Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes are a lovely quality, but the returns policy isn’t very clear and I had to pay extra to return shoes that didn’t fit well. It wasn’t clear that the £1 easy return had to be purchased in advance (when there may be no need to return the shoes). I felt a bit scammed, to be honest. I paid £5 and got nothing worthwhile in return. This isn’t sustainable as a way of shopping for shoes, in my opinion. I won’t be buying online from Shuperb in the future.”

Helpful Report

Posted 3 years ago

Dear Dan, Thank you for the review and I am sorry to hear you did not have the best experience. Whilst we do offer free standard delivery on orders over £10 to Mainland UK, we currently do not offer free returns and therefore offer every customer the option to purchase a prepaid returns label with their order to make returns easy. This is clarified in our Terms and Conditions, I am sorry if you feel this was not clear enough. It is something we continuously monitor and do appreciate your feedback. We are also always happy to help with any queries you may have before placing any order, you can contact us via Telephone, Email or WhatsApp. We will confirm receipt of the parcel once we receive the return and once again please accept my sincerest apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“After a week or so one of the elastic shows signs of distress. My previous pair lasted over 18months, they just wore out justifyably.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for the review and I am sorry to hear this. I have tried to call you today to discuss the matter, but you were not available. Please get in touch with us on cs@shuperb.co.uk quoting your order reference number or give us a call on 0116 326 06 05. We will be happy to look into this for you and help in any way we can, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

“Unfortunately not comfortable but I do have a high instep. I've had to return them”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for the review and I am sorry to hear that the item has not fit, as you had expected. I can see you have since returned these and have been issued a refund. Please do accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

“Go elsewhere! Very slow to arrive and product disappointing”

Helpful Report

Posted 4 years ago

Dear Karen Thank you for the review and I am sorry to hear you are displeased with the experience you have had. If I may, I would just like to briefly explain that the boots were a pre-order item when you placed the order hence why the delivery was later than expected. We did specify this on the listing and again in your order confirmation email. Please do accept my sincerest apologies for any inconvenience caused and feel free to get in touch with us if you wish to speak to someone in regards to your purchase. Kindest Regards, Sonal.

Posted 4 years ago

“Ordered Size 10, Sent Size 9.5”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for the review and I am sorry to hear that. I have looked into this for you and can confirm we have sent you the correct size as per the order you placed. Please do get in touch if you wish to discuss this further and we will be happy to answer any queries you may have. Kindest Regards, Sonal.

Posted 4 years ago

“Sent wrong size Slow response, initially just a return label Then an apology but instructing me to use the original packaging, which is clearly not possible due to it having to be cut. Also nothing about getting the correct size to me.”

Helpful Report

Posted 4 years ago

Hi Keith Thank you for the message and the review, I am sorry to hear you have not has the best experience with us. I can confirm we have received the trainers back and have since spoken to you in regards to sending out a replacement. We are in the process of getting this dispatched and it shall be with you shortly. Please do accept my sincerest apologies for any inconvenience caused and feel free to get in touch if we can help with anything else. Kindest Regards, Sonal.

Posted 4 years ago

“Not sure who Shuperb is.”

Helpful Report

Posted 4 years ago

Dear Customer Thank you for the review, we are an online shoe retailer. You recently purchased a pair of Skechers ON-THE-GO JOY via our eBay store. We do hope you were pleased with your purchase and feel free to get in touch with us if there is anything we can help you with. Kindest Regards, Sonal.

Posted 4 years ago

“Sent item back due to wrong size being sent and item not suiting me.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for the review and I am sincerely sorry you were sent a different size to what you had ordered, whilst this is a rare occurrence, we do appreciate you getting in touch to let us know and your cooperation on this matter. We have since issued you with a refund and can only sincerely apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

“I returned the item within 1 day forna smaller size...was told unable to send out as policy says we need to refund first then you can re-order! Still not received refund and no shoes?”

Helpful Report

Posted 4 years ago

Dear Sean, Thank you for the review, if I may I would briefly like to explain the situation. You contacted us to exchange the item but as this was purchased on sale we were unable to accommodate the request as specified in our Terms and Conditions on the website. We therefore suggested you return the item back for a refund and place a new order. I am sorry for any inconvenience this may have caused. Kindest Regards, Sonal.

