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skinny food co Reviews

4.1 Rating 1,250 Reviews
78 %
of reviewers recommend skinny food co

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skinny food co 1 star review on 26th February 2023
Anonymous
skinny food co 1 star review on 27th November 2022
Rita
skinny food co 1 star review on 27th September 2022
Anonymous
skinny food co 1 star review on 27th September 2022
Anonymous
skinny food co 5 star review on 15th August 2022
Sevim
skinny food co 1 star review on 13th May 2022
Anonymous
skinny food co 1 star review on 13th May 2022
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Anonymous
Anonymous  // 01/01/2019
(Order Number: #456696) Came across this website and all seemed well - had decent reviews etc so thought I would give them a try. I ordered quite a few items from them - totalling £58.95. I received a box which had all of my items in apart from the Bounty Flapjacks I had ordered. The small box I had received was jammed full - so I just assumed the Bounty Flapjacks would be getting sent separately.. given how deliveries have been affected by Covid 19 - I gave it a week. After a week - I had still not received them, so contacted the company to make them aware. They then apologised for this, but asked me to send them a photograph!?!??!? - I explained I couldn't send them a photograph as I had never received the items? - what was I going to send them a photograph of? - an empty space on my table where they should have been!??! They then basically said that was their rules/procedure and there was nothing else they could do as they required a picture in order to start their refund/return process... ABSOLUTELY SHOCKING customer service and processes in place!! - so now I've not received the items I paid for and I'm out of pocket £19.99!! I'm sure for others - their reviews are based on actually receiving the items they paid for - which is fine- as I have no complaints with the items I did actually receive! - but I'd caution against using them on the odd chance that something goes wrong as you will be left out of pocket and deeply disappointed as I was. UPDATE: In response to their reply.. I'm not sure WHAT more information you need -the order number is above as is a fairly factual account of what happened!
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Posted 4 years ago
Enlisted for a subscription that I did not ask for and customer service disgraceful, dreadful generic response and no telephone number to call them. They’ve taken my money without my permission for products that I did not ask for. I will report them if they try and take any more money from me. Absolutely disgusting way to treat customers. I am diabetic and now have three litres of coffee syrup that I have no hope of using. Dreadful company
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Posted 4 years ago
Very dissapointed with customer service Royal mail lost my parcel and I send them thousands emails and they don't refund my money back
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Posted 4 years ago
I purchased protein bars from as guest without creating an account and they subscribed me without asking me and they started sending me the same bars every two weeks. Terrible customer services.
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Posted 4 years ago
Don't buy these, they taste foul and very artificial. I was really disappointed when I got my order, I had Cherry Bakewell, Peanut Butter and Praline. The Praline tasted so bad it went straight in the bin. They have the consistency of water and they actually curdle any sort of yogurt into a goopy jelly like texture which is absolutely awful. When people say they taste like chemicals, believe them, I wish I had.
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Posted 4 years ago
Ended up with a subscription I didnt ask for rage does not even cover how angry I am right now! Absolutely disgusting!
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Posted 4 years ago
I have about 6 of the syrups and they are all vile. The pancakes were rubbery and not fluffy how they are made out to look. The jams however are lovely I have now had two. Considering how pricey everything is and how long delivery takes even when paying for faster delivery (not acceptable). I will not be ordering again.
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Posted 4 years ago
Like many others, signed up for a weekly subscription that I was unaware of. Avoid.
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Posted 4 years ago
Subscription scam. I fell for it. Didn't even see it coming. There's 6 pages of reviews about 90% are just 1*. How does this rate to 3.8 average and 71% will recommend?
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Posted 4 years ago
Was exited to find out about these products and placed a big order of over £50. Only two bottles of sauce arrived. Contacted customer service and kept being asked for photo of box it came in even though I’d already sent that. I never got my products I ordered and never got my money back either. Also the two bottles that did arrive tasted awful. Very disappointed with this incompetent company that can’t even get an order right. Don’t recommend at all. I will not be using this company again. They still have my money. Avoid. Completely useless incompetent tasteless waste.
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Posted 4 years ago
Terrible customer service! I made a one time purchase but ended up with a weekly subscription! The coffee creamers tasted bitter and wanted to return them after I ordered but it was refused. A week later they sent me the exact same products I wanted to return. They took payment from my account even though I didn’t subscribe for a weekly delivery! 😠Awful products and terrible customer service! Save your money, don’t buy from them!
