Silipint Reviews

Name: Silipint
Address: 1001 SW Emkay Drive, Suite 120, Bend, Oregon
Rating: 4.80

4.8 Rating 478 Reviews

95 %

of reviewers recommend Silipint

4.8

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

866-935-4831

Email:

silipintmarketing@gmail.com

Location:

1001 SW Emkay Drive, Suite 120,
Bend
Oregon
97702

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we originally ordered all of our cups for the house we were very pleased. We ordered a few lids for the pint glasses. The lids available were the original lid that fits inside the pint glass. They were on sale for $.75. We used these lids so much, for to-go coffee, prepping smoothies for the freezer, etc., so we decided to buy some more. They no longer make those lids and the new ones are terrible. They leak slightly around the edge (I've never had a leak with the old ones), and the stopper/ little piece you pop in to close the drinking hole doesn't work at all. They also look super bulky on top of the cup. Between the lids not working correctly and the fact they are now $6.95 + tax + their shipping costs, we are super disappointed.”

Helpful Report

“My family and I have loved Silipint products for a few years now. We always "fight" over the few cups that we have picked up in gift shops on trips. Imagine my surprise when I happen upon the slipint website and see that there is an 80% off sale!!! I literally wanted to buy EVERYTHING but I refrained lol! I check out my order and set my laptop down. when checking my emails a little later I noticed I had not received the 80% discount but only received 50%. I called in but no one answered, understandable seeing as it was new years day, no big deal. I came to this site just to do some research on customer service with Silipint and I cannot lie a few of the reviews had me a little worried. Next day gets here and I call in and a super sweet lady named Joy (I think) answered the phone. I explained what happened and without any hesitation she went above and beyond to make things right! I am so happy with my purchase but more than that I am ELATED with the quality of service I received! SILIPINT HAS A LIFETIME CUSTOMER IN ME!”

Helpful Report

“I wouldn’t buy a mystery box again, $70 lesson learned. I bought 2 and it was 90% lids and straws literally just loose thrown in. In 1 box I got 17 straws and the other 11 (a few were tucked in cups so didn’t count those these were just the loose straws). I got a few cups in each all random no matching and a shot glass in each but was extremely underwhelmed. I only have food storage containers and bowls from them which I LOVE and was hoping for at least 1 “good” item per box fully expecting past season/sale items but I got a cup or 2 that am positive was some custom orders that were returned. I have 10+ lids for cups I don’t have since most of the cups I got came with a lid too. Don’t waste your money and just buy things you want with a discount code. Out of the boxes I will be keeping some straws, and a few cups but everything else will be given away to family or donated. Of course the products are good quality like all silipint but 100% not worth it. I wish I had only ordered one so it wasn’t such an expensive lesson. I guess if I had tons of cups from them already then a bunch of extra lids/straws would be nice but I don’t. This was 100% my mistake for ordering these mystery boxes and not their fault for just trying to get rid of stuff and still make money. I will still order stuff from them, I already placed a Black Friday sale order of more containers in aurora because they are so pretty even after these boxes.”

Helpful Report

“I really enjoy my silipint collection. They are amazingly easy to clean, and easy to tell if cleaned. I don't own too many things much more durable than my tumblers and bowls. I also purchased a pint glass with a custom picture on it and I love it! I will be adding more custom pints to my collection, my daughters, my pets.”

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“Amazing customer service. They missed an item in my box and I asked if they still had it or out of stock and they had it apologized and and got it made right within a matter of minutes”

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“We love Silipint cups! I have bought Silipint cups for my whole family and just received an order for more that will be part of their Christmas presents. I ordered a Winter Icicle cup and received a plain light blue one. I called to let them know and the customer rep Joy was very quick to resolve and kind. She gave me credit for the one I did not receive and told me to keep the one that was sent instead. GREAT CUSTOMER SERVICE! I highly recommend their products.”

Helpful Report

“I haven’t bought anything yet but after reading all of the marvelous reviews on how much people love what they have purchased, I will be making purchases in the near future, can’t wait to be a lifer!! EXCITED to have quality dishes Etc….”

