Simply Home Entertainment Reviews

Name: Simply Home Entertainment
Address: PO BOX 269, BARNSTAPLE, DEVON
Rating: 3.27

3.3 Rating 33 Reviews

58 %

of reviewers recommend Simply Home Entertainment

Company Reviews

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Metrics

3.3

Based on 33 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

0844 848 2028

Email:

info@simplyhe.co.uk

Location:

PO BOX 269, BARNSTAPLE
DEVON
EX32 2AL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't sure whether to buy with them as i had read bad reviews here but it was the cheapest place i could find the DVD i was after and i thought i would take the risk. I have since brought with them 2 further times in the space of 6 weeks and got all of my dvds perfectly. I felt compelled to leave a review due to the bad ones i read which in my experience are simply untrue They release their own titles too which are usually unreleased classics - particularly British tv and stuff along those lines which are a good blast from the past and make great presents for family members”

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Posted 6 years ago

“Found them through an ad a while back and wondered why I had never heard of them before because they beat all of their competitors like HMV, Zoom and FOPP. Their site is easy to use, it is clear, it is safe, you can always find something you will like and you will usually end up finding things you had never heard of but love. Some of the prices aren't as cheap as amazon but if you search online you can usually find a voucher code that you can use or if you sign up to the newsletter they often have deals and discounts that make it cheaper”

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Posted 6 years ago

“great selection of titles, espesh stuff you struggle to find like classic tv shows, foreign films and independent films and on the occassions i couldnt find what i wanted, i have emailed and they have got it in stock - thats customer service like no other! dont know why they have bad reviews but i got an email response straight away & i am replied to by them on facebook quickly whenever i have a question”

Helpful Report

Posted 6 years ago

“Terrible customer service. The order I placed was sent to the billing address and not the shipping address.. When I called up to complain, the representative was very rude and unapologetic.. and was amendment I was wrong.. He put me on hold to double check and sure enough told me I was right and that he does not know why that has happened... Still no apology. I asked him for his name and he said "Jay". I have to return this delivery back now for a refund.. I will not order anything again!!”

Helpful Report

Posted 6 years ago

“Came across an ad for Doomwatch many months ago: had missed lots cos of travel. Ordered by post. Came quickly. Have since ordered monthly from catalogue. Got a bit behind and ordered from 4 catalogues a few weeks ago to catch up, 24 ítems. Even had a letter to tell me 4 ítems were no longer available! Rest came through. they are sourced from different firms, so will come in several parcels, depending on speed of supplier, mainly Belgium and Guernsey. Now retired, but catching up with what I missed during working years, pre video, repeats, and catch up, with the added treat of the occasional French or Spanish ítem. Have only returned two ítems which were not what I expected: 1, a Spanish title but English language film, and a children's series that was cartoons instead of live people. No problem.”

Helpful Report

Posted 6 years ago

“I ordered an expensive DVD box set (£80) which arrived with disc 1 missing and disc 2 duplicated. I telephoned customer service and was told I had to return the whole box to a Freepost address in Guernsey which i did more than 3 weeks ago and have heard nothing further. About three years ago I similarly returned a DVD because the wrong title was sent and on that occasion I again heard nothing. I didn't pursue it as I forgot to get proof of posting which i do have this time. Their returns process appears to be very ineffective.”

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Posted 6 years ago

“Their total selection of films old and new, cannot see what you wanted send them an email...simple is it not?”

Helpful Report

Posted 7 years ago

“They put product which are not in stock, lure people and cash in and ignore communications. 1 star is even too much to give. Don't buy it from there!”

Helpful Report

Posted 7 years ago

“Wish I had read reviews before ordering. Ordered DVDs in mid-May, still waiting in mid-June. No communication unless I pushed for it, no order updates on the site. They don't have an option to send parcels with courier or recorded delivery so it is high risk.”

Helpful Report

Posted 7 years ago

“I was skeptical seeing the other reviews online. I can't complain one bit about them! They offered the cheapest boxset - almost £15 cheaper than other sites. The box set arrived in 2 days. 2 days!! That's awesome! Would definitely buy again!”

Helpful Report

Posted 7 years ago

“Ordered three items in March 2017 two arrived fairly promptly, the third is still outstanding as of 15 May. Letters are simply ignored”

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Posted 7 years ago

“Twice it has taken 2 months to send my order. Last time I contacted you via email and was told it was out of stock and they couldn't replace it. I ask for my money back and that was promised and I still haven't got it. It is now almost 3 months since my order and it's still not complete. I will not be ordering from you again. Your service to customers is very bad.”

Helpful Report

Posted 8 years ago

“I've been a customer of MovieMail for several years. They were recently taken over by Simply HE, and I've had very bad experiences of both companies since then. MovieMail sent me a DVD which had a completely crushed case. They agreed to swap it, but it took about a month and several reminders before Simply, as they now were, sent out a replacement. Then I ordered two DVDs from Simply. One came right away, but the other took several weeks and when it came it contained scratched discs and was obviously a re-seal of a returned item. I emailed them twice without a response and then spent a fruitless 10 minutes hanging on their helpline without anyone answering. I couldn't even return it as a buyer return, because the only return address on the documentation was in Belgium! I had to claim my money back with PayPal. I won't use either Simply or MovieMail again, now that I know the sort of service I can expect.”

Helpful Report

Posted 9 years ago

Simply Home Entertainment is rated 3.3 based on 33 reviews