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Posted 4 years ago
Delivery was fine for me. Arrived about 5/6 days after ordering. I ordered the following syrups: billionaire’s shortbread, sticky toffee pudding, blueberry and birthday cake and they sent me a free custard. All of these sauces are gloopy. Some are thicker than others. The texture is a little slimy but considering they’re thickeners and water without any sugar syrup or starches, it’s to be expected. Best to worst; Sticky toffee pudding - Tastes as you’d expect. Has a caramel, maple taste and is nice with the keto ice cream I make or in coffee. The rest aren’t very nice... Billionaire’s Shortbread - Has a thicker, creamier texture and has a decent caramel note but then it has a very artificial chocolate taste that makes the product taste like old, stale advent calendar chocolate. Blueberry - I expected an artificial blueberry flavour and that’s what I wanted. Something jammy and sweet and tangy, however it’s a little weak and the aftertaste is almost bitter. I don’t know if that’s the artificial sweetner but I would use this very sparingly in cream or cream cheese desserts. Custard - Has a weak, artificial vanilla custardy taste. The flavour is okay but the texture puts me off. It reminds me of snot or cum a little. I’d rather make my own custard with cream, eggs and a natural sweetner. I don’t think I’ll be using this often. Birthday Cake - I don’t know what I was expecting, this was my wild card. I was expecting a sweet vanilla frosting kinda flavour. This is something akin to a Lush product. I guess maybe the flavour emulates a hybrid of the jam in the centre of a cake and the candy flavours of the sprinkles but it ends up like some intense tutti-fruity. If anyone’s tried the Vimto passion-fruit remix, it tastes like that but mixed Lush’s Snow Fairy. It’s too artificial and too much of a weird a flavour for me to see using much. It tastes like a child’s perfume.
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Posted 4 years ago
SCAM you into subscription Take money from your bank before you are aware and before any order is processed and then expect you to pay for returns when you didn’t even order the second round of things I will not be recommending this company NO MORALS OR ETHICS
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Posted 4 years ago
They delete bad reviews on their website, and block anyone who complains on Facebook. They responded to my review on trust pilot by basically calling me a troll and saying that reviews are only deleted if they are spam or misleading! Their adverts have been banned by the Advertising Standards Authority and they're still using them. They're a bunch of con artists.
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Posted 4 years ago
The two men behind SFC have a string of dodgy businesses including Skinny Caffe and Skinny Food Co. They’ve been given at least 2 separate warnings by the Advertising Standards Authority to change their misleading marketing messages. Links here: They’ve been reported to the watchdog and trading standards hundreds if not thousands of times for enlisting customers like me into subscriptions they were unaware they had signed up to and can’t get out of. Ironic that they plaster the hashtag #notguilty over their marketing materials and socials, they’re certainly getting the practice in, #tellittothejudge
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Posted 4 years ago
No contact number available so disappointment (1) (2)Email sent no reply (3) Part of the order is missing the Salted Caramel Sauce & the pina colada sweets (4)The order took 2 weeks to get here ..apparently sat at the post office for 10 days
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Posted 4 years ago
They are a scam! Avoid at all costs. They take your money...you dont receive the items and they refuse to refund you! I cant get any money back after waiting WEEKS...they told me it would take days. Stay far FAR away.
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Posted 4 years ago
AVOID THIS COMPANY !!!! Terrible service, placed an order with them on the 6th of August still no sign of my products, I contacted them and once again I’ve heard nothing
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Posted 4 years ago
Scam artists, sign you up to subscription then take money puy every week and no sauce delivered , still waiting for refund , and you only get crappy generic response and no number to ring them in
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Posted 4 years ago
Tina and Steve exactly the same. No items arrived they refused to refund claiming it was with Royal Mail who had still not got it in three weeks (seen by the tracking they provided). Barclays reported as fraud (despite Amy repetitively stating Royal Mail had my delivery) and money has been returned. Avoid this company and please don't speak to Amy or Lucy. Incompetent doesn't even begin to describe i think brain dead is more appropriate. Compleye scam AVOID
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Posted 4 years ago
skinny food co is rated 4.1 based on 1,250 reviews