Simple Moving Labor Reviews

Name: Simple Moving Labor
Address: 3700, Rufe Snow Drive,, Fort Worth
Rating: 4.36

4.4 Rating 1,172 Reviews

82 %

of reviewers recommend Simple Moving Labor

Company Reviews

Questions

Metrics

4.4

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

866-767-5348

Location:

3700, Rufe Snow Drive,
Fort Worth
76180

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company did not pass all by our phone number to 3 man move by crew as requested by the customer so they were wandering around for an hour. Knocked on door and woke up our 3rd shift working neighbor instead. Disappointed in that and 2 guys did not come with masks so had to seek them out as well. That took a while because they got stopped by trains and did not know the alternate route around them. Rest went smoothly and guys were pleasant. The guy in charge insists his boss never passes along customers contact phone numbers.”

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Posted 3 years ago

“I found SML on line and am very glad I did. We only had a small move of one bedroom but much of the furniture was too heavy and bulky for us to handle. The two guys arrived on time and went right to work. They were courteous and professional and the entire experience went off without a hitch. They were careful of our belongings and gladly took and suggestions I offered as to how to organize the furniture in the new location. I can highly recommend SML for any of your moving needs. They are both professional and well priced.”

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Posted 3 years ago

“We had 3 in the SML team to load our truck. One was the lead or supervisor (Ms. Johnson). She was very professional with me and her team. Her communication was clear and her organizational skills apparent. The team worked efficiently. One of the team members displayed arrogance to me and the SML team. He appeared to be knowledgeable; and at times, he talked over Ms. Johnson and me, exhibiting disrespect and unwilling to listen. His demeanor was one of "know-it-all" which impeded communication. We had segregated items to three distinct sections in the basement because the truck had 3 stops (Good Will; Electronics Disposal and Storage Shed; SML doing only 1 stop (Storage Unit). I believe because of the recalcitrant team member (I don't know his name) when we stopped at the Goodwill location, we found several items that SML should have unloaded at the storage unit. Ms. Johnson and Derrick (excellent team members) had introduced themselves to me, but the third did not. Ms. Johnson may have told me the third person's name; I don't recall. I am engaging SML to unload my truck for my move from San Antonio to St. Louis the first of May. I would be pleased to have Ms. Johnson and Derrick handle my move. Please do not assign the third member to this move. Ms. Johnson exhibited what I call "polite firmness" with the third gentleman and I believe she did what was reasonable to direct him without creating a customer service "issue." He was not appropriately responsive. I will add that I tipped all three individuals; I decided it would be more divisive for the SML team if I withheld a tip for the less cooperative individual. Linda”

Helpful Report

Posted 3 years ago

First and foremost, thank you for the wonderful feedback Linda. We will add your request to your upcoming order. Secondarily, thank you for teaching me a new word - "recalcitrant" -

Posted 3 years ago

“everything went great.”

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Posted 3 years ago

“The gentlemen were courteous, efficient, and flexible. Would use them again.”

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Posted 3 years ago

“Great service! They were fast, professional and efficient.”

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Posted 3 years ago

“Incredible service!!!”

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Posted 3 years ago

“The two young men that came to help us unload our moving truck were very helpful. They were mature and fun and got the job done quickly.”

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Posted 3 years ago

“Only 1 guy showed up for the move, I hired 2. I ended up having to help with a good majority of the heavy items. I contacted SML during the process and they did nothing about it. I only received a small refund from the money I paid up front, in my opinion I should have received a discount for their mistake. I would explore other options if you need moving help and would not recommend SML to anyone.”

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Posted 3 years ago

“Wonderful people and very professional- efficient”

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Posted 3 years ago

“Moving team showed up on time and moved rather quickly for the first half or so. Then they started really taking their time and ended up damaging several pieces of furniture and didn’t bother bringing it to our attention or apologizing despite hearing them discussing among themselves the damage they had done. I’ve moved several times loading and unloading this furniture myself but one time with this crew and I have some banged up things to show for it now… Probably my last time using SML.”

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Posted 3 years ago

“Arrived on time,loaded the truck,and finished in two hours”

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Posted 3 years ago

“The men were professional, hard working, efficient & a pleasure to work with. I had many stressors and they made a difficult day pleasant. THANK YOU !!!”

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Posted 3 years ago

Glad we were able to help! Thank you Sharon

Posted 3 years ago

“Guys were quick, efficient, professional, polite and courteous.”

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Posted 3 years ago

Thank you Gil - Love seeing such positive adjectives used in reference to our crew members. Glad we were able to help.

Posted 3 years ago

“Both movers were professional and fast. They were on time and worked very hard to get the job done. I would strongly recommend them to anyone I know who wants to get quality service!”

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Posted 3 years ago

“The guys were on time and worked efficiently”

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Posted 3 years ago

“Easy to book the moving help online. Men were very helpful and professional when they arrived. However, they arrived two hours later than expected due to previous job that day.”

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Posted 3 years ago

“SML was quick, and helpful”

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Posted 3 years ago

“A lot of my things were damaged when we unpacked the truck they did not wrap things like they should have to keep things from getting scratched and broken they had plenty of blankets”

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Posted 3 years ago

We are sorry to hear anything was damaged - Please reach out to us so we can better understand what occurred. 866-767-5348 ext. 5 for the Claims Department

Posted 3 years ago

“My experience with the SML movers was great! They arrived precisely on time, were quick, efficient, and a pleasure to work with. I could tell that they worked jobs together previously since they seemed to have a system. The rate seemed reasonable and having the movers take care of loading and unloading made moving day a breeze. They arrived as strangers and we departed as friends!”

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Posted 3 years ago

Thank you Kristina - We love to hear the team worked well together to make your move a positive experience.

Posted 3 years ago

Simple Moving Labor is rated 4.4 based on 1,172 reviews