SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The oak handrail is lovely . I ordered 3.2 with end caps I expected the end caps to be included in the length I ordered and to be fitted so I would receive a rail a total length of 3.2 there was no measurement of the end caps being additional or their size. This was not the case as the rail alone was 3.2 . Also one of the brackets has a black tarnished mark.Overall slightly disappointed.”

Helpful Report

Posted 9 months ago

“This 2.5 metre dome end stainless steel handrail was delivered by company's own driver well packed complete with all fixings . It took 2 of us about an hour to fit”

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Posted 9 months ago

“Screws too long, wall plugs too short for them. They were Poor quality. Wall brackets unnecessarily complicated, always will be 90degrees so why Allen key adjustment? Look good when eventually installed”

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Posted 9 months ago

Hi Anna, Thank you for your review. It is a common mistake that people make regarding screw lengths and plugs. The screws should always be longer then plug and there are many videos on line where you can see this if you do get stuck. If you do need any help or would like the bracket replaced please get into contact with us. SimpleHandrails.co.uk

Posted 9 months ago

“We purchased a solid oak handrail and the experience was great - the handrail arrived quickly, was wrapped well, and looked exactly like on the site. While there were no instructions with the handrail itself (saving paper and all that), the product page on the website had all the instructions we needed. Installation was easy and straightforward, we received all the parts, and we are very pleased with the handrail and the result. Great quality, great price, great service.”

SimpleHandrails.co.uk 5 star review on 11th January 2024

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Posted 10 months ago

“I had problems with a faulty screw hole and communication with you guys was very speedy and clear now just waiting for my replacement”

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Posted 10 months ago

“Very good.Looks sleek & a great help for exiting our front door”

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Posted 10 months ago

“Handrails arrived in time as stated which was good and it all looks to a high standard. Will buy from this retailer again.”

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Posted 10 months ago

“Nice quality and delivered on time”

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Posted 10 months ago

“Prompt and efficient service. Happy with the quality”

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Posted 10 months ago

“Quality of handrails was excellent, easy to assemble and fit, good delivery time. Definitely recommend 👍”

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Posted 10 months ago

“Efficient service. We love our handrail and it makes a wow factor for our previously boring staircase.”

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Posted 10 months ago

“Fast delivery and well packaged. Quality of goods 1st class, possibly give some advice when fixing to partitions outwith studs. ( type of fixings )”

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Posted 10 months ago

“Excellent quality oak handrail and fittings.”

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Posted 10 months ago

“My handrail looks absolutely beautiful fitted. Customer service at SimpleHandrails are excellent and delivery was slightly delayed by a day but deliver on time the next day and was given the opportunity to track which is handy. I would definitely buy from SimpleHandrails again.”

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Posted 10 months ago

“Have bought several oak square profile handrails with stainless steel brackets from SimpleHandrails - they look great and come with all the bits you need. One minor grumble is that the bracket can work itself loose from the base from the vibration of an impact driver, so make sure you tighten it well before fitting. Note also that a single bracket won't do the job on a short handrail - you need two for stability. Overall though, a great quality product.”

Helpful Report

Posted 10 months ago

“The handrail is great but the stress of trying to get it delivered outweighs that. The website is very clever so long as it works and the buyer is very techy. Trying to speak to a human is too hard. Straight after ordering I received regular text messages about delivery being imminent. However, they stopped and no delivery happened until I chased it up 12 days later.”

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Posted 10 months ago

“Quality products, well made. The office staff were polite and knowledgeable.”

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Posted 10 months ago

“Very pleased with my handrail”

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Posted 10 months ago

“Perfect, look really good, easy to put up. Quick delivery and tracking was excellent.”

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Posted 10 months ago

“Good quality fittings, actual rail/ pole is fine but it will be down to you to obtain the quality and type of finish required as the wood comes ‘as cut’. I needed to buy extra brackets, these I later discovered were way overpriced. Precisely the same were significantly less in B&Q. Overall way over priced for what is in effect a pole of wood and some brackets.”

Helpful Report

Posted 10 months ago

Good Evening Mick, Thank you for taking time to reply to our review request. There are a couple of things I would like to point out to you. Our brackets are stainless steel and sourced from Italy. I can assure you b and q do not sell the same. They will be a cheap mild steel bracket which is coated in chrome plating. We do regular checks on the larger diy companies and although they look similar they 100% are not. The timber we use is solid oak. It’s not laminated or veneer etc. it’s sustainably sourced from the USA and is solid American Oak. Whilst I agree our handrails are expensive they are of the best quality. If you need any further help please give us a shout. SimpleHandrails.co.uk

Posted 10 months ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews