“I was looking to return due to wrong size. You are required to email the site before doing anything. The return process is anything but easy!! I was then informed that I could pay another $120 to keep the item and they would send the right size or ship to the United Kingdom, which would cost me over $179 Will never recommend this site!!! I think it’s a scam!!”
“I bought a set of "Australian Standard" pillow cases. When they arrived I found that they don't fit because they are actually USA Standard Size (which is different).
Despite claiming "Easy Returns" on their website, the return process is anything but easy. The return is at my expense because "it's a change of mind return" and the return address is in the USA, which requires expensive International shipping.
I bought the pillow cases because I wanted to actually buy some pyjamas but first I wanted to test out the company. I'm really glad I did. If you buy anything that might need to be returned then you're in for a really bad time. Avoid these folks.”
“The order that I placed and paid for has been stuck in their delivery system since Dec. 13. I have written to customer service three times and have gotten the same useless answer each time, telling me to have patience. Whether or not I ever get this order (which was supposed to have arrived before Christmas), I will never buy from them again, and I encourage others to do the same.”
“So, I ordered two sets of underwear
Only received one set,
The other thing was it took 17 days to finally come.
These people are unprofessional, and just don't care.
I feel like I just got robbed, I am out $20 because the other pair did not come.”
“Beware this is a Chinese drop shipping site, it looks you are purchasing from your home country, buts orders are shipped from China and take a long time to be delivered. Been waiting a month so far”
“Order the item didn't fit and when I tried to return, I have to pay more to return then I would like to have for this item.
Never again
My advice, save your money, save your time”
“Order took quite a while to arrive.
Package not wrapped PROPERLY, only in cardboard and paper.
Courier did not notify us of the delivery and left the package out in the rain just a metre away from an under cover verandah. Packaging is destroyed and garments are soaking wet. Attempted to dry garments in doors on a coat hanger and the garment is very wrinkled. This was intended to be a gift for my wife.
I realise that this situation is largely due to the couriers negligence however silksilky could have prevented damage to the product by wrapping the item properly to prevent water ingress. Also the use of Australia Post would have seen the item arrive in good condition.
Really disappointed, had ordered this well in time for Christmas and now I will not be able to get this item to my wife.
NOT GOOD ENOUGH, NOT ACCEPTABLE, NOT FAIR.
Do not recommend dealing with this company. Lack of professionalism, courtesy and common sense. Modern day ethics, take the money send the item and no care or concern after that.”
“Lieferung dauerte lange, Qualität gut. Trotz Größentabelle einige Teile zu klein. Rücknahme lt Kundenservice nicht möglich, stattdessen bietet man Gutscheine an.
Wohl dass man 1. auf den Kosten der Bestellung (130 EUR) sitzen bleibt, 2. dem Unternehmen nochmal Geld in den Rachen schiebt, 3. "Rückgabeverhandlungen" nur über vorher erfolgte Mail, dann gibt´s vielleicht eine Rcüksendeadresse - bislang stellt man sich aber quer.
Man soll quasi die Katze im Sack kaufen.
Wo gibt´s das, dass man Bekleidung NICHT zurückgeben kann, obwohl NICHT getragen ?
Interessanterweise antwortet der Kundenservice in Englisch und Deutsch, Absender auf dem Paket aber in Deutschland.
Lasst die Finger von diesem Unternehmen.”
“Warning! This is not a legitimate store! The quality sucks. Both pants I ordered fell apart after 2 months, no warranty offered!!!! Silk pants from another manufacturer have lasted for years with the same use and care.
After half a year of huge stress and AI as customer service a ridiculous refund of 10 euros. A refund of the pants or the purchase price was refused. Definitely not worth the purchase!”
“I bought some products from the them (to Austria) and half year later I received an invoice with an additional 50% of the original price that I had to pay for the customs fee. If you are buying from them, expect that an additional 50% can be charged as the product comes from China.
As I've was told, these fees can be charged within 5 years of the purchase (due o customs inspections).
Their customer service is responsive, but provided no practical help.”
“I am currently having a really bad experience with this company. On 18th November I bought goods worth £339 by mistake. I immediately emailed them and asked them to cancel the order. They were prompt at responding and telling me it was cancelled and that i would receive my refund. However, I am
still waiting on my refund. I have sent several emails regarding this issue and have been told on 25th there was a technical issue and would expedite the refund and I should see it in my account within 48hrs. This was not true, it didn’t happen. I then received an email saying that the refund has been processed and can take up to 10 days. I am currently in the process of contacting my local trading standards office. I have done this because i have asked the to raise an official complaint. They are not replying to me at all. This is very concerning! Please be aware of this company.”
“Wish I had researched reviews before dropping $300 on accessories for gifts during a site sale. I bought sleep sets that come with a pillow case, head wrap, scrunchie and eye mask. It took over 3 weeks for them to post out, despite stating 6-9 business days. My email questioning this went unanswered, they arrived today all thrown in the same box loosely (not separated or in sets, quality is questionable… seems light but textured like satin. I’ve compared to some other silks I have and there is a noticeable difference. Won’t be surprised when these fall apart unfortunately. I won’t bother buying from SilkSilky again 😪”
