Shuperb Reviews

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

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Returns

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Customer Service

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About Shuperb:

Independent online shoe store well stocked with some of the best known global shoe brands. Super fast delivery and second to none customer service.

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

How is Shuperb returns process?

Helpful Report

(9 months ago)

Greater than 70% of reviewers feedback is Shuperb returns process is easy.

Helpful Report

(9 months ago)

50.00%

Industry Average

“ Awful quality slippers awful returns process, returned my slippers i bought for my partner they received them 6 days ago and i still havrnt had confirmation not only this but inhad to pay for delivery to return rubbish merchandise never dealt with such a shambles of a company in my 35 years of life avoid at all cost dont waste your money at all please dont fall for there rubbish product. ”

- William wadsworth

“ Very poor customer services. Received a pair of boots which had clearly been very tried on by a previous customer, and even included their packing slip showing all their personal information. Shuperb requested multiple photos but it’s still costing me to return the worn boots as they won’t provide a returns label. Shop elsewhere! ”

- Charlotte Coles

“ Terrible, I bought 2 pairs of hush puppies. 1 pair had one shoe smaller than the other and the other pair were both far too small and the stitching was faulty going off the edge of the shoe. I’ve parcelled up ready to return and waiting to get a label printed as don’t own a printer, disappointed you have to pay for returns - even though both pairs are faulty. ”

- Anonymous

Shuperb Reviews

Returns - Average