Hi Mr Scroggie, thank you for taking the time to complete a review for Simply Warmer. We are pleased that you are happy with your new boiler and the service you have received. We hope you enjoy many years of warmth and comfort form your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“We are still waiting for issues to be resolved with the system before we could leave any feedback. As soon as the system was installed everyone left and we had no instruction as to how we use the Nest thermostat. The heating system has problems as when it reaches temperature the system shut's down, all the radiator go stone cold and the house is noticeably cold before the heating comes on again. Only one Rad valve was replaced instead of all of them as promised and the condensation pipe has been routed to a rainwater drain which we were told was illegal. We have been quoted for a condensation pump to be fitted but never saw this procedure. So as you can see we are far from happy with the system. We were called by the after market team who promised to sort these issues out and to date have not heard from anyone.”
Hi Mr Leacy, I am very sorry to hear of your experience with our company. I can assure you this is not our usual conduct. I have spoken with the Operations Manager who has assured me that everything is now under resolution for you. I hope that the experience for you can now change into a great one once your issues have been resolved and you can then enjoy your new boiler. If you have any further issues or queries please do not hesitate to contact us again. Kind Regards, The Simply Warmer Team.
Hi Mr Delaney, thank you for taking the time to complete a review for Simply Warmer. We are pleased that you are happy with your new boiler and the service you have received. We hope you enjoy many years of warmth and comfort form your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“Booked an appointment for their surveyor to come. Got a text message to remind me the day before. 10.30 and nobody came. Called them and was told they had tried to contact me as the surveyors van was broke. No missed calls.”
Hi, I am sorry to hear that you have had a bad experience with our company. If you could please call me direct on our free phone number 0808 178 1078 I can do my upmost to resolve the issue for you. My name is Laura and I am the Team Leader of the Customer Service Centre so will be happy to help you. Kind Regards, Laura.
Hi Miss Moores, thank you for taking the time to complete a review for Simply Warmer. We are pleased that you are happy with your new boiler and the service you have received. We hope you enjoy many years of warmth and comfort form your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“Very quick, efficient service. The guys who came to do the full conversion on my old boiler were very friendly and helpful, got the job done very quickly and kept everywhere clean and tidy.”
Dear Client, thank you for taking the time to complete a review for Simply Warmer. We are pleased that you are happy with your new boiler and the service you have received. We hope you enjoy many years of warmth and comfort form your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“Well firstly the gent that came to do the quote said we could relocate the boiler all we would need to do would be remove the wall cupboard which we did leaving a large mess on the wall obviously when the installers arrived they said that they could only put it there if they remove the base cupboards as they could not get the pipes in so we agreed to relocate in an appropriate place. All seemed well after that until a leak developed and after 5 days of trying to explain that it was leaking through the flue they finally sent a builder to repair ...... god knows what damage has been caused”
Dear Mrs Abbott, I am very sorry to hear of your experience with our company. I can assure you this is not our usual conduct. I have spoken with the Operations Manager who has assured me that everything is now under resolution for you. I hope that the experience for you can now change into a great one, once your issues have been resolved and you can enjoy your new boiler. If you have any further issues or queries please do not hesitate to contact us again. Kind Regards, The Simply Warmer Team.
“The installer was full of knowledge and answered all questions and now that I've got used to my boiler it is the best thing I've invested in and at a affordable price thank you simply warmer”
Hi Mark, thank you for taking the time to complete a review for Simply Warmer. We are pleased that you are happy with your new boiler and the service you have received. We hope you enjoy many years of warmth and comfort form your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“The heating engineer Phil, who fitted the boiler did an excellent job, I couldn't be happier. However, the job is far from complete. The electrician did not arrive, and cannot come until Tuesday, which is 5 days later. The soak away hasn't been done either. Therefore, we have no controller or timer and are unable to control the system other than constantly adjusting the temperature on the boiler.
So currently, I am not a happy customer. I did expect a lot more especially when we were
told it would all be completed in one day..”
Dear Mrs Turner, I am very sorry to hear of your experience with our company. I can assure you this is not our usual conduct. I have spoken with the Operations Manager who has assured me that everything is now under resolution for you. I hope that the experience for you can now change into a great one once your issues have been resolved and you can now enjoy your new boiler. If you have any further issues or queries please do not hesitate to contact us again. Kind Regards, The Simply Warmer Team.
