“This is a Chinese company it is a sham, they don’t interpret English well, and they do not care after you have made your order. The quality of the goods sold is very good, but God help you if you need an exchange issue. As the Vietnamese used to say “We no bic”. Which is English for screw you.”
“Beware with this company. They claim that their products are silk but seems not real silk. Second be ready to spend long time with customer care who runs under fake names "amiee" and "Nina". They won't give you your money back. They will keep asking non-related things like tracking number, look for alternate product blah blah ...
I ordered one product from them and returned due to size issue. Its been 2 months and I am still answering their nonsense questions. No money back yet.
BEWARE !!! Do not but from them. It looks like a faceless china company ripping off money. Their return location in USA is also a drop box and not real office.
its a scam ...”
“Tried to exchange purchase for a larger size. Either customer service does not understand English or they are Crooks. The 60 day refund is not working well either. Since I could not work out an exchange. I tried to have them credit my money back and I would mail them the product back and reorder a larger size that is not working out well either. Customer service said I could pay them extra money, to a PayPal account and they would make an attempt. You cannot pay PayPal without an invoice or product number.”
“They sent over the wrong size and refuse to admit they messed up and won’t fix the mistake. According to there logic , a large in Asian is a small on American. I ordered 2 sets , both small. One set came small as ordered. Good, as if should. They other was tagged large. If we’re based on that logic BOTH my items should be tagged the same. Not the case. The small fits as expected and the large is large. They refuse to admit someone messed up and send the wrong item.”
“I ordered a set of sheets for a Christmas gift. I paid extra for shipping to be sure I got them before Christmas.
The company assured me that they would be delivered by the 22nd. The delivery company said they would be delivered by end of day the 27th.
That deadline came and went - and still no product!!!
So, as of now I paid $206. For absolutely nothing except frustration.
I have asked for a full refund! They should pay me back plus 25% for the aggravation.”
“No happy I brought a coat for £100 the packageing was all ripped the coat was unfreading as soon as I got it I’ve ever brought T-shirt before and they been fine won’t but from here again”
“Ok. Here it it is. My one and only Daughter’s Bridal Shower was August 29th. I ordered an outfit at a cost of $329. They were late in Delivery (over 3 weeks), a, failing supply chain from China. Worried, I then spent $845, ordering another trousseau outfit from Natori to get it in time for the Party and Guess what? It arrived within 3 Days!! I went through the process of back and forth, requesting reimbursement with SilkSilky, for over 2 months. All they kept submitting was the Tracking Number, which was the first the first thing I checked. Never signed for, but perhaps delivered. This has been VERY STRESSFUL. Be very wary of NINA and AIMEE, their very WEAK Customer service GROUP. They continually send in my ASK the Tracking #, which I had but NEVER SIGNED FOR The Produce. Finally, my last Communication with Nina, she proposed us sharing the cost for this debacle. Asked for $117, if I would submit my PayPal Account Number, pass word and she would pass it on to to Staff to facilite the reimbursement !😳 I kid you not. Needless to say, I wanted NO Part of this. Lost my $, but learned a Lesson, not do business in a supply chain that includes China. Always late and always Dissappointing. This Company seems to j Peace☮️”
“BEWARE!!!! this company has a non-existent return policy. I spent $150.00 on some silk pajamas that run really small.. I've been requesting a return label for two weeks. They have stalled me with all sorts of requests that have nothing to do with my return. Do not buy anything from this company.”
“Joke of a company data protection act there not really care. I have been asking for Months! To remove me from you sales emails I was told DONE but its lies I'm STILL recovering stuff. I have unsubscribe months and month ago. But this more still getting your rubbish email. Sort it out! Or I'm going to the ICO”
“Would give 0 stars, I don’t know what happened to this company a few years ago it was great then all of a sudden, my order was out of stock, refund but ain’t got my money, terrible customer service.”
“Ich empfehle nicht! Ich habe zwei Wochen auf mein Paket gewartet und nicht die gesamte Bestellung erhalten. Rückerstattung auf Rechnung und Rabatt ... Keine Erklärung. Nach zwei Wochen des Wartens blieb ich ohne Geschenk für jemanden. Ich empfehle es nicht sehr.”
“I ordered my stuffs for 85gbp and they have never sent it to me...I keep writing them but they dont respond to any of my email. SCAM! Dont trust them!”
“Absolutely shocking customer service. No order no update but have taken my money. Have called and emails numerous times, not had one call or email back. I want my money back!!! Shocking company!!”
“I would like to give no stars but no choice I have to give a star. I have been ordered 2 jackets on Boxing Day because of 60% of the sale price. They updated on 31/12/20 item is dispatched so I’m eagerly waiting for my items but on 5/01/21 they refund 1 jacket money and they send said that the stock is out of order.they updated that the items is dispatched on 31/12/20 and after 5 days they said the item is out of order. When I contact LAYLA and her response is unfair. I’m totally disappointed about your service🤬”
