Simple Moving Labor Reviews

Name: Simple Moving Labor
Address: 3700, Rufe Snow Drive,, Fort Worth
Rating: 4.36

4.4 Rating 1,172 Reviews

82 %

of reviewers recommend Simple Moving Labor

Company Reviews

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Metrics

4.4

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

866-767-5348

Location:

3700, Rufe Snow Drive,
Fort Worth
76180

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 2 men who loaded my Pod were incompetent to say the least. a 2 hour job turned into over 5 hours. In the very beginning I pointed out several large items that were optional to take depending on space including 2 older couches. When they said they would not fit I posted them for free on Marketplace. 3/4 of the way packed they fit them in. Shortly after they asked me to point out which other items were not priority - majority of it was. Told them to remove one of the couches since the other one was buried which of course took more time. Still ended up leaving a truckload of items behind which I paid someone to remove since we were leaving right away. Left behind kitchen table, full bed frame, chairs, 10 x 12 carpet I was assured would fit and many, many household items I now need to replace. It was exhausting and exasperating. We set out for the first leg of our 14 hour drive 5 hours later than we planned. When I contacted customer service in the next state I was told there was nothing they could do since the loaders weren't still at the house. Said they would have worked with them during the process. Seriously??? If they need a babysitter to do their job correctly they are not right for the job. A manager left me a message 4 days later that I would be credited 10% so my $250 load was now only $600. I cancelled the unload job planned through them. The grand finale was 8 days later when the Pod arrived to find numerous items broken and damaged. Unused blankets thrown in at the end while wood furniture was scuffed, scraped and damaged. Light containers stored under heavy ones were crushed and broken. Newly hired unloaders were shocked at what they found. Contacted customer service again only to be emailed a form for damage claim with another company. BEWARE they only cover damages done WHILE loading or unloading - NOT during transit. So no matter how poorly the Pod was packed it is not their responsibility! Find a smaller, local company at each end of the move who stands behind their work and cares about your belongings. It was an expensive lesson for me.”

Helpful Report

Posted 4 years ago

“Let me summarize what the problems were- EVERYTHING! DON'T do it! If you use SML you are going to have your time and money ripped off. Now looking back at the whole process and problems with SML I feel pretty stupid for having used them in desperation to get a sooner move date after they screwed me out of the move date we had initially agreed on and for which signed a service contract had been done. I also erroneously thought I was getting a better price...until I figured out they had ripped me off resulting in an astronomical total charge of over $1200 collected from my checking account in 3 different increments including an unexpected charge of $675 the day after service to move a single box truck full of furniture that about 30 minutes away. They did not keep their word on a single detail. I moved to a tiny house of about 800 sq ft so I only moved enough from my storage unit to fill the 800 sq ft except for 4 items of furniture that I had them off load to a storage shed about 20 feet from the front door of the house. I know the following text has some grammatical errors but I am trying to get this out as quickly as I can in order to hopefully keep others from getting ripped off and get myself back to work. I will include some details in the body of this review in hopes that it helps some other poor customer keep from getting duped by these crooks. Details follow but the summary is this: They fumbled on every part of the deal. They massively overcharged me. There was a lack of transparency about the service contract and how the charges would be racked up. They kept me off and on the phone for hours. The crew was late. They overcharged me by several hundred dollars. The crew wasted an hour of time after showing up later than they had promised 2 hours before they arrived. They marked the invoice for a start time that was 13 minutes prior to their arrival. The third set of charges they took out of my account included being charged for the 13 minutes prior to arrival. I also got charged for the time they wasted trying to get the refrigerator through a door that was narrower than the refrigerator was wide according the tape measure. I initially spent hours on the phone with SML. They kept messing up the service contract such that I had to sign 4 different ones then they had they called the day after we finally had had a signed and accepted service agreement to let me know they wanted $125.00 more dollars than we had agreed on in the prior service agreements. Then after they had messed the service agreement process up thoroughly such that it took 2 days to get it done they had said they no longer had availability for a crew to move me on the day we initially agreed upon and would be the middle of the following week before they could move me. I gave up at that point and went back to calling my list of comparable movers at which time I found that they too were all booked up for at least 3 or 4 more days. I was on a time line. I felt like SML should try to help me given that they had basically screwed me out of the planned move date by way of their process and administrative errors. I called SML back, expressed my concerns, and asked to speak with a manager. I was then connected to a nice lady named Brandy in lower management who helped me at least get a move date only one day later than the one we had agreed on several days before. I only actually used the SML service to move was because there was one very nice and professional lady there named Brandy that seemed to have gotten everything straightened out including getting me an earlier move date that I was able to get otherwise. There plenty of options for the move date I chose before I wasted my time on SML for 3 days only to be told there was no way they could get a crew there on the date indicated on the first 2 signed service agreement. Then on the day before the set move date they called, wanted another $125 and to ask if the crew could start between 8 and 9 AM on the move date. I already had plans related to the move that filled the morning hours up. I agreed to meet them at 9AM or a little before. I got there at about 8:50 AM to meet the moving crew and truck. They called me and said it would be between 10 and 10:30 AM before they got there. They arrived at 10:58 AM. I noticed on the work order sheet that they wrote the time down as 10:45 AM on a pre-filled invoice. I didn't worry about that little bit of a misrepresentation and cost until I discovered the SML had charged my account again for more than the original cost quote was altogether. The moving crew themselves weren't bad but they wasted almost an hour trying to get my refrigerator into the kitchen through a door that clearly was too narrow by way of the measurements. They took the doors off of the refrigerator and tried all kinds of angles but it was clear to me that it just wasn't going to work. After about 45 minutes trying they finally gave up, went back to the door that the prior refrigerator of the same size had gone through with ample clearance, and then put the doors back on. And here is the worst thing of all... the next day they billed my account for more than the initial quote they gave me and that I had already paid. Then when I called SML back and spoke with a manager named Sandra who was not pleasant and quickly assured me that SML was totally in the right here, emphasized the small print on the much belabored service agreement, and that I would get no further help from SML because as she put it "You are wrong!" I should have stuck with the All My Sons Moving who I have gotten personal recommendations on but skipped over because when I called them back after SML botched the process including our agreed upon move date which caused me to start all over again the day before I was supposed to move. All My Sons and others were booked up for days past my move date. That is the only reason I called SML back and asked them to do the right thing and honor the initial service agreement and get me moved on the date we agreed on. Then I took the SML bait because they were able to move me only one day later than they had initially agreed on. If you add up all of the costs associated with the move caused by SML including extra rent on 3 different places (was paying separate rent at hotel for my son who had been in Covid quarantine since coming home from Florida), the $675+ dollars above the agreed upon and reasonable cost for SML services, and additional weekend of utility charges, hours of time during the evenings and work day...all together this move to a tiny house with 4 total rooms 30 minutes away costed me over $2,000.00. Do yourself a favor and call ANY moving company other than SML.”

