“I still don't have my skates. I have called skates.co.uk and been told to call the courier. I then called the courier to be told to ring skates.co.uk. Each time I call skates.co.uk I have to leave a message and am then called back. They answered an email I sent in an attempt to find out where the skates were with the message that they would call the courier. Have heard NOTHING since. I work in a customer facing job and know that sometimes things go wrong. Putting it right though is part of the job. So far am appalled at the putting it right part.”
“Part of the order was very quick and excellent service but half the order didn't arrive as it was out of stock even tough they had took my payment and took a while for refund as you have to email them maybe look into refund service other than that good quick service”
“I was advised to buy one size up but they were too big so i had to return them for the actual size.
One of the wheels didn't fit correctly and I was promised a new set in the post but they didn't arrive.
Apart from that the shoes are of good quality and the staff very pleasant and polite.”
“Was a bit annoyed as the size I ordered was out of stock yet it all let me order them. I spoke to someone via the Web chat and she was very helpful she checked stock on a similar style. There was a difference of £5, she took the payment. The skates were here within 48 hrs.
Great service and lovely skates”
“Skates are for my grand daughters for xmas so all I can say is the delivery service was excellent. I did open them up to have a look and they look very well made. I am sure they are going to love them.”
“I had ordered a scooter for my son for Christmas and was called by staff to say the box was damaged but scooter was fine and they would knock £5 off the price for the damaged box. I agreed to this as long as there was nothing wrong with the scooter. I received a very damafed box poorly taped up and dusty battered scoorer which was badly damaged it actually has a cut in the metal where my son's foot would go if riding. Very annoyed as I told him it was for son for christmas so not only was it tatty it was also unsafe as it had a sharpe broken piece of metal sticking up which could hurt a child's foot. Sending an email with images of the product.”
“Ordered heeleys for my daughter for Christmas. She obvioulsy hasn't seen then yet but I know shel love them and I can't wait to see her face. Delivery was on time even this close to christmas And after black Friday thankyou. Katy”
“Skates were very helpful, the young lady found the scooter we had bought a few years ago 9n her system, the replacement part was with us two days later. Brilliant”
“Christmas order for my grandson arrived very promptly and securely packaged following up-date delivery emails from point of order to delivery time. My grandson highly rates the products too ...thank you! Diana”
“Can't say too much as item is still in the box!! Christmas present for my 11 year old. I'm sure he will be delighted.
The service from Skates was second to none, really quick delivery, though I would like to point out that we do NOT stay in the Scottish highlands and islands, therefore think the delivery charge is a bit unfair, but cheaper than what other companies charge. Wouldn't hesitate to use Skates again.”
“Order 2 scooters and they arrived on time although the packaging was torn. One of the boxes is a little battered but spoke to my daughter who suggested I keep it as it is so near Christmas. Was disappointed with the free gift as it looks a lot more on the web site. Would use the site again”
