she would have ordered them from somewhere else. She was disappointed when the boots arrived that it did not show the DR Marten imprint at the top of the leather boot.”

Helpful Report

Posted 9 years ago

“Website was good to work around, I was quoted delivery on 2nd January ( I appreciate a bad time to order) but did not arrive until 7th Jan and I needed them for school so they have been returned. Also expensive on delivery and return”

Helpful Report

Posted 9 years ago

“Great customer service when phoned about some boots I ordered to be collected from Argos. After Argos returned them to the store without notifying me(or letting me know they only keep items for 7 days) a phonecall sorted out a new pair which were delivered in 2 days. Unfortunately I still have not received my refund which was promised by yesterday after the returned boots had been received by the store. Disappointed!”

Helpful Report

Posted 9 years ago

“No problems”

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Posted 9 years ago

“Sorry but ordered usual shoe sizes and these garden shoes are too large so have to go back.”

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Posted 10 years ago

“Sorry shoes were too narrow and was offended by the £5.00 I will lose off my original payment.”

Helpful Report

Posted 10 years ago

Hi Jennie, I am sorry you had to return the shoes for a refund. The £5 charge is deducted for the use of the return label. If you did not receive a £5 voucher of your next purchase please do get in touch and we will issue you a £5 credit note. Terms and conditions do apply. Kind regards Dhru Shuperb.co.uk

Posted 10 years ago

Shuperb is rated 4.7 based on 17,698 reviews