Helpful Report

Posted 4 years ago

“If I could give this company 0 out of 5 stars I would. This is the WORST moving company, DO NOT USE THEM!!!! All we used was the labor service, so the 2 crew members only had to pack and unpack our items. We had a full 2-bedroom apartment that we needed moved to a storage unit. The crew showed up with one dolly for the whole move. Took 45 minutes to move one couch and the whole moving process took 6 hours. This company claims they are "professional movers", but they are anything but that. The movers were very young and slow moving. We called to file our complaint the same day that they moved our stuff. Sandy and Robert (managers) said that there is nothing they could do for us since we did not call "during the moving process". If we would of known this, we would of done the move on our own or went with another company. What a joke. Again, DO NOT USE THIS COMPANY! Save yourself the anger, time, and money and go with someone else.”

Helpful Report

Posted 4 years ago

“The first crew arrived with no lift straps. We offered them 2 dollies, which they refused to use. They unwrapped all of the furniture we prepared for the move. Every piece they unwrapped is damaged. I watched one mover stack and drag the drawers from our dresser across the truncated domes of metal in the truck. I watched him repeatedly slam and scoot a bench against the top of the dresser, cracking, chipping and rubbing off the finish. These movers intentionally damaged multiple pieces of furniture. Multiple pieces have multiple chips, scratches and gouges. The unloading crew was great. Showed up with straps and even placed and unwrapped the furniture for our inspection. One commented, "What a shame. Some people just don't know how to do the job." This company needs to set norms for the safety of the clients' property and the movers. We will not use this company again.”

Helpful Report

Posted 4 years ago

“I Was scheduled for 1-3pm Our truck was locked up without keys. Ran all over town to find a new truck and the movers called to let us know they were at the storage waiting for us. We explained that we we’re looking for a new truck and no matter what we will pay for the 2 hours plus whatever extra hours the guys would be on site and not to release them. Faye told me ok but they had another move at 6pm. We showed u at 2:58 no movers in site contacted them and they would not come back to help. I flew in from Houston and my move was a disaster. Thanks to Simple Movers for saving the day.”

