Skincity Reviews

Name: Skincity
Rating: 4.91

4.9 Rating 9,655 Reviews

99 %

of reviewers recommend Skincity

4.9

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0148338

Email:

enquiries@skincity.co.uk

Location:

Skincity UK, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington
WA4 4DW

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Skincity 5 star review on 28th January 2021

Annabel Smith

Skincity 5 star review on 27th January 2021

Ana Albu

Skincity 5 star review on 25th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of skin products. Order arrived quickly (despite being in the middle of a pandemic), beautifully packaged in eco-friendly materials. Free gift was an awesome selection of masks, serums, balms, cleansers, moisturisers...”

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Posted 4 years ago

“Always great service”

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Posted 4 years ago

“Brilliant company. Have used a few times now and the products are high quality and good value for money compared to other places I've bought the same items from. My items were packed up nice in the box, wrapped in tissue paper, sealed with a sticker and signed by the packer. I was also sent a free kokeshi and tote bag which was a lovely surprise. As well as the swift delivery, it's all of these little touches that keep me coming back!”

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Posted 4 years ago

“I always review a company on how they act when things go wrong. Having been sent the wrong product, once highlighted to the company, the correct one arrived the next day. That’s good customer service.”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“Always spot on with delivery and a little gift as an extra thank you”

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Posted 4 years ago

“Very helpful and friendly on the telephone and speedy service”

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Posted 4 years ago

“Very knowledgeable and helpful. Beautiful products at reasonable prices often have discount off codes. Lovely worthwhile free gifts and bags. Glad I found them.”

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Posted 4 years ago

“Quick shipping and lovely products! I have just discovered the website and will be using as my skincare source. The packaging was really great and unexpected, definitely an exciting package to open!”

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Posted 4 years ago

“delivery and packaging excellent. havent tried product yet just got it”

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Posted 4 years ago

“Beautiful packaging and i love the little extras that were given!! Me and my daughter's love the Kokeshi figurine. Thank you!!”

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Posted 4 years ago

“Very impressed with how the product was packaged up and all the lovely freebies :)”

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Posted 4 years ago

“Always quick delivery great selection and always lively made up with the small extras. Thank you”

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Posted 4 years ago

“Best price for product online, prompt shipping, well packaged. Definitely recommend.”

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Posted 4 years ago

“Fast and free delivery! Amazing packaging and a lovely product, will definitely be ordering from here again!”

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Posted 4 years ago

“I had been trying to find a professional eyebrow/lash tint for a while. I'd found a few brands but wherever sold them, you needed to be in the trade which unfortunately I'm not. I came across Skincity (checked it out on Trust Pilot too) and couldn't believe I'd found somewhere. I love the fact you guys offer signature wrapping, recyclable and sustainable packaging and wrapping. The tote bag and makeup bag are such a lovely touch considering they're free. I've never ever came across a brand, not even a beauty brand that provides customers with a little prezzie (Kokeshi). How lovely!! A token of love and friendship and you can even collect them. Little tokens like that, to me, are so so special and put a smile on my face. They really are a lovely idea and show just how much you value your customers. To my surprise, I even received another free retinol sample, again, great customer service. Thank you so much for my order, the lovely little extras and great customer experience. (I'm not normally a one for reviews but this deserved it). :) x”

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Posted 4 years ago

“Excellent company, quality products at competitive prices. Good communication and quick delivery.”

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Posted 4 years ago

“Good service and received product quickly”

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Posted 4 years ago

“Amazing service. Delivery was quick but unfortunately my item leaked in the transaction but their customer service is A1 they quickly refunded and arranged return. Highly recommend”

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Posted 4 years ago

“So impressed with quick delivery and the packaging. Contents too with the extra touches of free sample and gift. Thank you...😃”

Helpful Report

Posted 4 years ago

Skincity is rated 4.9 based on 9,655 reviews