SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with our balustrade and handrail and would not hesitate to recommend this Company to others. Not only is the product excellent but the service received from staff during our frequent e-mails and telephone calls asking for information were dealt with in a friendly and professional manner, I thank them for their patience.”

Helpful Report

Posted 2 years ago

“Well packaged, quick delivery, all screws & wall plugs supplied. Would have been nice to have some hints on getting alignment of brackets right (4 with 3.5m rail) plus centring plastic plug for end caps. Otherwise first class product”

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Posted 2 years ago

“Quick delivery and very pleased with purchase. Looking good.”

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Posted 2 years ago

“I ordered the brass and oak handrail. It arrived with all fittings and was well packaged. It looks great now that it has been fitted. I would have liked better tracking on the package when in transit, but it did arrive within 5 working days.”

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Posted 2 years ago

“I found customer service very helpful and professional, ordering very easy and delivery 1st class with regular updates on the status of the order and expected delivery day. The handrail and fixings are of excellent quality, the only downside I would say is that the screws sent were 2 1/2 inch wood screws and the rawplugs 1 1/2 inch when I called to query this the tech department said they were fit for purpose, I would have to disagree the screws were too long and did not fit the rawplugs, and for an outside wall fixing should not have been wood screws.”

Helpful Report

Posted 2 years ago

Hi Heather, Thank you for your review. It is a common mistake where people think the plugs should be the same size as the screw. As the screw has to be a required size, the plugs available are always standard. There are a lot of youtube videos online which can help show this. In regards to sending woodscrews for brickwork, this is again correct. When using the wall plugs they do suit masonary. I hope this helps. Thank you for your positive review of the product. If you need anything further please get into contact with us. SimpleHandrails.co.uk

Posted 2 years ago

“Excellent service and lovely quality hand rail. This was delivered really quickly after I explained that my elderly Mother was coming to live with us . The normal lead time of 10 days only took 3 days so thank you so much”

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Posted 2 years ago

“Excellent value for money product with fast easy delivery. First class!”

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Posted 2 years ago

“Ex. Item is as good looking andquality as per their websitecellent service, good pricing and delivered in the time scale quoted”

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Posted 2 years ago

“Happy with product, ordered online ,delivery on time. Sturdy and decorative handrail.”

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Posted 2 years ago

“Purchased 2m with 2 brackets Excellent product - Excellent service”

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Posted 2 years ago

“good quality materials slight problem with dimensions, long handrail ordered 3.5 metres actual size 3.3 metres on second attempt after first sent with holes in the wrong place informed over phone and new length sent out quickly but also 200 mm short. also 2.2 metres length actually 1.95 metres”

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Posted 2 years ago

“Very good fast and efficient and a very good product. Would definitely recommend them.”

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Posted 2 years ago

“I ordered a stainless steel handrail. it was received promptly, was well packed and complete with all mounting screws and plugs. The product was of high quality and I am happy to recommend Simply on my very limited experience with them”

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Posted 2 years ago

“A great quality product.”

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Posted 2 years ago

“Lovely product - quite a challenge for a complete DIY amateur like me to fix but got there with a bit of blood sweat and tears!!”

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Posted 2 years ago

“Very impressed by this product and the company delivered very quickly and exactly to the measurements the rail is in all aspects both a work of engineering and art beautiful to look at and extremely functional highly recommended -which is very rare these days”

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Posted 2 years ago

“Superb quality products, great prices and technically able staff who are a pleasure to deal with. A true 5-start company. Highly recommended.”

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Posted 2 years ago

“Delivery on time and a great product Many thanks Johnson builders”

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Posted 2 years ago

“Received the rails well wrapped. .The rails have been put up having replacing very old wooden ones and look really great.”

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Posted 2 years ago

“No notice of delivery times, advised the courier used never gives times Package soaked Rail shaped like a S End caps not a great fit”

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Posted 2 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews