“Company is misleading.
1. There is not a phone number listed on website.
2. The return policy excludes sale items; ALL items are on sale, so you will be unable to return the expensive items. Per their website: SilkSilky provides a generous 30-day return policy. Shop confidently with our hassle-free return and exchange process. Your satisfaction is our priority. They do not disclose the exception to their "policy".
3. In fine print, it is noted that items are "Asian sizing" which means everything is smaller and therefore unfitting to most American individuals.
4. I regret that my boyfriend spent so much money on what he thought was quality, only to be basically professionally robbed; unable to receive a refund.
Order at your own risk...PLEASE triple check reviews and "policies".”
“They sound like returns are easy!
NOT!
After several emails back and forth I was finally given a return items address of GERMANY!
Yes, Germany!
Then Post Office wants Customs forms filled out and atrocious postage!
Forget it!
I’ve been scammed!”
“Guys, beware! Low quality Chinese made stuff. I am not even sure it's real silk. My gown fell apart at the seams after 2 wears. I am demanding a full refund and they are giving me runaround.”
“"I've been eying this set for a while and so happy when they offered this at 50% off for the new year sale. Sadly, this is a VERY thin material. It's even thinner than the ones I usually buy at the price range $150++ Not worth it so be aware. Returning unfortunately."”
“I was looking to return due to wrong size. You are required to email the site before doing anything. The return process is anything but easy!! I was then informed that I could pay another $120 to keep the item and they would send the right size or ship to the United Kingdom, which would cost me over $179 Will never recommend this site!!! I think it’s a scam!!”
“I bought a set of "Australian Standard" pillow cases. When they arrived I found that they don't fit because they are actually USA Standard Size (which is different).
Despite claiming "Easy Returns" on their website, the return process is anything but easy. The return is at my expense because "it's a change of mind return" and the return address is in the USA, which requires expensive International shipping.
I bought the pillow cases because I wanted to actually buy some pyjamas but first I wanted to test out the company. I'm really glad I did. If you buy anything that might need to be returned then you're in for a really bad time. Avoid these folks.”
“The order that I placed and paid for has been stuck in their delivery system since Dec. 13. I have written to customer service three times and have gotten the same useless answer each time, telling me to have patience. Whether or not I ever get this order (which was supposed to have arrived before Christmas), I will never buy from them again, and I encourage others to do the same.”
“They beautiful but very low quality.
My dress was torn today whule i was trying to sit.
I also bought a couple of blouses which also have liw quality.
Do Not recommend this brand”
“So, I ordered two sets of underwear
Only received one set,
The other thing was it took 17 days to finally come.
These people are unprofessional, and just don't care.
I feel like I just got robbed, I am out $20 because the other pair did not come.”
“Beware this is a Chinese drop shipping site, it looks you are purchasing from your home country, buts orders are shipped from China and take a long time to be delivered. Been waiting a month so far”
“I was so concerned with this purchase as I hadn't read the reviews until after purchasing 3 silk shirts for my sister.
So relived when she received them about 2 weeks after purchased.
She is accustomed to the finer aspects of merchandise .
So when she texted me about how beautiful the silk shirts are.
How she can't wait to wear them.
I was thrilled with her reaction.
I sorry some people have had a bad experience but mine was just the opposite. Mike from Key West Fla.”
“Order the item didn't fit and when I tried to return, I have to pay more to return then I would like to have for this item.
Never again
My advice, save your money, save your time”
“Order took quite a while to arrive.
Package not wrapped PROPERLY, only in cardboard and paper.
Courier did not notify us of the delivery and left the package out in the rain just a metre away from an under cover verandah. Packaging is destroyed and garments are soaking wet. Attempted to dry garments in doors on a coat hanger and the garment is very wrinkled. This was intended to be a gift for my wife.
I realise that this situation is largely due to the couriers negligence however silksilky could have prevented damage to the product by wrapping the item properly to prevent water ingress. Also the use of Australia Post would have seen the item arrive in good condition.
Really disappointed, had ordered this well in time for Christmas and now I will not be able to get this item to my wife.
NOT GOOD ENOUGH, NOT ACCEPTABLE, NOT FAIR.
Do not recommend dealing with this company. Lack of professionalism, courtesy and common sense. Modern day ethics, take the money send the item and no care or concern after that.”
“Lieferung dauerte lange, Qualität gut. Trotz Größentabelle einige Teile zu klein. Rücknahme lt Kundenservice nicht möglich, stattdessen bietet man Gutscheine an.
Wohl dass man 1. auf den Kosten der Bestellung (130 EUR) sitzen bleibt, 2. dem Unternehmen nochmal Geld in den Rachen schiebt, 3. "Rückgabeverhandlungen" nur über vorher erfolgte Mail, dann gibt´s vielleicht eine Rcüksendeadresse - bislang stellt man sich aber quer.
Man soll quasi die Katze im Sack kaufen.
Wo gibt´s das, dass man Bekleidung NICHT zurückgeben kann, obwohl NICHT getragen ?
Interessanterweise antwortet der Kundenservice in Englisch und Deutsch, Absender auf dem Paket aber in Deutschland.
Lasst die Finger von diesem Unternehmen.”
