“I was able to return quite easily and the item I kept I am happy with. It is annoying you have to pay for the return tracked out of your own pocket but other than that it was fine”
“White camisole was completely see through and lining only went part way down so you could see it clearly when wearing. Have been trying to return and return policy is EXTREMELY difficult. Would not order again.”
“Avoid this company. Overpriced and extremely poor customer service. I ordered two sets of scrunchies (ombré). The sets I received bore no relation to what I had ordered. When I contacted the company they told me I had all the colours I had ordered except for one and that they were simply jumbled up. I asked for them to send the missing colour and got the absolute run-around. They kept insisting I accept a discount coupon for a future purchase. I explained that after my experience I would not be buying anything else. Eventually they agreed to send the missing scrunchy although it never turned up.”
“Poor quality and for delivery they don't declare the right amount so you need to pay extra money at delivery. Really poor experience, so disappointed”
“Pyjamas fell apart inside a month, awful refund policy and poor customer service.
Poor quality items that look lovely and are a good price but will disappoint.”
“In the website it says free returns but when I receive my package/order the item didn't fit and when I tried to return it they said
no returns on clearance items.
I hate this place so much.
They don't care, and it's obvious.
Never again
My advice, save your money, save your time”
“I purchased the nightdress on 18th Feb, it was way too big, even though I used their size guide. Today is 5th April. I paid almost £20 for postage to return, all tracking available. And 35 emails later I still have no refund.”
“This place is a SCAM. I paid good money for a slip for my wedding. It was so terribly made so I asked to return it. Even trying to figure out how to return it was a chore. After they tried to convince me not to ship it back, I paid $20 to send it back because they don’t give a return label. It returned back in the original packaging with tags on and keep asking why I haven’t gotten my refund. They claimed they haven’t determined if it’s in “new condition.” I’m now an extra $20 out from a scam of a company.”
“errible experience with this site. Will not be back. Website is messy. Points are confusing. Once you click to view it deducts them, even if you don't want to use them yet. Sizing chart is inaccurate. Return postage is expensive. I wish I never shopped here.
Also DONT TRUST THE REVIEWS ON THEIR PAGE! They block you from leaving bad reviews! So all those reviews on their site are false I bet!”
“Purchased Men's silk Pyjammas from SilkySilky & wished I had never dealt with this business.
When the Pyjammas arrived I tried them on for fit. Fit was correct. Washed Pyjammas as instructions & dried them in the shade. Wore 3 times for only a couple of hours each time: approx. 6 hours wear time, when I found the seams in the pyjamma pants had torn.
I notified SilkySilky immediately showing pictures of the tears & asked what could be done.
Over more than a month of exchanging emails, in which I was given the opportunity to have a 10% refund to a 20% refund plus numerous discounts on future purchases or pay for the postage of a new pair of pyjamma pants.
I finally agreed begrudingly to a 30% refund after I had asked for my full purchase cost to be refunded.
Never, never deal with this Business. They should not be in business. For customer satisfaction, I should have either had the Pyjammas replaced at no cost to me or had a full refund. This is how you do business. Otherwise you get bad reviews like this that put off potential customers & you do not get a repeat customer. Bad Business practice & your business should be ashamed of yourselves. What a Disgrace.”
“Positive reviews must be fake. I was given pyjamas as a birthday present on 31st Oct, and after 3 wears the seam came apart on the bottoms. I sent pictures on 5th Nov (just outside the 30 day return policy) demonstrating the terrible quality and asked for a replacement. I got a response from 3 different agents, asked to pay £36 to get a replacement item, I declined for obvious reasons, and asked for a replacement with no charge. This was agreed to then apparently rescinded by a Manager. Absolutely appalling customer service and quality of product - bad quality and simply not fit for purpose. Buyer beware!”
“In August 2023 I ordered a dress from SilkSilky, but unfortunately it turned out to be too small.
I packed the dress with a letter in it with all my address details, then I didn't hear anything for 5 weeks and finally i sent an email where the correct dress was, but it turned out that they needed my return tracking number (and unfortunately I don't have those anymore, which was my fault).
After this I sent several emails but they couldn't find my package without the tracking number, always the same answer…
(While all my personal details and the wrong size dress were in the package)
I have been trying to get my money back for almost 4 months now, but unfortunately I have not received anything, no dress and no money.
They did offer to send me a new dress if I transferred 29 euros, but I did not accept this...
SilkSilky is a company that advertises a lot, but if you forget to send your return tracking number you will not receive the dress and you will not get your money back!
Your personal information in the package is apparently not sufficient.
So pay close attention to what you buy from this company!”
“AVOIS THEM NO REFUND DO NOT BUY from them. Extremely bad experience, Extremely bad customer service, no refund and I've lost 80£ and I can't even wear my dress.”
“WARNING TO ALL CUSTOMERS!!
AVOID THIS COMPANY AT ALL COSTS!!
Items sizes are incorrect to standard UK Sizes.
Quality is not that great - You can buy the same items direct from China with AliExpress.Com
Customer PAYS THE RETURN!! Send it Tracked and Signed For!!
SilkSilky will try their hardest to AVOID giving you a full refund!
Suggesting you keep their items and they will give you vouchers.
Of course, you would not buy from them again using the vouchers - as you are in a chain of getting wrong sizes!
Credit Card Claim now opened.
BUY AT YOUR OWN RISK!!
REVIEW - Other Customers were RIGHT!!
AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!!”
“I recently purchased several silk pajama sets for women from SilkSilky.com. Overall, I am very pleased with the quality and the outstanding customer service. I would definitely recommend SilkSilky.com to friends and family - mainly because of the quality of the merchandise and the exceptional customer service.”
“I had a great experience dealing with SilkSilky. I received my pajama set within a timely fashion. The pajamas are beautiful. They are also very comfortable. The price is great!”
“Very fast delivery, and the panties are very soft, light and comfortable. I use them for sleeping as I do not like any thing riding up and bunching on my legs at night. These are great for night time sleep!”
