SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was user friendly, delivery was quick and kept me informed and the product is fantastic.”

Helpful Report

Posted 2 years ago

“Want a new stair handrail or balustrade,look no further. This company has some good options to choose from. Items are very well made and have a good finish to them. Delivery is fast and items look good once in situ.”

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Posted 2 years ago

“All items arrived very quickly. Quality very good especially wood finish. Website and delivery went really well. Only thing missing was a set of instructions so watch YouTube to see how others had installed similar handrails.”

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Posted 2 years ago

“Prompt delivery, quality product. Very pleased.”

SimpleHandrails.co.uk 5 star review on 9th January 2023

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Posted 2 years ago

“Delivery was really quick, the Handrail was really hard work to screw into, we pre drilled the holes but the wood was ridiculously tough, the screws that they sent with it just bared and we're less than useless. For over £200 for a long length of wood and 4 hinges i did expect the option of having the holes predrilled and making this a much easier item to install, took us a lot longer to install than our last one which was a similar product.”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for your review. All our handrails are solid timber and this is the difference between us and competitors. The drilling of the oak/ walnut is fairly straightforward but obviously with the rails being solid it does make the task a little harder. The screws are stainless steel to match the brackets and they are softer then standard mild steel screws. We do sell 100s of these rails with very few problems so I am sorry you feel this way about the product. If you do need any more screws or further help we will gladly assist you. SimpleHandrails.co.uk

Posted 2 years ago

“Lovely product, easy ordering, well packaged and super fast delivery. Amazing service, thanks.”

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Posted 2 years ago

“I am absolutely delighted. The handrails are of very good quality and they were delivered ahead of the estimated date.”

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Posted 2 years ago

“Product quality excellent and easy to fit with the supplied screws. Rail did need a good clean though before use.”

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Posted 2 years ago

“From drawing to manufacture and supply to fitting, good job, Thank You”

SimpleHandrails.co.uk 5 star review on 2nd January 2023

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Posted 2 years ago

“Very pleased with the quality of the handrail. Customer service was excellent with prompt delivery as promised on website. One small moan, there were a couple of screws missing, and the wall plugs supplied are not long enough for the screws.”

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Posted 2 years ago

“My oak handrail delivery was excellent two days from ordering. The hand rail is of very good quality, As a ex precision engineer I was very impressed with the fixing brackets good quality and well designed.”

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Posted 2 years ago

“Fast delivery and very good quality rail, supplied with multiple brackets with good quality fixing screws. Highly recommend.”

SimpleHandrails.co.uk 5 star review on 28th December 2022

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Posted 2 years ago

“Very happy with the materials, brackets, pole etc. it would help home assembly to have a centerline scribed along the pole to assist central positioning of the brackets, also on the pole ends to assist centralising the domed stainless steel end caps.”

Helpful Report

Posted 2 years ago

“Needed a handrail for Christmas. Online chat with someone from the shop. They said the product was in stock and to order and they would make sure it was picked and sent for delivery ASAP. This was in the evening. Two days later the hand rail turned up in pristine condition, very well wrapped with all the bits. There was even screws and plugs included. The oak handrail is spotless, no knots, splits, twists. Looks great now fitted. I did think the 40x40mm would be too small but the size is perfect. Brilliant company to deal with. Highly recommend.”

Helpful Report

Posted 2 years ago

“Excellent communication for an urgent hand rail required for elderly parent visiting for Christmas!! Prompt delivery and very, very pleased with the quality of the rail and the finished result. Easy to install. Couldn’t have been a better service from start to finish! A very satisfied customer!”

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Posted 2 years ago

“Fast delivery week before Christmas. Looks really nice up. However would be nice to have some guidance on how best to measure and fit to wall supplied with it.”

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Posted 2 years ago

“Brilliant service would definitely recommend this company Thankyou.”

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Posted 2 years ago

“Excellent product, fast delivery and very good service.”

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Posted 2 years ago

“Simply the best company for service i was having my order looked after by Lorna she was so helpful such a pleasure to deal with”

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Posted 2 years ago

“Order placed via telephone, received Banister within couple of day. Item was well packed and easy to fit. Very pleased with Customer Service.”

Helpful Report

Posted 2 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews