“Awful company. They do not provide free returns. I bought my wife silk pajamas for Christmas. The bottoms did not fit. I asked the company for an exchange. They gave me two options pay for another pair of bottoms or pay for pay to return the item. I chose the latter because the first was ridiculous. I sent the package by recorded delivery and it was lost in the post. The post office will not cover the cost of the goods and only paid a tiny amount of compensation. I notified SilkySilk and rather than reimburse me as a matter of goodwill they offered a 20% discount on future items. Shocking, they do not put the customer first.”
“Wish I had read these reviews before I bought something from them. Sizing was wrong. I returned my product January 8th they got it the 13th. Still no refund. They are at spring festival holiday.”
“I lose my savings and earnings when I follow some phony investment brokers on Instagram. They refused to let me withdraw, claiming I needed to pay fees that I didn't have. I recovered my money with the assistance of "'help@reaintell @ gmail.com,'" and I'm investing with Wiki Desks since they're safe, quick, and dependable.”
“Lies, Lies and more Lies.
Delivery took 3 times longer than advertised and too late for my wife's birthday.
Sizing is WAY WAY too small. I was offered a deal on sending another item. I kept being told the replacement had been sent, but tracking showed it had not. Every time I emailed them, "Oh yes, we will send it now" They Lied.
I sent back the first item - Easy Returns they say!
I had to send it from Australia back to USA at 3 times the cost of local delivery.
Over 40 emails to finally get my money back. They wanted my PayPal account to refund my Postage. I said No as I don't trust them.”
“Silkysilk, very good on its advertising. Mighty poor on customer follow up. My order 102182193643 was returned 12/07/2024. No refund. Forty days, several emails later... still no refund. As yet, no response. What gives?”
“If I can give less than one star, I would have done. This is a scam. Please do not buy from this company. Sizing is wrong and the return process is nothing short of a robbery. It is impossible to track returns and the process is shrouded in secrecy. To even get a return address was a struggle. I am still waiting for a refund and kicking myself for falling for this scam. DO NOT BUY FROM THIS COMPANY.”
“The returns policy of this company is woeful. I purchased a garment for my wife at Christmas. Of course it was over 39 days before she tried it! The sizing is not realistic. They refused a refund. I will not be using or recommending this company again. Customer has to pay for the return!”
“Trash company for sure. I wish I would have read some of these reviews before ordering. They don’t respond to emails in a timely fashion, they keep dragging things out until it’s past the time you could return. I’m sure even if I would have gotten to send it back, I would have never seen my money back. Luckily it’s only $40 and not more. Lesson learned. Buyers beware!”
“This is my second order from your company and I'm never ordering from it again. Your reviews and your ratings are less than two. Your sizings are off for America, And your return policies are terrible and difficult. By the time I finally got a return ticket, which simply gives me your return address, from your company I had already passed a 30 day limit so I was stuck with a $300 order that I could not return. To add insult to injury, I have to pay for the returns.
I want nothing more to do with your company than to send all this product back please send me an address so that I can ship this out to you on UPS, As an added negative comment, Which will definitely go on a Google review with all the rest of this, No one keeps all of the tags and clips on clothes when they try them on. That is beyond absurd. You can very easily reattach a plastic loop. Your company, to put it mildly, sucks.”
“Worst experience ever, ordered end of November, to arrive, in Australia, in time for a Christmas gift, despite them advertising 6 - 9 days delivery, it eventually turned up 6 weeks later, 3 weeks after Christmas. If I want to return the item, I have to post, at my expense, to an address in America.”
“Returning an item a nightmare
Returning an item a nightmare
Returning is a nightmare, no clear returns policy easy to locate, no returns labels, paid for postage, They provide mw with wrong address. 3 month pass by no refund. This company is a scam. NEVER AGAIN!
My order number: CA555519832
My return number: LM205956195CA”
“I’m not sure this is a real company .
Phone calls drop. Google search address looks vacant. No email response after a couple emails . Waiting two mths to get my paid for already expensive purchase. Good reviews here don’t sound like they actually live in the US( as they post they do).”
“Company is misleading.
1. There is not a phone number listed on website.
2. The return policy excludes sale items; ALL items are on sale, so you will be unable to return the expensive items. Per their website: SilkSilky provides a generous 30-day return policy. Shop confidently with our hassle-free return and exchange process. Your satisfaction is our priority. They do not disclose the exception to their "policy".
3. In fine print, it is noted that items are "Asian sizing" which means everything is smaller and therefore unfitting to most American individuals.
4. I regret that my boyfriend spent so much money on what he thought was quality, only to be basically professionally robbed; unable to receive a refund.
Order at your own risk...PLEASE triple check reviews and "policies".”
“They sound like returns are easy!
NOT!
After several emails back and forth I was finally given a return items address of GERMANY!
Yes, Germany!
Then Post Office wants Customs forms filled out and atrocious postage!
Forget it!
I’ve been scammed!”
“Guys, beware! Low quality Chinese made stuff. I am not even sure it's real silk. My gown fell apart at the seams after 2 wears. I am demanding a full refund and they are giving me runaround.”
“"I've been eying this set for a while and so happy when they offered this at 50% off for the new year sale. Sadly, this is a VERY thin material. It's even thinner than the ones I usually buy at the price range $150++ Not worth it so be aware. Returning unfortunately."”