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“Bought one at my favorite micro brewery, the cup is a great idea but man it has a terrible smell and ruins the taste of my beer”

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“I am so disappointed in this company’s customer service. I have tried to reach out to the sales rep by the name of “Oz” and was great getting my logo done ( which I already had it file ready for him🤦🏼‍♀️ but, when I called back after seeing the proof to place the order he never answered the phone for 3 solid weeks. When I sent a text... he responds text me and still never answers. This is ridiculous! Called someone else named Mike from customer service and left a message and he nor Katie never returned my call from leaving those two 4 messages plus the million I have left OZ. Needless to say they have the LOGO proof ready and won’t take an order. NOT worth the headache. 🤷‍♀️👎🏻 Don’t waste your time and Energy with these people.”

Helpful Report

“I love, love these tumblers. The first one I got was at a brewery in Charleston, SC. I use it everyday to take coffee to work and can microwave in it to warm it. I went back to Charleston to visit and bought another one at the same brewery, they enhanced the logo on it. I went on the website to buy a lid and bought another cup and two lids. Now I have three, all with tops. I use them everyday. Absolutely love them.”

Helpful Report

“I have been trying to order for about a month now and still no order. I got transferred to someone named OZ. He responded once and then left me hanging. My tournament is 2 weeks away and I still have no order. Horrible customer service.”

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“I ordered the 22oz. Bomber Hippie Hop glass with a frosted cap. The ordering was easy and my glass came within a week. Problem was it was a clear frosted glass and not the tie dyed that I ordered. Direct messaged the company and they made it right, shipping my Hippie Hop and giving me the frosted clear glass as an apology. Wow! Now that is customer service! Love the size and the way the glass feels. I definitely will order more. Thank you Silipint!”

Helpful Report

“I recently purchased cups of all sort and bowls. I really love the colors, the simplicity of being able to use them anywhere (microwave, freezer, dishwasher safe, etc). My kids love these cups and bowls. I gave this a four star review due to the shipping time. It took about 3 weeks for me to receive my order.”

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“We Love our Silipint. Easy to clean and no odor. I bought my two year old grandson one and he loves it.”

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“We love our silipint cups! They are my go to gifts for kids all the way up to adults. And what a great conversation starter! They are sturdy and have proven to be great quality.”

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“Love these cups. The lids are easy to get on and off for those with arthritis! Easy to hold on to. They are durable. Great for home, travel, pool time! Absolutely love them!!!!”

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“Sturdier than I expected. I really like them, also I appreciated the free gifts!”

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“Alex D did an amazing job responding to our product concerns. Our issue was that we had a brand new lid, which split at the straw hole. After a quick email with a few photos, we received a "better" lid (XL) that is perfect. Our daughter is super happy with her new cup and lid. Thanks again Alex!”

Helpful Report

“I made several purchases of Silipint products. I received a bowl with a 'dirty mark' embedded in the center. I also received 16 oz glass in what is their Hippy Hops line, ("supposedly" a multi-colored, swirly variegated pattern, but mine just looked like a smudgy mess that I was not happy with, so I called and asked the company if I could exchange those. I felt I received 'defects'. My phone call would not be resolved at that time, but rather, I was piped to the voicemail of the President/CEO and left a mssg. Well, first off, the the Co President(?) Alex would not return my call, but instead sent me an email, to which I fully outlined the problems, and asked for an exchange (on those unused items). He replies with all this defensive, righteous, narcissistic B.S basically treating me like I am fully ignorant and blind, and asking for photos, etc. I could tell I was just wasting my time and in the end it would just be an exercise in futility. Additionally, Right after my 1st purchase, I was asked to write review in exchange for a good percentage off a next order, which I did, then come to find out the coupon code (which I had to call in about because the one first issued didnt work!) the one verbally given to me as a replacement only worked for 'some' items, not for others that I wanted to purchase. I do NOT think this is a company that cares about full customer satisfaction (though they claim to be on their website), and my own customer experience was only met with disrespect and un-resolve! I think this co is shameful.”

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“They got back to me and fulfilled the rest of my order. My only complaint is the order was not initially fulfilled properly and nobody would answer the phone - apparently they were moving their offices that day. But the phone message did not indicate that. So, I think the two reviews balance out. Like I said, great product.”

Helpful Report

Silipint is rated 4.8 based on 478 reviews