Posted 4 years ago

“Thank You so much for Everything. I am yet to receive delivery if my order. I would also ask if it's shipment to other countries, to maybe lower the price slightly, I have been charged half of the total payed to by customs in my country”

Helpful Report

Posted 4 years ago

Dear France, Thank you for the review, I can see this was delivered to you within the estimated delivery time. Unfortunately, we have no influence over these charges and these are set by the courier companies. We do specify the shipping costs at checkout so you are aware of how much the delivery will cost. I am sorry we cannot help any further on this, please do accept my apologies for any inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

“Not as nice as on picture. Old lady boots”

Helpful Report

Posted 4 years ago

“The item took 14 days to arrive and when it did the box was completely trashed, luckily the boots I ordered were fine.”

Helpful Report

Posted 4 years ago

“SHU986862 cant comment at the moment as I still haven't received my order.”

Helpful Report

Posted 4 years ago

Hi Sharon Thank you for the review and I am so sorry you have not received the order as of yet. Please contact us via email on cs@shuperb.co.uk quoting your order reference or give us a call on 0116 326 0605, our lines are open Monday to Friday between 10am and 4pm. We will be happy to look into this for you and help in any way we can. Kindest Regards, Sonal.

Posted 4 years ago

“Shoes arrived with damage to the leather.”

Helpful Report

Posted 4 years ago

Dear Pinder Thank you for the review and firstly let me sincerely apologise for the inconvenience caused and the experience you have had with us. Although this is a rare occurrence, sometimes this can happen but we always strive to resolve the situation for our customers. We have since issued you with a full refund for your order and once again please accept our sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

“Haven't even received my items yet”

Helpful Report

Posted 4 years ago

“So I have bought several DM boots from various stores, but this time was having difficulty finding them in my local store, so used Shuperb. The boots I have received are definitely genuine DM boots, but the pair supplied are defective and definitely have not passed DM quality control. So I am confused how Shuperb has being able to sell them. The defective is cosmetic, on the left boot the upper has been glued out of position to the sole as the sole is distorted. They are for work and I can't be bothered to return. The shoe in question did not have any packing paper inside it like the right one. I could tell it had been examined, but it still seems it been offered for sale. I feel I have been slightly conned and that Shuperb are buying seconds and offering them as perfect quality. As I say the defect would definitely have been picked up at the quality control stage at manufacture. I will not use Shuperb again. Extremely disappointed.”

Helpful Report

Posted 5 years ago

“I accidentally clicked on the wrong style of shoes in the drop-down list on eBay. I requested a cancellation TEN SECONDS after the order went through. Next day they shipped the shoes then wrote saying - sorry, they couldn't cancel the order because I'd tried to cancel it on a Sunday when no one was 'in the office'. Very poor service!”

Helpful Report

Posted 5 years ago

Hi Rob, I'm sorry that we weren't able to cancel your order for you. We respond to messages as quickly as we can, but we can't always guarantee that we'll catch a cancellation request in time before the order is dispatched. We always recommend to give us a call if you have an urgent query such as a cancellation request. We'll be more than happy to provide a full refund for your order upon receipt of the item back. Kind regards, James.

Posted 5 years ago

“Terrible returns policy. Had to return at my cost. Wait for a refund then re order. Could not exchange even though in same town. Overall cost me £8.90 to return so no savings at all 812542shu”

Helpful Report

Posted 5 years ago

“I wanted to order a pair of men's cuban heel boots and saw some I liked on the website. In one colour the style was described as having a 2.5 inch heel but in a different colour the heel was said to be 3 inches. I queried this with Shuperb as it seemed unlikely the the style had varying heel heights. I was told that the website had accurate measurements. I therefore ordered the style in black, which was described as having a 3 inch heel. They arrived but had a 2.5 inch heel. Very disappointing bearing in mind that I had queried the description with the company. Will be very wary of ordering again or relying on what customer services tell customers.”

Helpful Report

Posted 5 years ago

“Received the wrong boots,the boots I ordered black leather brouges,which looked really nice,,were replaced by brown heeled,suede??Was put off re-ordering,very disappointed.”

Helpful Report

Posted 5 years ago

Shuperb is rated 4.7 based on 17,700 reviews