Helpful Report

Posted 4 years ago

“They were great for scheduling, however, WHEN they do make a MISTAKE no one responds. Broken antique said claim would be 20-25 days, been almost two months, no response. Very valuable piece and they said they would pay 0.6 cents per pound? For an 1880's sideboard in mint condition? OR WAS in mint condition. Would never use them again. When someone does a wrong they need to fix it. I am going to put bad reviews wherever I can. No one answers phone or returns the messages left. I am super ticked and considering a lawyer. That is what went wrong!”

Helpful Report

Posted 4 years ago

“Moving date: 12/3/2019 My use of Simple Moving Labor was for a 'simple' move of 3 pieces of furniture all within the same city. The contract was done via email/phone. Simple Moving showed up on time, loaded the 3 pieces, went to the 'unload' location, unloaded the furniture AND placed them in the location as I requested. They also put my 2 pieces of old furniture in the garage so it would be easier for me to put them outside on trash day. I have no complaints and I would gladly use Simple Moving Labor again.”

Helpful Report

Posted 4 years ago

“My experience with Simple Moving Labor was not so simple. Before the move I had several contacts via phone and e-mail with the office. Each time they had entered the address incorrectly, and I corrected it for them. I received a phone call that they couldn't find my location based on the address. (They could've done a quick search on google maps to verify the location.) After correcting my address with them three times, I received a phone message less than a week before my move date saying they had finally figured out where I lived, didn't have a loading crew in the area, a crew would have to travel over two hours to get to me, so they would not be doing the move. This, despite the fact that their website showed sml servers in three towns roughly 60 miles from my location. The manager that called me offered extra discounts if I ever needed their services in the future. However, this company has lost my confidence.”

Helpful Report

Posted 5 years ago

“I moved from Pennsylvania to South Carolina and hit traffic delays along the way. Reuben, the coordinator, called the morning of my scheduled unload to confirm all was ago. I told him I might be on the late end of the hour window I had been given for my movers to arrive. He kept in touch with me along the way and had them waiting for me when I pulled in. Anthony and James were wonderful - attentive, careful, knowledgeable, personable. My money was well spent. I not only look forward to moving my belongings out of storage, but having Anthony and James back to do it will be icing on my cake!”

Helpful Report

Posted 5 years ago

“Scheduled arrival for 2 laborers was 2pm to 4pm. Workers arrived 3.5 hours later. Found out contract labor subs called at 6pm to schedule same day. Poor communication on SML part.”

Helpful Report

Posted 5 years ago

“They were fast and went wright to work. Thank You”

Helpful Report

Posted 5 years ago

“The crew did a great job unloading the rental moving truck, asembling some of the funiture and doing the work in a reasonable and professional manner”

Helpful Report

Posted 5 years ago

“Way too costly for 45 minutes of work! I know you don’t pay your guys $150 an hour or even close to that! They did show up on time and were kind. Went above and beyond. That said I wouldn’t use your services again.”

Helpful Report

Posted 5 years ago

“Friendly, efficient, and careful. You can't go wrong using them.”

Helpful Report

Posted 5 years ago

“The packers in Virginia were on time as expected, top of the window of time we had, and did an outstanding job loading everything we had arranged to go on the rental truck. They wrapped the fragile pieces very carefully in the wrap we provided and were quick, efficient, responsive and friendly, getting everything on the truck in the time allotted, very carefully arranged. The unpackers in Florida were not on site at the beginning of the window allotted to us. A call to SML gave us the new information that they were to be expected at any time in the two-hour window, not at the start of it, and not what we expected. They did show up, three this time, and were efficient in moving everything where we wanted it, very carefully done.”

Helpful Report

Posted 5 years ago

“I was extremely pleased with the 4 helpers who came on time, did not stop trips back & forth to the truck. They were polite, efficient, listened to us suggest rooms for my boxes & furniture. They were very good in deed. Thank you for all their help!!😀👍”

Helpful Report

Posted 5 years ago

“The guys showed up on time and were hard working and quick!”

Helpful Report

Posted 5 years ago

“High Quality Service! Timely, efficient communication from start to finish!”

Helpful Report

Posted 5 years ago

“This was a great move! From ordering the movers to getting the truck loaded, everything was great! The guys were on time, courteous, and most important, knew what they were doing.”

Helpful Report

Posted 5 years ago

“Tyrone and Terrell were absolute professionals unloading my truck. They took direction well and had the truck unloaded in 3 hours while hardly stopping for a water break the whole time. I wish SML had been able to provide helpers on the loading end.”

Helpful Report

Posted 5 years ago

Simple Moving Labor is rated 4.4 based on 1,172 reviews