“Very happy with all aspects from Frist appointment to the fitting of the boiler.All the fitters are very professional and are happy to answer any questions you may have. Keep them fed with tea and biscuits and you will have a happy crew working on your property.”
Dear Mr & Mrs Richardson, thank you for taking the time to complete a review for Simply Warmer. We are extremely pleased that you are happy with your new boiler and our workmen who fitted it for you! I will pass your kind words onto them, it sounds like they may owe you a packet of biscuits (or two)!! :-) At Simply Warmer we aim for high standards at every stage from the initial survey right through to install, your comments show that we are doing a great job, so thank you! We hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“The service I received from the initial phone call right up to the installation day was friendly and professional. The rep was very friendly and informative and the engineers, electricians and builders were very tidy, helpful and efficient. Excellent service. Very happy customer”
Dear Mrs Howard, thank you for taking the time to complete a review for Simply Warmer. We are very pleased that you are happy with the service you have received and that you have had a great experience with our company. We hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
Dear client, thank you for taking the time to complete a review for Simply Warmer. We are pleased that you are happy with your new boiler and the overall experience you have had with our company. We hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“The service from the initial phone call right up to the installation day was friendly and professional. and the engineer and electrician were tidy, helpful and efficient.”
Hi Mr Almond, thank you for taking the time to complete a review for Simply Warmer. We are happy that you are pleased with the service you have received from our company and we hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team
Posted 8 years ago
Hi Christa, thank you for taking the time to complete a review for Simply Warmer. I will pass your comments on to all involved including the engineers and the electrician. We are pleased that you are happy with the overall service and experience you have had with our company and hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
Dear client, thank you for taking the time to complete a review for Simply Warmer. We are happy that you are pleased with the service you have received from our company and we hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team
“I found Simply Warmer very efficient from the initial consultion to the installation took only a little over a week. The rep that came to see us was very good and the engineers Dean and Brian were brilliant, extremely hard working and good their job. Overall I was very pleased.”
Dear Mr Power, thank you for taking the time to complete a review for Simply Warmer. I will pass your kind comments on to both our initial Surveyor and the installers. We are very pleased that you have enjoyed the whole experience with our company and you words show that we are doing a great job at hitting the high standards we aim for, so thank you! We hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team
“From the first call the service has been impeccable. The work was clean tidy and prompt. All the guys from sales and installations to admin have been very friendely and a pleasure to deal with.
The best thing about simply was the price.”
Dear client, thank you for taking the time to complete a review for Simply Warmer. We are very pleased that you are happy with the service you have received and the overall experience you have had with our company. We hope you enjoy may years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
“Timely. Very courteous engineers and staff. Clean, professional installation. Definitely no pressure with fast turnaround from enquiry to finished install. Highly recommended.”
Hi Mr Coulson, thank you for taking the time to complete a review for Simply Warmer. We are very pleased that you are happy with the installation and overall experience you have had with our company. We aim for a high standard and your comments show we are doing a great job so thank you! We hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind regards The Simply Warmer Team.
“From the initial survey to the completed installation was just 6 days.The survey and quotation was carried out by John who was friendly and informative which made it very easy to come to a decision regarding the cost and finance.
Roy the fitter was extremely polite and efficient and had the installation completed in seven hours and there was no mess whatsoever.During that time Paul came to check on the quality of the installation and Mike arrived to install and commission the central heating thermostatic controls and explain how to use them.We are extremely happy with the new Worcester Bosch boiler and would confidently recommend Simply Warmer to anyone who was considering replacing their old boiler.”
Hi Peter, thank you for taking the time to complete a review for Simply Warmer. We are extremely pleased that we have made the whole process as stress free as possible and I will pass your comments on to all involved. Thank you for your recommendations, we aim for the highest of quality and your kind words show that we are doing a great job, so thank you! We hope you enjoy many years of warmth and comfort from your new energy efficient boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
Hi Colin, thank you for taking the time to complete a review for Simply Warmer. Your comments tell us that we are doing a great job and we are very pleased that you have had a great experience with our company. We hope you enjoy many years of warmth and comfort from your new boiler with the added assurance that your ten year warranty brings. Kind Regards, The Simply Warmer Team.
