“I am a longtime user of Obagi Clenziderm Benzoyl Peroxide. I started ordering this product from Skin Elite during a time where it was hard to find this particular product at the end of 2021 and beginning of 2022. They had a discounted price, and I signed up for a subscription to be shipped to me monthly so I would not run out. Recently, they stopped delivering the item without contacting me, and they also cancelled my subscription without explanation. No emails, no text, not a word. On February 7th I contacted them, explaining that I am dependent on this subscription as its for my face, and I asked about the whereabouts. I was contacted by Pam who told me would ship next business day. It did not, I asked again - what happened? Then Pam stated they were changing their subscription services, and they would only honor my current price for one more month. They also tried to add insult to injury by speaking about their right to change, or modify subscription. That is fine I never even knew the issue! But what about the subscription consumers LEGAL right to be notified of a change in a timely manner, the right to prominent and conspicuous notice, and the right to clear, easily understandable terms. When I mentioned these things then Ian who stated he was an Operations Manager told me he would put me on a new subscription but I needed to pay $8.60 more for my monthly subscription as their cost increased. I agreed - I never said at any point prior I had issues with changes - I wanted to be informed so I could make smart decisions. Then the next day I received another email this time from Kelly. Kelly backtracked and stated they could not put me on a new subscription, said I could sign up again myself, basically want me to pay full price, and gave a $5 for my next order. Ha - you got to be kidding me, $5.00? This went on from February 7th to February 23rd. I emailed back, I asked them why did they state in writing they would resubscribe me for $8.60 more, and then send me an email that went back on that. This time they chose to ignore me. In the meantime, I ordered from a different company as it's been almost a month, nothing is resolved, and there is no hope it will be. The product I ordered from a different company had a slight burn/tingle to it as it did when I first started using the product. I thought I had become immune to that feeling as I did not get this burn/tingle with the Skin Elite Product. Now I wonder about the quality, and what they were sending me at this discounted price. Poor customer service, rude, questionable products.”
“Bait and switch return policy. Their return policy indicates they want you to be happy and that you can return within 30 days if you’re not satisfied. However, when I called their customer service number they indicated since I opened the product they would not accept a return. How would you know if a product was acceptable without opening it. Very disappointed: not worth a few dollars savings to deal with this disreputable company.”
“I wrote an email after making a purchase, I had forgotten to add in the black Friday discount code before finalizing my order, I was charged the full amount and never heard anything from your company.”
There were 3 items in your order, so we sent 3. We are sorry you feel wronged in some way. As we stated in the email we sent you earlier, we are very happy to accept the return of the sunscreens you do not want.
Justine, we are very sorry you are unhappy with your clearance purchase. All of our clearance items are marked with the phrase: "Note: This product is at or near expiry. Note: all clearance sales are final." And you received a significant discount. Please email us at customerservices@skinelite.com with your concerns.
