SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and excellent quality oak handrail with copper fixings !!”

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Posted 2 years ago

“Very good quality oak rail supplied with all the necessary fittings and delivered within three days of ordering.”

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Posted 2 years ago

“Excellent service, bespoke handrail made and despatched very quickly. The only minor issue was the quality of attaching screws. The screw heads stripped very easily. but were easy to replace.”

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Posted 2 years ago

“Beautiful handrail, prompt delivery, very pleased.”

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Posted 2 years ago

“Really great service, I spoke to a very knowledgeable guy who advised me what I needed and it arrived a few days later. Simples…”

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Posted 2 years ago

“Very quick service. Delighted with quality of product.”

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Posted 2 years ago

“Very nice oak handrail, prompt delivery. Only snag is that the brackets are difficult to adjust to the correct angle and they are too loose or too tight with the Allen key adjustment. This makes fitting tricky as once screwed in to the handrail you can't adjust the angle without taking bracket off the handrail and using the Allen key making the job difficult. Delivery OK but a day late and no advance notice of delivery time.”

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Posted 2 years ago

“The handrail was necessary as my husband recently had a 4th stroke and needed to feel confident going up and down stairs the stairs . It enhanced the look of our stairs and home .”

SimpleHandrails.co.uk 5 star review on 23rd March 2023

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Posted 2 years ago

“Excellent service lovely rail and fittings overall very pleased. Many thanks.”

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Posted 2 years ago

“Very disappointed i ordered from the internet from a photo showing a darkish oak finished rail The rails that i have received are bare wood and unfinished I now have to prepare them, stain them and find a stain that is close to what i thought id ordered These rails are not cheap and i feel unhappy”

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Posted 2 years ago

Hi Roy, Thank you for your review. These are the best quality Oak handrail on the market made from real solid certified oak. All the fittings are of the highest quality. The handrails on the website are stated that they are unfinished along with the photo saying that they are finished in Danish Oak. I am sorry you feel miss led but this certainly isnt the case. If you have any queries or need any further advice please give us an email sales@simplehandrails.co.uk

Posted 2 years ago

“Not in use yet but very prompt delivery and looks good so far.”

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Posted 2 years ago

“Came on time, no problems”

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Posted 2 years ago

“Item is as described. Surface finish excellent. Easy to mount.”

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Posted 2 years ago

“Should be made clear that you have to assemble the various parts yourself”

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Posted 2 years ago

Hi Brian, Thank you for your review. All are handrails are handrail kits. Under the description of the page there are installation guides and everything is in the description. All our timber rails are sold like this as a lot of customers like to cut them down and do their own thing with them. We would have gladly assembled the rail for you had we have known. If you need any further help please either give us a call on 01384 930960 or email us at sales@simplehandrails.co.uk

Posted 2 years ago

“Very nice well made product.. Impressed will recomend you. Cheers”

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Posted 2 years ago

“Very good help on phone,converting metric to imperial. Good honest advice, quick delivery, excellent product.”

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Posted 2 years ago

“Really helpful with DIY type questions and very efficient delivery. After sales service superb”

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Posted 2 years ago

“I am very pleased with the quality of the balustraded and the after sales service was excellent.”

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Posted 2 years ago

“Quality product and excellent service. What more could you want?”

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Posted 2 years ago

“Got what we expected, well packaged and arrived on time”

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Posted 2 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews