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SimpleHandrails.co.uk Reviews

4.6 Rating 3,445 Reviews
92 %
of reviewers recommend SimpleHandrails.co.uk
4.6
Based on 3,445 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read SimpleHandrails.co.uk Reviews
Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024
Raymond Burt
SimpleHandrails.co.uk 5 star review on 25th January 2024
Raymond Burt
SimpleHandrails.co.uk 5 star review on 25th January 2024
Raymond Burt
SimpleHandrails.co.uk 5 star review on 17th January 2024
Bill Westmoreland
SimpleHandrails.co.uk 5 star review on 10th January 2024
Oliver Kraus
SimpleHandrails.co.uk 5 star review on 11th October 2023
Tim Collins
SimpleHandrails.co.uk 5 star review on 8th October 2023
Ian Phillips
455
Anonymous
Anonymous  // 01/01/2019
3.5 mtr hand rail ordered delivery and packing very good and deliver on time Brackets and end caps good quality thank you ๐Ÿ‘
Helpful Report
Posted 1 year ago
I ordered a powder-coated handrail and delivered a few days later. Well packed to prevent damage in transit. Very high quality, all metal parts including screws are stainless steel. Easy to assemble and fasten to a wall. Looks very good.
Helpful Report
Posted 1 year ago
Handrail is nice quality and was delivered well packaged, though no instructions or guidance for fitting. Fitting the end caps required drilling a hole precisely into the centre of the end of the pole - any tiny fraction of a millimetre out and it really shows afterwards. Would suggest either supplying a drilling template with the rail, or else making the spigot adjustable so it can be aligned. In the end I had to modify the ones that were sent so that I could adjust the alignment. A bit disappointing on such an expensive product. Looks good now it's in though
Helpful Report
Posted 1 year ago
Hi John Thank you for your review. All our rails come in kit form to allow customers to cut down if needed. All our fitting instructions are online. I am sorry you have had issues in attaching the end caps, they are really simple to align if you use a rubber mallet they do move over to square up. Any issues please give us a message or phone call. Simplehandrails.co.uk
Posted 1 year ago
Very nice product,well made and looks very smart in situ
Helpful Report
Posted 1 year ago
easy to install, good have done with some basic info on what size drill bit to use , but I managed to put my handrail up in less than 2 hours solo
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Posted 1 year ago
Just what I needed. The bespoke measurements were spot on and the rail looks great.
Helpful Report
Posted 1 year ago
Very happy with the quality of the hand rail and fittings
Helpful Report
Posted 1 year ago
Beautiful products - really pleased with our new handrail. There were delivery delays however the team communicated well during this and was also quick to respond with updates. So whilst delays are frustrating, I couldn't fault the team at SimpleHandrails.
Helpful Report
Posted 1 year ago
Great rail bit the delivery took forever. And I had to chase for for update.
Helpful Report
Posted 1 year ago
Hi Alan, Your handrail was ordered on the 7th April (Saturday) we then had the bank holiday where our factories where closed unfortunately. The rail was delivered on the 19th April which was the 7th Working Day, this was also on your order confirmation and shown when ordering. We are sorry for the longer then usual delivery time but we must say the rail look fantastic. SimpleHandrails.co.uk
Posted 1 year ago
Great company to buy from. Website is clear and delivery was fantastic. All round great company to deal with
Helpful Report
Posted 1 year ago
Excellent response to live chat and emails. Order manufactured to specification and delivered as promised.
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Posted 1 year ago
Excellent service and after service. Very pleased with quality of handrail and advice on website.
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Posted 1 year ago
Quick service. Received rail within 3 working days. Good quality.
SimpleHandrails.co.uk 5 star review on 23rd April 2023
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Posted 1 year ago
This company provided me with an excellent product - a strong, robust and attractive stainless steel handrail. The brackets were anchored to a masonry wall with the right length screws and wall plugs provided, resulting in a very solid handrail enhancing safety alongside some external steps. The company despatched my online order very quickly, so the whole process from order to installation was completed in just under three days. First class service with a first class product.
Helpful Report
Posted 1 year ago
Excellent handrail and great service. Although first handrail was damaged this was replaced immediately. Good customer service.
Helpful Report
Posted 1 year ago
Fantastic product and customer service. Fast delivery
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Posted 1 year ago
Excellent and prompt service. Looks amazing and feels really sturdy. Would recommend
SimpleHandrails.co.uk 5 star review on 18th April 2023
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Posted 1 year ago
product is excellent now fitted, a great pity the carrier let you down and it arrived a little late..
Helpful Report
Posted 1 year ago
Hi Robin Thank you for your review. Tomorrow is your 6th working day, on your invoice the turn around was 7 working days. We will chase the courier first thing tomorrow for you and come back to you with updates. Simplehandrails.co.uk
Posted 1 year ago
All looked good until we noticed what appears to be a paint mark on our new rail. Will have to live with it, I guess, but still disappointing as itโ€™s an expensive item and we obviously wanted it to look perfect.
Helpful Report
Posted 1 year ago
Hi Corinna, Thank you for taking time to leave a review. The paint you mentioned on your review, it looks like white paint and there is no reason for this to be on the rail from leaving us. Had you of emailed of called we would have gladly sorted this for you. If you lightly rub fine sand paper on the rail it should sand off for you. Simplehandrails.co.uk
Posted 1 year ago
It looks fantastic and is of high quality. It arrived punctually and with all parts. Very happy
SimpleHandrails.co.uk 5 star review on 13th April 2023
Helpful Report
Posted 1 year ago
SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews