Simple Moving Labor Reviews

Name: Simple Moving Labor
Address: 3700, Rufe Snow Drive,, Fort Worth
Rating: 4.36

4.4 Rating 1,172 Reviews

82 %

of reviewers recommend Simple Moving Labor

Company Reviews

Questions

Metrics

4.4

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

866-767-5348

Location:

3700, Rufe Snow Drive,
Fort Worth
76180

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guys who showed up were awesome. Will use again if I ever move again.”

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Posted 3 years ago

“Guys were on time and fast.”

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Posted 3 years ago

“Our movers were fantastic!”

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Posted 3 years ago

“The movers were prompt, professional and did a fantastic job in moving me out and then in! And all for a fair price. Willl definitely be using them again in the future”

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Posted 3 years ago

“My loaders were fine. Showed up on time. One (the lead loader) was great. The other was just out of high school and had some trouble moving the furniture, but was okay. The unloaders NEVER showed up! They called about a half hour after the end of their scheduled arrival time saying they were lost and about an hour away. I gave them the address, but they said they didn't have a working GPS so would not be able to make it. SML never offered to send a replacement, so we did the whole job ourselves. Will never use again.”

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Posted 3 years ago

“Team was great”

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Posted 3 years ago

“The guys that packed our truck were awesome! Not one item shifted during the 1200 mile drive.”

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Posted 3 years ago

“Our movers on both loading and unloading were amazing. They did a great job and worked efficiently and quickly. They were also very respectful of us, out things and our home. I am so glad we went with you company to get help with our move. Thank you so much.”

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Posted 3 years ago

“Movers did a great job for the first hour. Then I over heard them talking about going faster because they had another job to do. They then started putting things wherever. No organization. Putting sharp ends of tables on top of leather couches causing some rips and scratches. We’ve used you guys before and we are not happy with the quality of packing on this last job.”

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Posted 3 years ago

“Arrived early, the guys worked efficiently taking care with not to damage walls or the pieces they were moving. They were professional yet friendly. I would use them again.”

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Posted 3 years ago

“I think they were to slow”

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Posted 3 years ago

“The workers were ontime and worked out well. The pair were deaf and I had no problem communicating with them.”

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Posted 3 years ago

“Our move went well on both ends. No issues, good communications, fair price. Both teams worked hard, very efficient, respectful of time, property, and were all very experienced with moving, loading and unloading the truck. Thank you SML, we highly recommend your services.”

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Posted 3 years ago

“The guys you so sent were great! They completed the job quickly and were so nice to work with.”

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Posted 3 years ago

“Guys were great”

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Posted 3 years ago

“Thank you for your help”

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Posted 3 years ago

“Great group of guys that are very hard workers that applied there expertise and smarts for a smoooth move.”

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Posted 3 years ago

Thank you Michael Vonnegut (greatest last name ever) - Glad our crew was able to make your move go well.

Posted 3 years ago

“I had a absolutely terrible experience with SML. Twice! I hired a two person crew for my load in Edenton NC, and a few weeks later, another two person crew for the unload. For both bookings, the crew never showed up. While I did receive multiple calls for the office staff, asking how the move was going, I told them I had no crew and we were still waiting. With both bookings the representatives tried to reach the missing crew multiple times, but could not locate them, or give me a status on where they were, or when they might actually arrive. For the first booking for a loading crew, the representative finally found. replacement crew, but they did not arrive until the sun was going dow, so we did the entire load in the dark. For the second unload booking, that rep also finally found a replacement crew, but I had already unloaded most of the storage container myself by the time they had arrived, as we had been waiting for almost four hours for them to arrive. Both the reps on the phone were professional and very apologetic, and the replacement crews were helpful, if not exhausted from their earlier bookings. However the fact that there seems to be no accountability for your crews leaves the customer high and dry when they need your service most. You made the stress of moving 1000 time more difficult. The rep I spoke with during the loading experience, made multiple apologies and promised to make an adjustment on our billing for the problems, but no adjustments were made. The unloading crew claimed 2 hours on the sign off sheet, even though I indicated they arrived at 4:30 and left at 6:00. So I paid for two hours, to unload most of the job myself, while I only had a crew on site for 1.5 hours. And again, I was charged the full price for the job. SML was the recommended provider offered by PackRats, the storage container service we used for the move. I have share my incredibly frustrating experience with them. I strongly recommend you change your hiring practices when approving your moving crews, as your service is completely unreliable in it's current state. SML failed both times I booked them. I can not recommend them as a service provider. (I would rate the 0 stars, but this review system forces me to assign a one star.)”

Helpful Report

Posted 3 years ago

Thank you for reaching out Randy. Sorry we had to find a replacement but I am glad we were able to find availability for your unload. Please reach out to us at 866-767-5348 to discuss further.

Posted 3 years ago

“No crew leader appeared until job was over. Truck was not loaded per your information on the website. The job, which took over 3 1/2 hour could have taken less had the individuals worked in tandem. Most of the time 1 individual stayed in the truck while the other loaded boxes on a flatbed. Left dolly outside when they could have used dolly to move boxes. To move my furniture they did not use blankets provided until they were loaded on the truck. My dining room chairs were not covered and damage was sustained. People should be made aware that you are just a middle man and contract out your jobs to other moving companies. Had I known this up front I may have not used your company. Will I use your services again, the answer is no.”

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Posted 3 years ago

“Our crew was friendly, but a bit slow loading the truck.”

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Posted 3 years ago

Thank you for letting us know. Feel free to reach out to discuss further 866-767-5348

Posted 3 years ago

Simple Moving Labor is rated 4.4 based on 1,172 reviews